My chosen go-to 'LifeLabs' for some family doctor requisitioned blood tests this morning. This was…read morethe second time I had used this particular location for such services. The location of this 'Lab' is tucked away a touch from the general flow in the area. and from personal experiences (daughter's and mine), can often be found a little less-active than others in nearby areas (within New Westminster and Burnaby). I arrived at the location about 5 minutes before the Lab's opening time of 8 am, and stood (as #3) in a line outside. The line had grown to double that amount by the time we were first allowed any entrance to check in. Once inside, the initial checking in process was prompt. The waiting time after though, to be actually processed for the lab procedures took some time, but knowing I was third to be taken helped! When my name was called, I was back to the desk, specific data taken, and then was off to the lab area for the procedures -- which proceeded friendly, quickly, and very efficiently! With smooth, and totally painless needle work by the lab tech at my station!! After a short visit to the 'other' place to make a deposit, I was back to daughter waiting for me outside!

Lately it's been more organized than before, with shorter waiting times. However, once you are…read moreseated where they actually take the blood, I now wait there longer than usual. Of course if you take your cell phone with you, there's always something to pass the time. Generally, I find the staff very pleasant and friendly. It really is a great location, easy access and so central. Parking is always available and even free at the mall, which is a half block away.

After I go to the walk in clinic I come here to get the blood work done since it's a 10 - 12 minute…read morewalking distance from Metrotown. I like to get everything done in one day. Be prepared to to spend at least 90 minutes any time of the day waiting for your turn. There's a coffee shop outside the building, therefore, I went there to kill some time and work on my 'zine. The actual space is cold and uninviting. There are two outlets, therefore, for the long wait there's always someone hogging the plug to charge their phone. The nurses are rushed and impersonal, kinda rude. They don't give you a cookie any more unless you ask. I have issues with blood and faint at every blood test. I fainted of course and when I came to they still didn't offer me a cookie. When I asked for juice and a cookie to get my blood sugar up (I have a blood sugar issue) they looked at me as if I asked them for a million dollars. Not to mention they always have trouble finding a vein. The reason why they get a 3 is 'cause they give results in a reasonable time frame.

This must be one of the busiest Lifelab in BC. It also opens on Sunday which is quite rare. I was…read morehere to drop off a swab test and that took about 40 mins lining up to get through the door. This place takes walk in. I prefer the one by appointment because you know it will be less crazy. There are several locations in the area and each location is within 30 mins from each other. If you could avoid this location, do so.

horrible, they changed the set up and no more separate line for appointments and drop off. Today i…read moredrop off a specimen and was told should lineup, but the other day when i was in line to get the stuff i saw a guy who went straight to drop off and they didn't tell him to line up? what is this clinic? they pick and chose who they want to take ? this is discrimination !!

The absolute WORST! This place has been renamed LIFELABS. The rudest, most incompetent staff I…read morehave ever had the misfortune of dealing with. We made an appointment for our blood work, thinking that would save us time and hassle, but it only added to their confusion. After being barked at as a welcome when we arrived and mentioned we had an appointment (we were told to "just sit down and someone will call you") And then we waited.... and waited... and waited.... at one point the entire staff disappeared for almost a half hour, by that time we had been waiting for 45 minutes past the scheduled appointment. When a tech finally arrived back at the desk we approached her and asked what was going on. She then began to give us every excuse in the book for their bad service... not enough techs, new computer system... etc etc etc... What should have taken 10 minutes stretched into an hour and half long drama. OMG GET IT TOGETHER... What a mess!

Two back-to-back, appointment-arranged, recent morning visits to this lab for my lady -- I helped…read moreand accompanied her into the lab for each. - first morning - an extended time visit (about an hour), to conduct several procedures. - second morning - a short time in / out to conclude everything. She was well taken care of ... from initial checking in each day, to and through the various tests, and procedures done. And in good spirits when she came back out to the lobby, waved to me, and said "I'm done". .. update -- no, not done quite yet -- her family doctor called and advised that lab tests had revealed an infection present in one of the tests. The lab wanted to run the test again, to confirm ... and it did. A req had been sent by family doctor to pharmacy for an antibiotic to be put on hold, upon receiving the first news -- it was now activated, and I was there to pick it up. All this was done within our Thanksgiving weekend!! A big thanks extended to LifeLabs, family doctor, and pharmacy for their coordinated efforts!!!!

Not able to review my result after 5 days of attempts! No response from their support! Terrible!read more

Needed to get some blood work done and choose to come here for the first time since it's on the way…read morehome. Friendly staff and very clean location. It's on a very quiet floor of the building which is great but also confusing to get to in a way.

I had a lab requisition to fill and was surprised (and thrilled) to find out that a new LifeLabs…read morelocation was opening in this area of Burnaby. And upon checking the lifeLabs website found out it was to be open today. I headed there early, for its first day of operations. I arrived at the facility as the staff were arriving for their first day working at the facility. And was their first customer to check in!! The facility was shiny new and clean, and the procedures conducted perfectly -- thanks to the staff, I could not have asked for anything more. I was called up to to the desk to check in promptly at 7 am (the business opening time), and was out, and walking back home in a matter of a few minutes. My thanks to LifeLabs for opening this new location in the area, and to the friendly, skilled staff conducting the laboratory procedures.

this is the newer location. They used to be on 3900 Kingsway. Friendly staff and of course since…read moreit's brand new, the place was immaculately clean and tidy. The waiting area is a bit small, but the wait times aren't that bad so you won't sit for two long. Best thing is to make an appointment though.

I registered via the app via save me a spot. It was completley off. The app says that wait times…read moremay be longer. The wait time when I left my residence was 29 minutes. When I got there 40 minutes later, the wait time was still 25 minutes. 20 minutes after that, the wait was still 21 minutes. 30 minutes after that the wait was still 20 minutes according to the app. The only good thing was that I went afterwards and vented to the tech and she let us wait inside becuase the person that need the shot was a senior. About 20 minutes after that we were done. It's lucky they lifelabs has a monopoly because If I could, I'd use someone else. Total wait time, close to 2 hours. Yuck.

Dr. Gayed has serious communication problems and is extremely rude and arrogant. Dismisses patient…read morefeedback and presents a very hostile and unpleasant persona. Stay away!!

Dr. Gayeed - No Stars. little to no bedside manner, rude, dismissive, and curt…read more The clinic itself is great and I've been going there for years. The MOAs are receptive. It's clean, and my GP is fantastic.

I had an X-ray and ultrasound this week and all the staff were super friendly. Made my visit a…read morebreeze. I don't know what other people are talking about, being rude and things. In the waiting room, an exceptional picture show on TV, while you wait, makes time fly. There is free parking a block away at the mall. If I have to go again, I will choose them, Istvan

Despite the poor ratings, the only reason I came here was because the New West location is open on…read moreSaturdays from 8 am to 4:30 pm. They only offer drop-in on Saturdays. This review is based on my experience. I arrived within the hour of closing and waited about 15 minutes. The receptionist was friendly & polite. The x-ray tech was just doing her job. They're located on the second floor next to Walmart at the Royal City Centre Shopping Centre. The place looks clean but I didn't think they had sanitized the x-ray table prior to me entering the room. There's free parking in the building below. There are other locations mainly in Vancouver area. Unfortunately all locations have different hours of operation which is not stated on their website. You will need to call the location you prefer. They state there are priority bookings available but when I inquired at the New West location, she wasn't able to answer questions. Is there was a charge for a priority booking? When are priority bookings available? She just said 'they have very limited spots' which doesn't clarify matters. Make sure you bring your Care card and call ahead of time to check on wait times.