Paid over the phone. Stole my credit card info and tried to rob me with a $6000 purchase. Beware!!read more

Owner of the company sets up our ride, immediately brokers it to another woman who politely reaches…read moreme, confirms the ride for 8 people via text. Sends driver out, all good, except the AC was not working on a 90 degree day, until about 15 minutes into the 20 minute ride. All good, everyone survived. Arriving at the restaurant, the young woman driving pulls out a Credit card reader and quotes triple the price, and tells me she will only get paid on tips. Fortunately I had both ( owner and brokered agent) numbers. called them both--got yelled at by the broker, repeatedly thrashing me, and telling me she had us down for 12 drivers, attempting to add another 50% onto the fee. I felt like an ass arguing in front of clients, but was forced to square up with this woman, adding almost $200 to the original price to ensure that I would not get stranded, 20 miles away from our resort. Tough to find the silver lining in this one.

Took my deposit, confirmed via email and then ghosted/didn't show. Ruined my husbands 50th party -…read morehad 12 people with nothing to do. SCAM

Learn from my mistakes and do. not. book. this. company. Looks like they're operating under a new…read morename - probably because close to a dozen people have called them out at this point. I felt apprehensive reaching out to them to book transportation for a bachelorette party, given the heavily mixed reviews I saw on their (now removed) Google business listing - including several saying that this company no call/no-showed. Since they were the only affordable option, I held my breath, reached out to them, and hoped we wouldn't be added to the mounting stack of flake-out stories about this company around the web. Welp, guess what happened to us. Even though Carrie confirmed our ride the morning of, she reached out and asked if she could push pickup time back by 15 minutes, which gave me a bad feeling, but she promised someone would show up at our original time. Pickup time rolled around, and there was no van to be seen. I called and texted with no answer. 15 minutes later, they still hadn't shown up so we completely had to rearrange our ride situation for 9 people and find alternative transportation...and ended up being late to our event. Did they call or text us? No. I did a lot of mental gymnastics to convince myself it would be okay to book this service -- that as long as I checked in a few times the week-of and got confirmation from them (which we did), we'd be the exception to what seems to be the rule of this company completely ghosting its customers. We were not, and you won't be either. Listen to your gut and listen to the reviews. Don't bother with these people or risk the embarrassment of having to rally your group of friends to quickly find other transportation. The negative things you're reading about them online are true and you can never tell when they will or won't answer their phone. The positive reviews are honestly probably fake -- It's not that hard to set up a new Gmail account. My guess is they prioritize longer-distance, higher-dollar winery trips and will abandon customers who have pre-arranged shorter-distance rides with them if they find a better offer. Michigan City and New Buffalo have Uber service. Use that, instead.

We used Transportation New Buffalo Michigan this past weekend for a bachelor party and we had…read moreRochelle as our driver! She was great. Very communicative, fun to drive around with, and very good at what she does. I would recommend this company to anyone looking for transportation in or around the New Buffalo area!

From the owner: Best wine tours in Southwestern Michigan and Northwest Indiana. Call us to book today!!read more

Bjorn was recommended by our hotel. I connected with him a week in advance of our trip…read more He was so knowledgeable, patient, and professional. He shared his local recommendations for everything from wineries to restaurants, etc.. We were dependent on his services as ridesharing was available in New Buffalo. Bjorn picked us up from Amtrak, and we were in communication with him throughout via text. He is very responsive and accommodating . He offers more than just transportation but true concierge type services..

I tried to set up airport service for a 50th birthday celebration…read more I sent an email inquiry with our zip code and general flight details (minus flight numbers) a month before our trip asking for a quote and I never received a response after 4 business days. I sent another email asking for an update a week later. Two days pass and I finally received an email saying to text our flight details and home address to him. Ohm, no. I replied that I preferred email and wanted a quote in-writing. Two days later, I finally received the quote via email and instructions to text our flight and house details. I sent the details via text, but again, no response for 4 days. I asked again: are we confirmed? Two days later, I finally received a text confirmation of our trip details and a note saying oh, by the way, I am adding another $50 to the quote due to "traffic". Dude, you knew our flight times from the beginning. If you don't want the business - just say so. Don't try to scam people. Do not use this service. His lack of response, shady business practices and jacking up prices after you already receive a quote is shady at best. I don't even trust him to show up for the trip at this point. Cancelled.

My driver hit a dog during my ride, and while I'm not sure of the outcome, it appeared to be a…read moreserious (potentially fatal) injury. I was also concerned that the driver was frequently distracted by his phone-making calls and texts, as well as scrolling-for much of the drive. It was a very disheartening experience, and I believe it could have been avoided if the driver had been more attentive. Based on this experience, I won't be using South Bend Taxi again. EDIT: I've read the owner's response and would like to clarify a few points. The accident occurred on an empty street around 5:30 AM with no traffic, and I was the one who contacted the police. We resumed our trip after the officer arrived and the police report was completed, as the officer said that an insurance claim couldn't be filed if the driver left prior to completion. I can't say I noticed if the neighborhood was "sketchy" as the response claims, but I'm also not certain I see how it's related to the incident. While I've had several successful rides with this company in the past, I've consistently observed drivers using their phones directly in hand, not via Bluetooth. Regarding reimbursement, I had not been informed of any prior to reading this reply; the owner simply asked me to reach out, and when I called, I received no response. Unfortunately, the company's reply seems to misrepresent the situation at certain points. I'll add a star to my rating because I appreciate the positive experiences I've had previously and can confirm that I've had good customer service in the past, but I remain concerned about the recurring inattentiveness I've witnessed while riding with this company

Scheduled a taxi pickup online but the driver never arrived at the scheduled time. When I texted…read moredispatch for an update, I received no response at all. Had to book a Lyft instead to get where I needed to go. Would not recommend this company if you need dependable transportation.

DO NOT USE THIS COMPANY!!! I've used this company a few times when I was in town over the weekends…read moreand the owner Rochelle is extremely rude on the phone and charges more than agreed upon at the end of the night. I also figured out that she was the owner of "A Call Away Transportation" which I've used in the past and the company had a lot of bad reviews. Probably why she changed the name. But If you do have to use this company since there's only a few in town, ask for her other driver. I believe his name is Mitch. He drove us around the last time I used her company and he was great. Always on time, kept us updated, and played great music. He was amazing and the only reason she's not getting one star.

From the owner: If you have visited the New Buffalo Michigan you already know that transportation is so hard to…read morecome by!’ Thats why our company is the best in town because we are always just a call away! We can accommodate large groups up to 15 in our 15 passenger vans and we can pretty much get to you within a hour notice! We also do wedding shuttles and wine tours beer tours and also weddings!! So don’t delay and call us today.

Mr. Hunter was very patient, picking us up at the Amtrak station very quickly even though our train…read morewas almost 45 minutes late. We really appreciated getting picked up because the weather was pretty bad, thanks!

We had a group of 8 people going to the wineries in Baroda. Last minute, we decided we did not want…read moreto risk a DUI and needed to find transportation. Rochelle was able to accommodate our group, we felt a little uneasy with how the communication was going back and forth, but decided to book. The bus came right on time and picked us up at our bed and breakfast. The only weird thing is that there was a lot of flies in the bus. We pointed it out to our driver when we went to our first stop, and he took care of it while we were inside of the winery. He took us to every place we wanted to go to, and did not charge us extra for going over our time. If you are looking for a fancy bus that plans your stops, knows a lot about the area, and covers your tastings- this is not the transportation for you. If you are looking for an affordable bus that will take you where you need to go, and accommodate to last minute changes and to what you want to do- book it!

This was a wonderful Transportation Service. Rochelle was very prompt in answering the phone and…read moreassisting me. It was very easy to book my trip and when we needed an earlier pick up time she went out of her way to accommodate our group. The drive was very courteous and prompt, nicest man. I would definitely recommend this company and book another trip with Rochelle anytime I was in Michigan. Thank you.