The Legacy at Home provides superior care to their patients. The care team goes above and beyond…read moreto support their patients and the families with compassion and skill.

We have been using Legacy at Home caregivers for our mom off and on for over 5 years. We have had…read morewonderful experiences with them. There have been times we've needed caregivers 24/7, and there have been periods of time when we've only needed a caregiver for a few hours here or there to support mom while venturing out to a doctor appointment. Legacy at Home is flexible and allows us to shift between mom's needs with very limited notice. After a recent fall and an ER visit, mom was sent home about 10-11pm. With a few hours advance notice, we were able to have a caregiver meet her at her facility and stay the night with her to provide the support she needed. The schedulers are fantastic and the caregivers are warm and loving. If for some reason a caregiver cancels at the last minute (car accident, illness, dangerous weather, etc), the scheduler on duty will work tirelessly to find a replacement caregiver and they will call back with regular updates on their progress - no matter if they are successful in locating a replacement caregiver or not. And most of the time they are able to find a replacement caregiver. They have amazing people who are caregivers. Many of them have made this their career choice and they want to help and support their patients. It may take a few caregivers before you find the right personality match between your loved one and the caregiver, but once you find the right matches, it's a wonderful thing! The caregivers select their preferred schedules and patients and you start to see the same people over and over again because they form very sweet caring relationships. The caregivers may even text an update here or there, if you also form a relationship with them. I highly recommend Legacy At Home. They have provided significant peace of mind for our family knowing our mom is being well cared for every day.

I worked with the owner, Anna, for an internship. The owner really cares about her staff as well…read moreas the customers. The owner spent a lot of time preparing me for a future career in the home health industry and I gained a lot of valuable experience and education. I hope to eventually work with the owner again in the future because I know she is an employer who I can thrive off of and enjoy my job. 10/10 experience and thank you Anna for everything you do!

They offer great patient care. Staff is wonderful. I worked for this company for several years and…read morelearned a lot. Management is very professional and accommodating to their employees with pretty great benefits. 10/10 would recommend.

I have used Discovery at home for my parents, both in their private single family home and in their…read morecurrent senior living community. The staff from nurses to therapist are nothing but professional and amazing at what they do! I would HIGHLY recommend them if you have the need for home health.

The owner Britt Hollingsworth is horrible. He said over the phone that he took my insurance. He did…read morenot show up for patient i take.Then i had to call him the day before my surgery to make sure i had a ride to the hospital. He barley got me there. He had four days to come to my house for signatures, after surgery. And then didnt take my insurance. I had to pay out of pocket over 2,000. He was rude, accused me of lying about me taking so long to pay him. When i did not receive the bill for months. He taljed tacky , was angry. And i paid him as soon as i did receive any money. then after i told him to never contact me again. Then i asked for him to be professional and send me a receipt. He was a terrible person. And never sent it.. Do not use this service..

I was surprised also. In first talking with him I felt like we found the right organization for my…read moresister's home care. Then the first charges happened on my card. I called him. Asked for the invoice I assumed my sister received it but I got it and then had someone else in the business look at it and they indicated I was over charged by at least 20%. But my sister seemed to like the people so we went on. This week my credit card company notified me that possible fraud on my card. Realized it was possibly visiting angels so sent Britt an email asking if they had charged the card because i nor my sister had not received an invoice. No response, but looked and my card continued to get charged again that morning. I was out of the country but called Britt since he had not responded to my email. Indicated to him that had possible fraud but he said he had charged it. I said ok but I never received an invoice from him. He said he always gets payment first then gives us an invoice of charges..... I said that is unusual. Most all companies bill the services so the client can review that charges than is paid. He argued with me and became rude after he maybe saw I was catching him in a possible unethical business practice. Any company I know would never have a problem showing the client what service is being done for the Payment. The other visiting locations in the area seem to have positive reviews reviews but this one in Plano does not. We have decided to find a more reputable service in the area. Look closely before you make a quick decision on a slick talking marketing rep.

If for some reason you have gotten involved with this group or if you are considering getting…read moreinvolved with them as a patient, as a relative of a patient, or even as an employee, my suggestion to you is don't walk, RUN from them. This company is managed by not only incompetent but rude and arrogant people that seem to have no interest in the caring aspect of the business they are trying to run. This is a highly incompetent organization only interested in billing your insurance company. I give you a few personal examples below: 1. If they tell you they will visit between 1:00 pm and 3:00, you can count on them arriving after 4:00 pm. 2. Their nurse measure the blood pressure and reported it to be "normal" at 109/47. The actual BP was 190/79 requiring medical intervention. 3. It took four attempts and three nurses to organize basic medication boxes. The errors included missing dosages, wrong pills ate wrong times, and double dosages of medications such as for blood pressure. On one occasion, the patient's BP dropped dangerously low due to double dosage of medication. 4. The worst part is that the management is not only incompetent, but arrogant, rude and indifferent toward addressing the issues. They are only interested in one thing. When pressed, the solution presented is for you to go find another provider. I question the positive reviews here. The insurance industry and the responsible Texas agencies need to thoroughly investigate this organization. My suggestion is to shut them down and use them as an example for other such businesses in the home healthcare industry.

Being able to watch from a far the care the Plano Hospice team gives to the patients and their…read moreloved ones is amazing. They do a wonderful job.

Second Family was wonderful to work with and treated my mom very, very well. We had a few hiccups…read morewhen we started but they were very accommodating and we were able to work everything out. The caregivers were very good with my mom. They treated her with respect and pushed her to accomplish what she could do physically. Second Family did a great job assigning caregivers that were compatible with my mother's personality. I highly recommend them.

From the owner: Second Family Home Care provides non-medical care, companion care, and transportation services to…read moreseniors or anyone in need of some assistance in their home or care facility. We offer fully customizable care plans to meet your needs. Our goal is to help your loved one maintain as much independence as possible, for as long as possible. Our caregivers are experienced, compassionate, and dependable. We provide special training to our caregivers on communicating with persons who have Alzheimer's and related dementia issues which ensures a higher level of care for our clients.

Beware of this company. They are under a different name than who they say they are. They do not…read moreeven have a sign, or correct suite number in Plano, Texas. Google lists suite 100, and they are in suite 778, under a sign Aloha. Not credible.

The entire team is so accommodating and truly cares for your loved one! I've seen every member of…read moremanagement, including the owner, volunteer as caregivers because once you've made the right decision to go with Monarch Senior Solutions, you are forever a part of their family.