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    9 months ago

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    2 years ago

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    Daryl B.

    Thank you Irina for the continued support and business.

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    Nashville Irrigation & Lighting

    Nashville Irrigation & Lighting

    (21 reviews)

    We had a leak between our meter and irrigation line over the weekend and couldn't get any…read moreirrigation company to come out. Nashville Irrigation and Lighting was able to fix it Monday morning. I called and reached a live person, Olivia, rather than a voicemail message asking me to send an email. She listened to my description of the issue, asked great questions, and worked to fit us into their already packed schedule the same day. Tony G, the technician, has decades of experience. He diagnosed and repaired the leak (very hard work) and left the site clean, with no sign that any work had been done. The price of the work was fair, given the PREMIUM service. Solid experience overall -- responsive, professional, and the work held up. Thanks to Olivia and Tony G.

    They installed an irrigation system about two years ago. THEY DID A TERRIBLE JOB.!! They ruptured a…read moregas line using a regular shovel, they ripped up the internet cable causing the whole neighbor to be with out internet for 2 weeks. They were told not to install any heads in the right of way. They did and then they removed it. The overall sales person (RICK HARRISON) who I directly designed my system with, did not communicate to the installation team the type of sprinklers I wanted and where to install the back flow valve. They also had to install a pressure pump, due to low pressure for $1400.00. I specifically told Rick where it needed to be in relation to the electric outlet . I had the outlet installed exactly where Rick said it had to be. I then spent $200.00 to have an electrical outlet installed. When I checked their work after they left. I found an orange extension cord lying on the ground, in a pool of water ,connected to my $200.00 outlet, they installed the pump to far away from the outlet. I again had to pay another $200.00 to move the outlet so the pump can connect directly to the outlet. Then the pump cracked and stop working, the back check valve cracked and had to be replaced. this is after I had them winterize my system. It has been nightmare of a project. Everytime they came out, something was wrong. I finally had to ban them from my property. it is now several years later and the system is worse than ever. I have spent a lot of money in repairs. I basically will have rebuilt the system by the end of this year. Do not use this company. Beware of Rick because he is smooth but does not follow through.Get everything in writing, get a design of your sprinkler System before they install (they want a $150.00 to do so)

    Pure Turf, LLC - The Turf machine is a tool we utilize for larger square foot homes, and commercial type properties.

    Pure Turf, LLC

    (5 reviews)

    I used this company for about a year, and unfortunately, I would not recommend them based on my…read moreexperience. They are good at sales, but the actual lawn care results were very disappointing. For the second year in a row, my lawn is brown. I even paid more this year for additional services I did not have before, but the lawn actually looks worse. I pay them for disease control and basically everything they offer, yet the lawn still has the same issues. They keep saying it is due to the soil, but other people have told me it looks like disease. One person on their team even said it looked like disease again, but still offered no real solution. Then the office said it was not disease, but again, they did not come out, do anything meaningful, or offer a real plan to fix it. Another company I called said they were confident the issue was disease. They also said that if disease control had been done, the company should have offered to treat it or at least come out and inspect it. That made me question whether the disease control was actually working, or whether it was handled properly. To be honest, my lawn looked better before I started using them. They are expensive, and since using them, my lawn looks worse than ever. The biggest issue is that when I asked about the problem, they never really came out to inspect it and find the actual cause. It also takes days to get a response on anything, and when they do respond, it is usually just the same repeated explanation with no real solution. No one seems to take ownership, offer help, or try to actually fix the problem. When I called to cancel, they did not offer to come look at the lawn, fix anything, or make it right. The response was basically, "Ahh man, I'm sorry. I know we did our best, but I truly wish you luck." All of my neighbors' lawns look great, and they use other companies. I am moving to one of those companies because I cannot keep paying a premium price for a lawn that looks brown, unhealthy, and worse than it did before I hired them.

    After a pretty rough summer and the heat absolutely torching my grass, I reached out to several…read morelandscaping companies about fall/winter germination programs that would set me up for a nice green lawn next year. After a bit of back and forth and estimates, plus scoping reviews, I ended up going with Pure Turf, and so far, I am happy with that decision. I ended up signing for the next year which includes the initial fertilization and seeding, weed control and maintenance once spring comes back around. The process has been solid and easy. The team is responsive and quick to respond when needed. I communicate with them via text and they are always timely in response, while also ensuring to answer any questions I may have, etc... Since the initial seeding, I have reached back out to have a few patchy areas reseeded. They came out without delay, walked me through what to do next and how to monitor progress before the freeze of winter hits. From start to now, I have seen a great improvement in my lawn. Still have a few areas to focus on, but I am hopeful that next year I will have the lawn I am hoping (and paying) for! Overall, glad I went with Pure Turf and looking forward to next years season!

    Lee Company

    Lee Company

    (20 reviews)

    Bellevue

    Updated after the Nashville Ice Storm of 2026. I had a plumbing crisis in the middle of the storm,…read moreand Chase took care of the issue promptly, with the utmost professionalism and care. Thank you, Lee Company! You made a bad situation so much better!!

    These are some of the kindest, loveliest service folks out there. They treat your house like a…read morehome, and they treat the people they work with as other humans. I cannot say the same for many other service folks out there today, unfortunately. Lee Company provides quality care and thorough service. Yes, they are professionals which means that certain repairs will cost more. However, with a service visit, they can assess beforehand and give you a quote, leaving you to decide if you would like to go with their services. Personally, as a homeowner, there were several things wrong with our new build that we needed some help on. Our builders rushed through several things, including an issue with electricity that always scares me. The staff who helped us have always been extremely dedicated, explaining us each step they were going to do patiently, without contempt or condescension. Again, I can't say I've always experienced that, particularly as a woman of color living in the South. Our neighbor recommended their maintenance service, and we have invested in it with no regrets. The people who chat with us are always polite, no matter on the phone or in person. The standard of care is really high, and I think they really value people at their company. It shows through their willingness to converse with clients and treat them kindly.

    Coolray Heating & Air Conditioning - Our technician consulting a customer, exploring her plumbing system options.

    Coolray Heating & Air Conditioning

    (40 reviews)

    I have used CoolRay for many things and continue to return. I'm having them run a separate circuit…read morefor a set of recessed lights in my dining area of a combined kitchen/dining space. The scope of the job changed as Frank talked me through it. What I like about all of my interactions with their technicIans is that they are patient with this "older" woman as I try to explain problems and reach solutions that make sense to me. Yesterday Frank was personable and friendly while helping me decide how to solve the problem bugging me. I trust he will do a good job for me. Here in Nashville I like having problem solvers a phone call away.

    We used Cool Ray for fixing our air conditioning and didn't have a problem. They offered to get me…read moreon a service contract for $9.99 per month. They said it would "Save me money," on future service or repairs. So, I joined. Months later, we had a filler hose on a washing machine leak. I called Cool Ray. They came out and recommended we replace the hoses with stainless steel hoses. I thought this was a good idea, so I asked how much that was going to cost and was told it was going to be $945. We have a large washer and a small washer, as well as a steam dryer, so there are actually 3 lines. I told the tech that I had a service so we should get a discount. He showed me with the discount it was $315 per line. I went ahead and had it fixed. The tech had the needed parts. He replaced the lines. Total time in the house was under 1 hour. After it was done, I checked the price on the 3 lines and was disturbed that I could have bought them for all for under $100. I can see charging $315 for a service call and installing 1 line, but when they charged the same for the additional 2 lines, I feel that I was ripped off. I sent a letter to the manager asking for a partial refund. I also called twice and asked to speak to the manager. Nobody ever responded so I cancelled my service contract. This was several months ago. I am still being charged the $9.95 per month and have to dispute it with my credit card company. Stay away from this company.

    Travis Electrical Service - Safe. Reliable. Done Right. That's what every homeowner deserves, and that's what we deliver, every single time!

    Travis Electrical Service

    (10 reviews)

    Hello. I am selling a house and needed electrical work…read moredone by 5/29/2019. I called Travis Electrical service and requested a quote for wiring in a dishwasher and also an oven. I also needed 4 ceiling fans replaced and a vanity light in the bathroom installed. The team showed up on time and were very professional and courteous. I was given an estimate of $1000 but the house wiring would not be up to code in order to pass the building inspection. Travis Electrical stated that it would cost me an additional $1000 to bring things up to code. I agreed. 4 hours later the team called me and said they had completed the project as I had agreed to bring them a check. During the walk through I was informed that one of the globes on a fan was broken when they opened the package. He said, "Take the box back to Lowe's and the store would replace it. (The globe). I took his word for it. I also asked if they guaranteed the house would pass building codes. He said no. (In case they missed something) The next morning Travis Electrical Service administration called and were asking for a 5 star rating for the electrical team. I stated that the team was courteous and professional but way overpriced @ $500 per hour. This morning I said that the work looked good. I am now at the house inspecting the 4 ceiling fans. Upon further inspection. I found that one of the lights was without chain markers (extended pieces of chain with a medallion at the end. This medallion is clearly marked either "fan" or "light" which makes it easy to turn on the fan or light or both. I searched through the boxes and found the two chains and installed them myself. Another fan had the two chains installed in the wrong place completely backwards. Which I uninstalled and reinstalled correctly. Because 3 out of 4 fans required work from me to operate correctly. I am beginning to question whether the fixture was broken during installation or not. As I study the work receipt I see that I was charged $761 for five wireless smoke detectors. (Amazon sells them for $32 a piece). A plastic weather proof cover for an outlet was $54. I applaud their professionalism and courtesy but feel I was taken advantage of because of my deadline time frame and the extreme markup for smoke detectors and plastic all weather cover and the terrible attention to detail on the ceiling fans. The next day I received a call from the company's customer service asking if I was satisfied with the work. I said, "No I am not satisfied." And I explained to her why. She said, "I will be there with a crew tomorrow and make everything right." They showed up on time. Fixed all my issues. Took the smoke detectors off the walls and gave me a refund check of $761. I am very impressed with how deeply they wanted to make me a happy customer. And now I am. 5 stars for customer service.

    I can't give Travis Electrical enough stars!! The ladies answering the phones and making…read moreappointments are incredibly friendly and helpful. They made me feel like my needs were their number one priority. And Kyle, the electrician they sent out was so professional and just overall a very nice guy. Diagnosed the issues right away. Gave us fair prices and got the work done in a very timely manner. I am thrilled with the results. He was able to double the amount of electricity to a work area. I am so pleased with them overall and would use them again in a heartbeat.

    Light TN - lighting - Updated October 2026

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