The staff are really kind here. The space isn't overly crowded on most weekdays and they accept…read morewalk ins which is great. I've only been here twice but both times my interactions for myself and my friend have been very patient and understanding. Parking can be limited as the stalls in front are shared but if it's a nice day and you can snag parking near the park you can have a little walk and goodies to/from your appointment.

Made an appointment on their website on Friday morning for a Friday morning (same day appointment)…read more Arrived early and the place was quiet as there was no one in the waiting room. I signed in at a mobile kiosk with my driver's license and insurance card. A few minutes later I was in the back with a friendly young phlebotomist. She was super patient with me (I have difficult veins) and I have to say she is one of the best I have dealt with in recent years. What could be easier? Nothing! Very clean, nice parking lot with lots of spots. Safe area. My new go to lab yay!

treated well by staff, efficient at blood draws. Like being able to make appointments.read more

Going to this Lab for over 20 years.The staff are friendly and helpful + very gentle…read more Would recommend this to everyone

The newly renovated offices were supposed to make the whole check-in process smoother but it's now…read morefar more confusing. Staff are obviously frustrated too - snapping at clients who don't understand the new protocols. Signage is hokey. Hopefully they will take steps asap to make things better!

I have to take my 90 year old mother in monthly for blood work. I always make an appointment. They…read moreconsistently run late - today 40 mins. What is frustrating is that walk ins are called in from the hallway and sometimes taken in for blood work before us who have an appt! This happened to us today. Shouldn't appointments be caught up first before adding in walk ins? What exactly is the point of having an appt except you get to sit in a chair instead of standing in a lineup. The system is frustrating and stressful.

Downsides that are out of their immediate control: main door was broken so it is left open (fine by…read moreme it didn't affect my appointment), printer wasn't working (I had a physical copy so I was also unaffected by this but some were told to print at staples/home and come back). Staff were kind and patient. The overall waiting room and space is limited so would recommend you don't bring a plus one unless required. Make an appointment as that is key to avoid potentially long wait times.

UNPROFESSIONAL I was…read morewaiting for some bloodwork at this location this morning. Around 7:44am, a staff comes out to call for a patient. I looked at her name tag so I know the name but I'll save that for a formal complaint to Lifelabs. She calls the patient name twice and what shocked most of us was when she yells the name of the test the patient was there for. Most of us looked at each other with eyebrows raised. Isn't this considered private information? And you yell it out in front of about 20 people? How unprofessional. Additionally, she told me off for not being able to find my veins. I told her they were shy and I've always had problems when getting blood work done because it takes a while to find them. She scolded me when she found out I didn't drink water. I told her the requisition specifically stated fasting and no food or water for 8 hours prior. She went on and on about how Doctor should have told me to drink water blah blah blah. It was such an uncomfortable encounter and I didn't like it. Not a great way to start the morning!

I am disappointed with the staff members. we went there with my wife ( she's pregnant) we don't…read morehave an appointment today (12-13) but we went when the clinic open at 7am to get in the line. she has 2 hours glucose testing and fasted for 8 hrs. Wandering why the staff can't think that she will stay for 2 hrs and wait. They are still saying that. Seat and wait for the name to be called. I was telling them that if my wife can go and drink the glucose while waiting for two hours.. They said She still needs to wait. UNBELIEVABLE!!!

The place to get quick health testing done with high professional standards located in various…read morelocations around the the metro area of lower mainland

Gave them a second chance (got a different doctor this time) and it was worse. Rude woman…read more Rushed, didn't bother to touch my daughter to try and diagnose properly. Was walking out the door while my daughter was trying to speak to her. Truly disgusting behavior

I've been a patient here for at least a year, specifically for a female dr. Then she started…read moreworking shorter hours, and now I find out that the clinic itself is open shorter hours. This is stupid for those of us that will have to leave work an hour and a half early to get an appt. before the clinic closes. Not impressed at all.