Came to our home to provide an estimate. Estimator was late and has not provided an estimate…read more Guess they don't want our business.

Had a new Trane system but in July 2025 and in less than a year the system is leaking. Called them…read moreand a serviceman came out and said everything good. No more than a week later I turn the ac on today and it's leaking water. Called them again and will see what happens going forward. Thus far ism am disappointed.

If you ever need warranty work or replacement parts they won't return your call. My husband has…read morecalled them three times in the last month just needing a replacement handle for a window, and we still haven't heard back.

We needed some repair work done for our condo association…read more B.J, came out to look the job over and had Terry perform the work. Our estimate was reasonable, and Terry did great work for us. I will use Midwest again and would recommend them to family and friends!

It's been one year since having our fence installed. Overall, we love having a fence…read more We really wanted a certain aesthetic, and Elyria Fence seemed to be one of the only places that offered it. I've always heard great things about this company too. And anytime we drove around a neighborhood and saw a fence we liked, it was always an Elyria Fence! So we felt pretty good when hiring them. We have never had a fence installed before, so perhaps our experience was very typical. I am unsure. But communicating with this company was very difficult. We couldn't get people to call us back. We had to work really hard to give them thousands of dollars haha. Then they came with almost no notice at all! Luckily we were home! They were very quick to do the installation after that. I was really surprised! The overall fence looks really nice and it was the look I was going for, but the details are sloppy. After the crew left, the yard was completely trashed. So we had to spend time leveling the ground and picking up random pieces of material. There were giant gaps where the fence started on each side where a small dog would easily get out, which was one of the reasons for the fence in the first place! (You can see in the two pictures the big gaps and the pieces they used to try and patch it to make the gaps smaller) The one piece by the tree is a complete eye sore. Im not sure how they could have done it better, but it looks Jimmy rigged and crooked. (See the pictures of the inside by the tree and the one from the other side where the bottom beam no in line with the rest) The type of wood seems cheap, at least for the poles, because it already splitting pretty badly, there are chunks missing, and it's very ruff in a lot of areas (See the HUGE CHUNK that's missing from one of the posts as an example) We also weren't told any information for proper fence care. We had later learned from out of research about having to wait a while before staining it. We're still in the process of doing that! (You can see in the one picture the weathering after one year without the stain compared to the section we've already stained. ) We tried calling a few times, but couldn't get a response. And the one we did get said they'd call us back with information but they never did. Overall, I can't say I recommend this company, but again, we don't have any reference point on a fence company either so it's hard to compare. But like I said, we really enjoy having a fence and this style was exactly what we were looking for. I'm not completely unsatisfied, I mean I still have three stars! It's just, we spent over $10,000 on our fence and the overall experience did not feel like we got what we paid for. (But apparently everything was absolutely flawless, according to the reply on Google from the company so I guess I'm just crazy? lol way to gaslight ) I feel like the defensive, condescending responses to their customers on Google are all you need to know before booking with this company. I regret supporting such a horrible human being if that's the way customers are treated! Shame on them! I feel almost dirty for giving my money to a person who responds in such a way! However, the workers who were at my house were very sweet, I hope they get treated better than the customers do. (PS They can't find me as a customer and have "no idea who I am" because my husband is the one who paid / made the arrangements. lol )

Steller service. The fence is solidly built. The crew was polite and focused. I would definitely…read morerecommend them.

I needed quick service to resolve and issue and Personal was at my house within 20 minutes and…read morefixed it soon after that. Not only that but he showed me how to find and fix that particular clog if it happens again. Great customer service!

Was expecting a free estimate to find cause behind running toilet & cost to repair. Polite young…read moregentleman spent approximately 2 minutes to make a couple adjustments in tank & charged me $140 (after $20 senior discount). Most places advertise free estimates & I was expecting that in this case. VERY disappointed in the way this was handled. Will never use this company again & expressed as much to the young man (who was polite but didn't seem to care). I work with public & will continue to tell my EXPENSIVE & disappointing experience with this company.

Great quality work. Everything was done in a timely manner and the cost was within budget. Would…read moredefinitely recommend

I would give this business a negative star.. was going to use them but the shady guy that finally…read moregave us a quote forgot to mention we needed a permit.. when we questioned him he said he didn't want the job.. was to busy .. very very shady practice and I am totally reporting them to the BBB.. I wouldn't recommend them to anyone ever!

Could not be more pleased with their work ethic and the beautiful job which was done on my flat…read moreroof and deck. Jacob, the project manager went above and beyond as a leader. He made sure everything was done to perfection, had smiling faces on his crew. Bryan came out to inspect the job and was super helpful in helping me with some other pending projects. CMS as a whole was absolutely wonderful to work with and I will use them for every single project moving forward. Thanks for all the good work!!

We have a roof leak and they will not call us back. They also did not keep their schedule as…read moreproposed.