The staff here are so helpful and they do amazing work. They not only offer free spay/neuter to Dekalb county residents, but they also offer low cost immunizations and veterinary services. You do not pay what you would at another veterinarian. They genuinely care about your fur babies and it shows. Everyone was kind, polite, and helpful. The space is clean and organized. They get you in and out in an orderly fashion. The spay/neuter clinic is located next door to their adoption space. Do NOT go to the adoption space if you don't have room in your home and heart for another pet, because you will leave with one if you enter those doors. Lifeline is doing amazing work in the community. They help pets and pet owners. I'm thankful for them and their entire team. read more

LifeLine Animal Project - Animal Shelters Near Me - Atlanta, Georgia

I was able to get my pets neutered and their shots at a reasonable cost . Very helpful to me so I can take good care of my fur babies read more

LifeLine Animal Project - My three poodles - Animal Shelters Near Me - Atlanta, Georgia

DeKalb location. Very friendly, helpful and speedy service. We are lucky to have this clean space. Cats are housed in a different area than dogs. So important. Love this place! read more

I posted my experience with how disappointed I am with LIFELINE /DeKalb Animal shelter. I will never support them again. They lost my support/volunteering, my friends, my companies and others. They refused to allow me to adopt a cat I wanted unless I was there in person. I begged for 5 hours for me to get there. In those 5 hours he was adopted. Even though I volunteered there, called & emailed first thing in the morning that I would be there by 3pm. They refused me 5 hours. I adopted a cat from Fur Kids and now volunteer at Fur Kids. Much better culture. They even held, are holding, my new pal until I can pick him up next week. Lifeline had no regard or respect for me and the hundreds of volunteer hours. They refused to allow me 5 hours to get there for an adoption I made very clear and begged them for. Go with Fur Kids or the Atlanta Humane Society. They not only are amazing for animals but they respect and value those who adopt there and value their volunteers. read more

Not a positive or totally negative experience but was the best option for us. The staff got there right before check in which I thought was strange. Made for a very unorganized experience since they have everyone drop off at the same time. I found the staff to be rude and short with everyone due to them being behind schedule. Expect to pay an additional $50-$100 for whatever bs they come up with. read more

Worst experience I've ever had- the story is too long to put on yelp but my experience here was heart breaking. They don't understand that when you adopt a pet you care about its welfare and care so much about it- even if it's still in their care, you are invested in that specific pet! They are callous and could care less if you get the pet even after you've paid for the adoption! They gave the pet I had adopted to a foster and said the foster had the first right to adopt even after I had already adopted the pet! read more

I wish I had read the one-star reviews here before adopting a dog from them. The adoption failed because of misrepresentations in the dog's profile by Lifeline (and questionable fosters) and it is likely to fail again (in spite of my best efforts to rehome him from afar) because, despite providing copious detail about the dog after having him for nearly a year, Lifeline simply revived the old listing after we surrendered. Keep in mind that surrender occurred because of the poor fit (brought about by material misrepresentation) that finally became untenable. When we noticed the old listing had simply been revived and tried to flag the discrepancies, we were totally ignored. I am aware of another completely inaccurate website description, too, so IF you are hellbent upon adopting from this place, opt for a long-term foster to really try things out. DO NOT take the word of anyone public-facing who is affiliated with this place. Moreover, surrender was cruel to the dog: they made us wait for two hours in the cold - long enough for the (already anxious) dog to grow complacent that he was not being surrendered then made him watch us walk away, get in the car, and drive away. They also did not seem to understand that it would have been deeply problematic FOR OUR OTHER, OLDER RESCUED DOG to keep the second dog. Beat me up, emotionally, if you have to - I can understand the mechanics - but I was shocked at how willing they were to be cruel to the dogs involved. I'm an avowed dog person, so I will be rescuing more dogs but I will not have anything to do with this place at all. read more

Negative zero stars. This place is so unorganized it should be criminal. My cats initial appointment to get spayed was not in the system and we had to reschedule. She gets spayed a few weeks later and was in heat due to their delay (they charge you if they are). A cone was never placed in her and her incision opened that same evening. I called non stop and go no answer. I had to drive up there to get someone to help me. They make me wait two days to be seen. I was given an appointment card only for the front desk to seem confused the day of. A few hours go by and my baby has still not been seen, mind you her wound has been open for about 4 days and is clearly infected. I put my number on her form only for them to contact my neighbor for her follow up discussion and not me. (she originally brought her to her first appointment) I can bet you money my cat has still not been seen and they refuse to answer the phone! Idk how they are in business but what they do to families is criminal. The weaponized incompetence is crazy. I expect a response from this review. Seems to be the only way to get help. Update to my review. The first is before her staple was placed in the Saturday after and the surgery and the second from this morning. Their efforts or so half done and we are headed to the ER because my baby has been through enough due to their negligence. Please listen to the negative reviews and save you baby from possible trauma. read more

LifeLine Animal Project - Animal Shelters Near Me - Atlanta, Georgia

See all

Lifeline is great! I gave them 4.5 stars because of the location: 1. Location: I wish they had a location near me. With Atlanta traffic it took me almost an hour to get there. So minus half star for location. It's on chambers Tucker Rd off 285, about 5 mins from the exit. 2. Staff: the staff were all friendly. They are true animal lovers and treated my baby with so much love and care. I really appreciated that. They will also make the next vaccine appt for you at check out. Easy Peasy! 3. Price: the prices are so much cheaper than most private vet. They are a non-profit, so please consider donating a few dollars when you go. I got a wellness exam + parvo vaccine + flea/tick meds + heart worm + dewormer meds = $73, I donated $5. I called the local vet and the same exam + meds were quoted roughly $160. 4. Setting: the actual facility is very plain. No fancy decor, but again, I didn't go there for decor. I went there for the price and the service. Overall, I will definitely take my baby to lifeline again for annual check up and vaccines. Due to the drive, I will use the local vet only when needed. read more

LifeLine Animal Project - Prices - Animal Shelters Near Me - Atlanta, Georgia

I have been doing TNR (trap neuter and release) with the large stray cat population in north Atlanta. I primarily utilize their low cost vet services. Thanks to Lifeline I am able to get hundreds of cats neutered and vaccinated at affordable prices. The staff is consistently great despite the challenges of working with frightened cats in a time sensitive environment. This is a low cost nonprofit service and unfortunately I have noticed other patrons treating the staff disrespectfully. This is not a fancy full service veterinarian service but they get the job done in a professional manner. Patrons need to adjust expectations and be grateful to the great low cost service provided. Mark and I recently fostered a badly injured kitten from Lifeline. His leg was mangled and one paw was sliced off. Ultimately the veterinarian decided to amputate the leg. All veterinarian care was excellent. We fell in love with our foster kitten and adopted him as a permanent member of our family. We recommend Lifeline for their animal rescue as well as veterinarian services!!! read more

LifeLine Animal Project - Lifeline provided critical care to the injured kitten - Animal Shelters Near Me - Atlanta, Georgia

See all

fantastic people at the adoption center on Presidential Drive.The place is very clean and smells fantastic,their Kennels are very clean.We inquierd about 1 Dog,but he had already left for a trial adoption,however they had his sister,so we fell in love with her so adoption it was.Lola Lovebug is such a sweet dog,totally well behaved,potty trained and we both are total couch potatoes THANK YOU TO ALL THE STAFF FOR MAKING THIS A VERY PLEASANTADOPTION. read more

Their people proactively rescued our best buddy ever almost 8 years ago. From flagging the situation to monitoring it, from researching it to getting a court order allowing one of them to foster him back to health. Thank you for saving our Best Buddy Ever! read more

I was a little apprehensive about having my puppy spayed at a low-cost clinic because I'd always planned to have it done with her vet but we just moved to Atlanta from Indianapolis and I had reason to believe her first heat cycle was coming soon. They were so nice, the facility was clean, and the girl at the front desk was an Indiana native too, that made me feel better for some reason. In any case Winter healed with no complications and was back to her normal self after a few days but we kept her collar on the entire time. The only complaint is they are hard to reach by phone for follow up questions but that's to be expected with the volume they have. Thank you! read more

LifeLine Animal Project - After the surgery, all tuckered out. - Animal Shelters Near Me - Atlanta, Georgia

See all

I found Lifeline Animal Project during the COVID-19 pandemic while looking for some cats to foster. Lifeline has three locations, CAC on presidential drive, the Fulton location, and the Dekalb location. While I've only been to the CAC location, I'm sure all three are equally as wonderful. It has a huge selection of animals and is only a 20-25 minute drive from the North Atlanta suburbs. I will split this review up into two sections, one for fostering and another for potential adopters. Fostering Lifeline has many programs available to foster cats and dogs short and long term. Signing up to foster is relatively easy in comparison to other programs that have in person classes or extensive testing requirements, and still gives you plenty of information to help you feel well prepared. I've fostered kittens, and undersocialized cat, and done dog for a day all through the CAC location and they have been wonderful each time. You can foster young kittens, kittens with mom, or adult cats with socializing or medical needs. As for dogs, they have multiple short term and long term foster opportunities such as taking a dog out for a day or weekend (dog for a day/weekend warrior) or taking a dog home for months at a time. Even if you only have a weekend or day to foster a dog, it helps decrease their shelter stress, and you can learn all about their personality to write wonderful paragraphs about them in their adoption biography to help them get adopted. And lifeline really makes it so easy by helping you pick out a dog and sending you out with all the supplies you need. Adoption This shelter is one of the bigger ones I've been to, and is both unfortunately and fortunately packed with animals all the time. You'll be sure to find your dream dog or kitty here. When you enter, you'll first see the cat section. The cats are all incredibly friendly and are either in their individual cages or in a room free-roaming with other cats. You're welcome to go into and interact with any of the cats you're interested in adopting, and they are all so sweet so why wouldn't you! Further down the hall and through the double doors is their dog section. I believe you're also able to play with the dogs if you ask a staff member, and staff are always around to help you out or answer any questions you may have. Closing Notes If you have the space in your heart and home I would really recommend fostering or volunteering with lifeline. They are always so busy, the kennels are overflowing and filled to capacity with dogs, and young kittens are always a handful for staff to care for at the shelter. These animals and the staff would really appreciate any help you can offer. read more

See all

If -0 stars was an option, I would be choosing that! They never answer the phone OR respond to emails or voicemails of their patrons. I've been calling AND emailing for over 2 months now to schedule vaccines and neutering appointment(s) for my pet and have yet to receive ANY type of response. When you walk in they tell you they can't help you because you don't have an appointment. Yet they don't answer to make said appointment. The recording says to use ONE method of contact but they don't. Makes no sense. They've taken over management of a lot of the community animal care, but if you ask me and others I know, they haven't done much good. For better service, efficiency and communication, paying the higher "less affordable price" seems more ideal at this point. Highly disappointed. read more

Trash...I don't know what the heck they did to my kitten. She was spayed by them and has been sick very sick, every since. First of all she had a fever of 105.6 My paperwork said to bring her in at ANY time if she had any issues and she's had several issues. So I brought her in over the weekend based off of their times LISTED on my paperwork and their hours. Well, do you know they had the nerve to be closed? I called and everything first. I drove a freaking hour to get there, mind you this is all while my kitten was suffering a deadly fever. When I called during their "actual business hours" the following Monday they had little to no empathy regarding the situation. I don't play those games. They will be hearing from me and I will take legal action if need be. read more

LifeLine Animal Project - My poor baby - Animal Shelters Near Me - Atlanta, Georgia

Lifeline's poor customer service and low emotional intelligence made our decision to return our rescue dog we got from them even worse than our emotions already were making the experience. Still, they have the contract for Dekalb and Fulton Counties - so you should consider adopting from them. Writing this review to make sure others do not expect a professional, empathetic, nor competent experience as you adopt or otherwise engage with Lifeline. We were very lucky that the foster was willing to take him back. To be clear, the foster was great. They live close and are true dog people. However, the staff and management of Lifeline acted in ways that lacked humanity and made it seem like we were just part of their days to-do list. Not quite the attitude you want in Petcare. I'm prompted to write this review because of the poor handling of our decision to refoster a dog we adopted from them. But, will also share where Lifeline systemically failed us and the animals in their care. In their listings, they claim the breed is unknown. But, then you receive the paperwork and find out they actually do know the breed(s) - it's printed in black & white. For those in apartments - pit bulls & terriers are often not allowed (except Camden). In houses, those breeds are not allowed by many Home Insurance Companies. By Lifeline neglecting to put the breeds in the pet database, we got attached to a great dog that we can't have where we live because of our home insurance policy. Had we known breed, we would've likely become attached to a different dog / breed that we could actually have in our home. They may be doing good work - but their bedside manner is as bad as an SPCA. I'm really not sure why management is cool with being reflected in the way their incompetence is in the awful customer service. We arrived and the Lifeline staff lacked any interest in guiding us through. We felt simply like they were checking boxes off a list. They did not introduce themselves, cater to our emotions of coming to the conclusion, nor even make it clear that our moment to say "good bye" to him was happening. Part of the issue was they handed us 4 pages of paperwork to fill out - paperwork with questions that make you document all the great things and things the pups ultimate owner will need to work with him on. Amidst that, Avery (foster coordinator) took him from us. No moment to say good-bye, no guidance about what's happens next, just gone. Cold. Callous. Heartless. We did see him once more as Avery did not wait for us to leave before handoff back to the foster. Avery walked him by us, he sniffed us, and Avery handed him off to the fosters in front of us. Our final cluster was dropping the 4 pages of paperwork documenting our short but fond experiences with him. This just simply makes me think the management has checked out of actually trying to competently run Lifeline. They seem to hold their standard as "well, we're better than the counties we're doing." Not quite. All this makes me think instead of caring for animals in their charge they're likely giddy for their next fundraiser or award ceremony. Instead, they should be focused on coaching staff like Avery on how to handle the process and psychology of what her job is. Or, at a minimum, paying staff in less need of emotional intelligence training than their current staff needs. Maybe they should spend less time applying for awards and more time actually caring for dogs and cats in their care. Meanwhile, Lifeline has poorly explained that their status as a "no-kill shelter" just means they "RARELY kill the dogs." They say the survival rate on their website is about 93%. But if the dog you surrender could be in the 7% they kill, you really feel awful signing that the dog could be euthanized as a result of you "surrendering" the pup. How is killing 7 out of 100 pups "no kill." Northside Hospital would likely have to say "we are a low mortality hospital" instead of a "no-mortality hospital" if they mortality rate of patients was very low relative to other hospitals. Lifeline claiming "no-kill" is simply false. See other reviews in addition to mine. Reviews that discuss interactions with the staff are often negative. Reviews that stay at the high level of praising their existence - fairly positive. Great mission - terrible execution is the theme across Yelp reviews. Sadly, for the dogs' and cats' sake, I still recommend adopting from Lifeline. You don't want a dog to be in the 7% killed if adopting them over a breeder dog saves their life. I feel bad for the dogs and cats, fosters, and those who face hard decisions to surrender the dogs they adopt. The staff and management of Lifeline could simply be much more emotionally intelligent than they demonstrated. read more

I took my female dog here to get spayed about a week ago. The online reservations were so clutch. Got a quick appointment. They also sent me about four emails on what to prepare for and expect pre and post surgery. They are reasonably priced. The facilities were very clean and the front desk was good at managing the high traffic. I filled out paperwork and was signed in within minutes. A friendly attendant took my dog in and she was so gentle and reassuring. So was the attendant when I came to pick up my pet post surgery. They told me anything I needed to know about care at home and even briefed me on how my dog was during surgery. I'm very pleased and Coco is healing well and fast! read more

LifeLine Animal Project - Coco can't wait to take off this post-surgery collar and live her best life! - Animal Shelters Near Me - Atlanta, Georgia

07/18/24 - COMPLETE SURGICAL FAILURE - DR. KILGORE KILLED MY DOG ‼ My 11 y.o dog went in healthy for a mass removal on her hip and cherry eye correction. Her pre surgical exam and blood work was fine. She was cleared for surgery! Surgery drop off was at 9 AM. They didn't start surgery until 02:15pm for an extensive surgery which lasted 2 hours. My dog had complications during surgery. They did not give my dog the proper recovery and observation period because they were rushing to close at 5:30/6pm. They acted as if she was clear to go home. She was not even alert or stabilized to walk out the clinic on her on. My dog died later that night at home‼She should have NEVER been sent home in her condition‼ 4 days later and I have yet to hear directly from Dr. Kilgore personally. This was complete incompetence and totally unacceptable professional treatment‼ Pet parents BEWARE and don't let them rush your dogs in-facility recovery time. Hopefully this review will save another pets life read more

LifeLine Animal Project - Dog struggling to survive. - Animal Shelters Near Me - Atlanta, Georgia

Cancelled our appointment 3 weeks after appointment was made and no options to reschedule. Could have at least called....

I really like how the fees are affordable because i was able to save up easier because im 14, anywho i met me forever friend about a week ago her name used to be gwen but now her name is Somali (Sa-molly) and even though a lot of the staff weren't helpful about 3 where really helpful. In the clinic department Diana is really helpful and in the adoption center Patrick is helpful there was another girl too but i forgot her name. Even though the process took about a month or two for me to find my fur-ever friend I recommend this place because your new friend will be worth the wait! read more

See all

Lifeline Animal Project oversaw my adoption at Fulton County Animal Services and the process was handling so professionally and compassionately I have to do a review although I have already reviewed the Fulton County Animal Shelter. I dealt with three workers in person (the young lady who let me meet my furrbaby, the young lady who did my pre adoption paperwork and the young lady who handled everything on pick up day. Each one was super nice, super competent and very professional. When I say super nice I mean extremely sweet spirited. I am still in awe of the staff as I have placed a few calls since pick up with questions I forgot to ask etc (ok five calls) and each was responded to promptly and I never felt like a pest. Not sure what they are putting in the water there but eeeerbody can use some. This organization has my forever high five for the great work they do and the great people who execute the work. I imagine most days it can be a dirty and thankless job. This little doggie we adopted and my little family are grateful. read more

LifeLine Animal Project - Day 8 at my new home. My new humans are coming along nicely #foreverhome#trainingmyhumans - Animal Shelters Near Me - Atlanta, Georgia

Overall a good place to go if you have a certificate from Spay Georgia. However, they will find ways to get more money out of you and won't tell you until everything is already done and it's too late. So just be ready to spend an extra $100. read more

Best place, best prices, friendly service. They help in so many ways taking care of animals. Even spay feral cats if you bring them in on certain days and guidelines. They look after my two big dogs and save me money. Please donate if you can. read more

Over the summer I went to lifeline hoping to find a cat that would be a good companion for 1 year old dog. I ended up adopting a cat named Natsu, now Moon. He was in a room with several unfriendly cats and seemed like he was looking for a friend. Him and my dog became immediate best friends and I couldn't be happier. Before meeting moon I went to several other animal shelters around the Atlanta area and lifeline is definitely the cleanest and most organized shelter I have been to. The adoption process was super easy and all the people were helpful and friendly! read more

LifeLine Animal Project - Animal Shelters Near Me - Atlanta, Georgia

See all

My family met our best friend at the Lifeline Animal Project. We adopted our cat here and it was a fast and pleasant experience.I also appreciate how affordable it is to come here for his vaccinations and general health maintenance. I highly recommend this place, they make living with an animal affordable. read more

LifeLine Animal Project - Omen, our adopted cat from Lifeline Animal Project. - Animal Shelters Near Me - Atlanta, Georgia

Don't list "Emergency Visit" on your website if you aren't actually able to accommodate emergencies. I'm thankful that my situation was urgent rather than immediate. read more

LifeLine Animal Project - Animal Shelters Near Me - Atlanta, Georgia

Update: Even after putting Lifeline in my rearview---after witnessing unimaginable cruelty and illegal conduct---this place is like a curse that I can't shake. One of the patients I brought here is now being seen at another place. Both this new clinic and I are blown away at the complete dearth of medical notes in this patient's file. Typically, medical notes from a vet include information about why the pet is there, the doctor's assessment, treatment plan, and diagnostic results (most often, it's a "SOAP" template). There's none of that in Lifeline's records. There's not even a comprehensive list of their prescriptions. The new clinic called Lifeline for additional information, only to be confronted with the same weird nonsense as the rest of us. Keep in mind, Lifeline has been thoroughly notified that this patient is going to be seen at a new clinic. It's no surprise. It's bad enough that Lifeline lied for months about performing surgery and giving a rabies vaccination to another animal, until I had to tell them I would get a court order (this is all documented in written communications and recordings). It's also bad enough that Lifeline is callous and cruel toward community and "unowned" animals (I have emails with the medical director discussing this in which she acknowledges that their behavior needs to change). But even for "owned" pets who are repeatedly seen for chronic issues and undergo diagnostics, they can't be bothered to document the bare minimum. Run far away. read more

I am so happy with my two sweet babies I adopted through Lifeline. I really appreciate their extensive foster program and all the efforts they have made to reduce euthanasia in Atlanta. Each of my kittens was $65 to adopt which came with their vaccines, their microchips, their spay/neuter, and their first vet visit all included. One of them is currently climbing on my keyboard right now so I've got to keep this brief but I had a great experience with Lifeline. I went to the FCAS location. They also had great COVID protocols in place; I did not even have to go inside to pick up my fur babies. read more

LifeLine Animal Project - Animal Shelters Near Me - Atlanta, Georgia

This is a mindful review of a business that's in the business of saving lives. It's not an easy job the employees take on every day dealing with stressed animals and stressed humans walking through the doors of the clinic or adoption side of the facility. I for one am glad that they are there doing this work and my experience was AMAZING! When it was time for us adopt again I searched the website for 4 months and went to LAP to meet dogs I was curious about. The staff there that day was amazingly patient and kind and never once did we feel rushed or pressured. I finally found a sweet boy that touched my heart deeply that was currently in foster care. Working with Eddie's foster, the LAP foster coordinator, the vets and techs at the clinic, the adoption coordinator and the random passing staff members that were always pleasant we finally have our newest boy. If there's one thing I want people to get from this review it's that you should always enter a place like this with an open heart and patience. read more

Put on hold. never came back. Sep 2023 to rehome a beautiful Cane Corso. You guys broke my heart.

Everyone who works here is so kind and helpful. They all love the animals so much, and it shows in their knowledge and attention to detail from adoption to vet services. I couldn't have had a better experience. My dog will always be a LifeLine dog. read more

LifeLine Animal Project - Adopted pit bull mix on her first hike with new family - Animal Shelters Near Me - Atlanta, Georgia

I have adopted sectarian animals from them over the years and I would say the experience hasn't been neither good nor bad until now. About 6 weeks ago I went in and said I wanted to adopt a hard to place cat. After seeing dozens of animals I selected a pair that was supposedly bonded and needed to be adopted together. So I did. Within a week of getting them home the female cats was getting sick. I called their clinic for help. I called 3 times a day for 4 days and no one ever got back to me even when I left messages saying the cat was dying. I finally got hold of the adoption counselor who sent me to a vet clinic that was an hour away. Unfortunately this beautiful animal passed away. I spike with the adoption counselor again and was told to bring the body to them for a necropsy so I could at least know why she died. After calling several times and being given one excuse after another I was finally told no necropsy would be done. So I would have no idea whether she had anything that was contagious to my other cats. Then I was told someone would call me and go over everything that happened. No one called. I was told I would receive ashes from her. I never received the ashes. Then I decided to adopt some beautiful FIV+ kittens as companions for another of my cats but I was told because I LET the previous cat die without doing anything to help her, they would not allow me to adopt again. They adopted a such cat to me without revealing she was sick, no one called me when I was begging for help, they lied about doing a necropolis and then blamed me for her death. And I'm let with a broken heart and no answers. Beware of this place. Understand you are likely to NOT get support and if you end up with an animal that has problems, they will not take responsibly and will blame you. read more

Thanks to these uncompassionate arrogant fraudsters, WILL NEVER EVER EVER ADOPT FROM A SHELTER AGAIN. The husband and I by surprise found and fell in love with a little fist bump of joy, a kitten named "Punkin". Husband has never had a kitten before even though we've had cats (that have passed away a few years back) and now that he's over his grief was ready to begin again. We bond with the little furbal l - he goes to sleep on us, he has this cat kid/cat dad vibe going on with the husband and his heart is melting for the little guy, so we decide to get him and give him a home despite the smells of uncleaned cat piss, defecation, and the dog chaos. Workers take an HOUR trying to find out his stat report - they are volunteers so they don't really care. Granted, this was in the Dekalb Shelter, but it was ran by Lifeline come to find out, so this review is to their incompetence too. No matter. We fill out the paperwork. It's weird that the paperwork to adopt says LIFELINE and we're at the Dekalb Animal Shelter on Chamblee Tucker with the new buiding. We scan IDs, and get a case worker "counselor". We find out from them bragging that PetCo has donated them a lot of money, so all adoptions are FREE. Great. We start going in the computer to schedule his surgery for FRIDAY since they won't adopt out if he's not fixed, they can't find my Fist Bump (he's literally no bigger than my fist). They ask some other worker wrangling with a dog and she "remembers" that Punkin has been "preadopted" to somebody else earlier and she just didn't put it in the computer. I'm like fuck a pre-adoption, I'm HERE. Let's get my little fist bump. No, they can't hold him, but they holding him on a pre-adoption for a person that may or may not have come in and seen the little guy. And they can't tell you that for "privacy reasons". Then ALL OF A SUDDEN they CLAIM he's already SCHEDULED FOR SURGERY FRIDAY. Apparently, we can have him if he's not picked up Friday night - they close at seven, or maybe Saturday afternoon. No definitive explanation or rationale. Husband is pissed and hurt. He had already started pulling out money to take our little furball home, picking names, and cooing with him. Volunteers don't give a rip, and some come off with racist type vibes. We are still mourning our little fist bump. They don't care, all this casework bullshit like its DCFS with home visits is garbage, and they don't care about the animals. Telling us to keep looking online and acting like it's a trading card set on ebay don't help either. It's just jailhouse points or some rouge yuppie crusade like they care about the planet at the expense of the animals. #EPIC FAIL. Get your buddy from Craigslist or buy one from another state. It's less aggravation than dealing with these wanna be state workers playing judge and jury social worker. read more

I adopted a cat from LifeLine Animal Project...the cat ended up being incredibly sick with a possible fatal infection. they advised me to re surrender him back to the shelter, that they would take care of him and if he got bettter i could re adopt him...and if he had the infection that they would keep me updated. I tried calling the next day to see if he was doing any better and they didn't pick up I tried calling the vet that they told me he would be at, they told me they didn't have the cat. This morning, I go to the shelter to find out where the cat was so I could be updated and they told me they put him down. They put him down even after I explicitly stated I have every intention of readopting this cat, that even if he had the disease that i would want him to die at home or atleast be there for him. When I asked why i wasn't a called or kept in the loop, Tracy said "the cat wasn't your property anymore..i got too busy to call". Several of their cats in "the cat room" are sick, probably with the same infectious disease as mine and they don't seem to care. Ps. I caused a scene in the parking lot after they killed my cat. I was heartbroken and angry that Booger had to die alone on a cold table instead of in his favorite blanket surrounded by love. Literally the worst shelter experience of my life. read more

They are always amazing and very accommodating. We have taken out 2 kitties and they have recovered without a hitch. They are always attentive and willing to answer any concerns. read more

See my review on Google. Don't go to the clinic. Lack of transparency in pricing and exams etc are scary.

Good morning, It saddens me to get sending this email to you but something has to be said to the person running this facility. While you maybe doing alot of good work it's all being over shadowed by the horrible customer service and follow up that your team doesn't practice. I recently had the pleasure of adopting my first pet from the Fulton County Animal Shelter and due to your facility doing the I itial checkup on my pet I couldn't service with you after the adoption. However, that was a brief span because of the lack of follow up. Yes I understand that your staff's main purpose is to service the county. But if that is the case you should direct your staff to tell pet owners that care after the adoption should be done else where. My first appointment that I setup to get his second round of shots took me days to setup. I called 10 to 15 times a day for numerous days even leaving messages and not 1 call was returned. Luckily on my 40th+ call someone answered and allowed me to setup that appointment. Shortly after leaving the appointment I attempted to call to clarify a question. Yet again no answer and no follow up. I ended up having to drive 30 minutes back to the facility to get an answer. Next, it was time for my dog's 3rd round of shots. The appointment went well but shortly after I again couldn't get in touch with the staff. So I began looking for Vets to transfer my dog's care to. And 7 out of 7 vegetarian locations spoke absolutely horrible about the service that your team provides. Yes I do understand that everyone is busy right now but having someone leave a message alleviates that. Then you can have staff follow up with those return calls at least once a day. Or better yet once a week following up with messages would be a start. I've sat in the office on numerous occasions and watch the staff. There is more than enough time for calls to be answered or missed calls to be returned. I challenge you to ask around, unanimously, to vegetarians and see what your reputation is in the area. To ensure the correct person who needs to see this gets this message I'll be leaving a review on Google and Yelp. Lastly, yet again this week I've had to take a half day off of work to drive across the city to go and get a copy of my dog's records because your staff yet again failed to answer the phone, respond to emails, and/or call me back. Have a better week! read more

I DO NOT recommend Lifeline CAC (Community Animal Center) location to anybody. They have been very rude to me and my family. However the Manager over the location apolgized to me about the employee that was rude to me and my family and for that i give 2 stars read more

I took my 6month old kitten indigo to get spayed here Wednesday, August 12th, 2020. Today August 15th I took Indigo back in today because she was vomiting two days after her surgery. Allegedly the vet and some supervisor claimed that it was not from her spay so I was charged $66+ dollars for her visit. That's not even the real issue. How does the vet and a supervisor (who probably isn't even a veterinarian) determine that it's not from her being spayed when She was healthy before the procedure. Indigo has always had firm stools and immediately after her spray procedure she has diarrhea and a lack of appetite! I am very disappointed in lifeline for not taking responsibility. Indigo's breed are allergic to ketamine. I asked a woman who took Indigo and charged me for the services provided to provide me with a list of anesthesia's that were used in her spray surgery. Which are as follows: .08mL TTDex .10mL Meloxicam Meloxicam causes gastrointestinal upset, including vomiting, diarrhea, soft stools, and lack of appetite which are all things Indigo experienced with the exception of throwing up Friday (Two days post op). It is said that Meloxicam's should stop working in a few days which means it was still in her system. So please tell me again how her lethargy was not from her spray procedure! My entire experience with lifeline from booking my appointment online to the day of the appointment was rather disappointing. When my appointment was first confirmed, whoever called me, informed me that Lifeline on Presidential Ave doesn't use Ketamine at all so I shouldn't even have to put it on the paperwork, to the day of the spay, the person giving out forms to pet patient parents informing that Lifeline does use ketamine and she needed to check to see if there were alternatives! (Not what I was told when my appointment was confirmed with them!) Then The same girl didn't inform the gentleman who took my babies, of all the services that I selected to have rendered. And she also forgot and kept forgetting to get name tags so they could be told apart. Not to mention that two days before the surgery lifeline sends out an email stating that multiple animals need to be in different carriers oh and also now I have to purchase a whole new kitty litter (yesterday's news) these things should have been mentioned at the time of appointment confirmation and NOT two days in advanced. Some of the people working for Lifeline Animal Clinic are not empathetic compassionate, and seem as if they are only there because they have to be And not because they want to be. There are a few really nice people that I've interacted with, but when I say a few, I do mean minuscule. I also dislike how I had to ask for a list of anesthetics, I should have been informed of any and everything that was administered to my kitten In case I had to take her to village vets so they could properly and accurately diagnose her. I heard many great things about lifeline's veterinary clinical services and I have to say I am very disappointed with my service and how things are ran. I refuse to say it's due to Lifeline being a low cost veterinary service. That's not a good excuse. If your pet needs shots, sure take them to lifeline, if you opt for any surgical procedures do not expect the vets to take responsibility for what could go wrong especially when they can't tell you what went wrong and they don't even seem to be aware of the drugs side effects. read more