All of what you are about to read is simply my hypothesis & opinion. First & foremost, this gym is identical to every other high end fitness club I have been to in the last 5 years. The staff is a mix of super friendly and condescending, so thats normal. Many trainers float around with an elitist attitude, but some are super kind, humble and friendly. The support staff is amazing & helpful. The lockers suck. The fitness equipment, class availability and amenities are pretty decent. Definitely an intentional and deliberate attempt to maintain a clean club. The gym culture, not reflective of LifeTime specifically, but it is ridiculous. The mirrors are a complete distraction - in that it is disturbing how vain these kids are these days. From video taping themselves, to flexing, its non stop in the gym and locker room. Seriously, it is INSANE. Also, the amount of people on performance enhancing drugs, well its a large percentage. Never seen anything illegal, but I know enough to know what I am looking at is not natural. Honestly, I don't "really" care, if I did I'd cancel my membership, but the people that stare at themselves in the mirror for absurd lengths of time are really pathetic...and there are a lot of them. Nevertheless, the benefits outweigh the nonsense. read more

Nice gym but they have shady business practices. Monthly membership fees should be charged monthly, not 10 days apart so I have to pay for an entire summer all at once. I called the membership services number to help out and was never treated so rudely once I was finally able to talk to someone. Absolutely disgusting! I have been there for 3 years now and this summer I've had nothing but problems with your business practices. Totally not worth the headache. read more

This is a sick gym. I don't even know if I can call it a gym. It's a one stop shop. It has a spa, a healthy food court, squash courts, tennis courts, yoga/hot yoga, pilates, cycling, indoor and outdoor pools, 2 basketball courts, and a ton of cardio & strength training equipment. Oh yeah, it also has a daycare and rock climbing. This place is huge. It's probably the biggest gym that I ever been to. The good and bad news is that the good news is that since it's so massive, it's easy to use the equipment because there is always something available. The bad news is that a LOT of ppl show up. The parking lot is huge, but it's still a mess. I think they have a lot of staff on hand who take up a lot of the parking space. The patrons need to learn to car pool or something. The parking situation is similar to a busy shopping mall. It can get pretty ridiculous. Since the place is new though, i love all of the equipment and services that they offer. I just wish the parking situation was better. If the parking wasn't an issue, i'd give this place 5 stars hands down. read more

Lifetime was great when it first opened. Since that time they have oversold their memberships and access to the aquatics department is so limiting. They hold swim classes for children as well as swim team M - F making it nearly impossible to get a lane after 3pm. On top of that they hold Zumba swim and other group classes simultaneously again causing a lack of lanes. If the lack of pool time doesn't bother you the filthy showers and dirty locker rooms should. I have left Lifetime since COVID hit hopefully they've improved but after several complaints and lack of action I highly doubt it. read more

After belonging here for a few years, I am having a hard time finding one redeeming quality about this place, other than the facilities themselves. The Club emails me nearly 20x per week, but when you respond to their emails or ask them to follow up on anything....swim lessons, training, etc., there is literally no response. You can walk up to them in person, speak to them, get a positive response, and yet they are going to do NOTHING! They're going to do NOTHING for you. They don't care about you. Just sign up and pay your monthly bill. And don't worry, they will charge you for anything extra. You cannot reason with them. They rule by the Napoleonic Code -- if it's not written down, they can't think for themselves and they can't change the rules no matter what you think. For example, today they closed the Tennis Courts. It's snowing out. There are two pros on the court. You can play tennis if you've paid for a lesson. Otherwise, the remaining 8 courts are unplayable. If you want to work out and you're willing to a high monthly fee for no services, then this is your place. Enjoy! read more

I honestly loved this gym when I first started going until I started having issues with their billing department. I was charged the wrong amount and I tried speaking to someone about it and she was completely rude and implied I was lying and threatened to flag my account. I was also never refunded two different fees even though front desk told me they would do it instantly within 2 days. That refund took many calls and weeks after to get resolved. I was also charged over $200 on my last month because the system upgraded me to the highest membership without me asking. I don't know how many times I reached out to corporate and they were also telling me there was nothing wrong with my account and that I was charged the right amount. I honestly loved this club but their management made me want to cancel and never go back . read more

Lifetime has amazing facilities. They have a wide range of activities to do that always keep me entertained, even though it is a bit pricey it is totally worth it. I go every night and I enjoy it. The staff is always super nice and their gym is top of the line. I recommended this place to everyone, you truly get your bang for your buck! read more

We love lifetime, however it looks like everyone has different rules. It's been crowded lately we understand and it's good most of the time. If you need a nice gentleman to deal with, look for Christopher Watson, he is very good, professional and knowledgeable about the club rules. read more

Been a member here for over a year now and really can say this place takes it to a new level. My wife and I love coming here as it gives you and experience from my pov which is way different from other clubs. It's really a community type of experience not just for working out but everything from multiple hot tubs, saunas , decent locker rooms, above avg grab and go(love their chx quesadilla not so much their salad), broad area for cardio, and even rock climbing wall. In short this place has it all My only complaint which is minor is parking and slightly small free weight area than other larger gyms read more

Not worth $200/month. I honestly don't even know if I would pay half that; it's that bad! They'll try to nickel and dime you out of every little thing. Facilities are just dirty. read more

!!Warning to toddler moms: This facility has recently adopted a ridiculous and offensive "policy" that is in conflict with the written rules advertised under the aquatics section of their website. Lifetime now requires kids between the ages of 3 and 5 to wear diapers in their outdoor pool even if they are potty trained. In order to enforce this intrusive rule the club has asked both male and female lifeguards to harass kids and their caregivers by singling them out of the pool and demanding that they wear diapers. Paying members are then asked to prove that their children are wearing them so they can receive a bracelet to publicly brand them. If you are interested in paying $500 a month so that the potty police can examine your young children in their bathing suits and tell you how to be a parent, this is the gym for you. read more

Even though I have a Diamond Club membership, the manager trying to restrict me from entering saying that this gym is Diamond Signature and I have to cough up some more money to use the gym. My family and I have been a loyal member for past 6 years and this is the way they try to squeeze more money out of me, I may have to change. I don't see the difference between Diamond Signature and regular Diamond in the website. read more

This used to be a great gym but it has gone downhill and continues to get worse. Reading the clubs responses to reviews saying "oh, we care about our members and please call customer relations so we can make it right is all nonsense and not true at all. They are responding in that manner so that potential members think they address concerns or issues. They don't. If you haven't signed up, I would stay way clear of this gym and go elsewhere. Anywhere else. There are so many things wrong, they are too many to list. First of all, if you feel the need to be talked down to in a highly condescending manner, make sure to talk to the manager Phyllis. It is rare to find someone so nasty yet trying to muster up a fake smile while being nasty. It's astounding that she works for a club that pretends to care. She can't even pretend like the others do, which is all fake but they try to hide behind their smile. Phyllis does excel at being condescending so I'll give her that. She's really good at it. The responses here from the manager Brittany is smoke and mirrors. Don't fall for it. I have belonged to Lifetime for many years but the service has gotten terrible. While it is an expensive club and I agreed to it, they will charge you for every little thing. I can't wait for them to start charging you if you want to breathe while at the club. Now they are saying you can't bring your own food to the pool, so you are forced to pay their exorbitant prices for their food. Who ever heard of a pool forbidding you to bring food?? What kind of nonsense is that? Their slogan for their cafe is "if it's healthy, it's here" is not correct. They sell a LOT of unhealthy food there. Anyway not to go on much longer I'll say this: if you are looking for a club that will be condescending, plaster a fake smile on their face, pretend that they care but don't and do not address any issue that should be addressed, and are looking to pay for every little thing, including bringing food to a pool, and deal with an unhelpful staff, this is the place for you. The only reason I gave this review 2 stars and it 1 is because the equipment at the gym is nice. Like I said, this is not at all the Lifetime I signed up for years ago. This company used to be really really great. It's sad it's gone so downhill and corporate doesn't even care. Go elsewhere. Any club will be better than this one. read more

Going South fast and not in a good way. Everything and I mean everything is about wringing more $ from its members. I was told when joining last year that Chappaqua members would not be allowed to use this club-it would not be in the same tier. Well it appears to make up for the long delayed opening in Chappaqua, it is in the same tier. Westchester/Harrison club is oversold and the poor attendants in the women's locker room are responsible for every bathroom and the increased laundry from the new adult pool which is MORE MONEY PER MONTH!!!! No toilet paper, no towels on some days and the children members run around without parental supervision. Why would a parent allow their kids to smear shaving cream all over the shower stalls and LEAVE IT THERE! Come on already and discipline your kids. Thinking if this is the way LT cares about its members-how will it respond as a condo developer. No one cares here about members issues, just the member's dollars. Be prepared to shell out $$$$ for everything now! read more

I love this place ! Everyday after work I go with the kids and spend the afternoon while the kids play. Alternatively, they babysit my kids while I work out. With the membership you get two hours of childcare. Fantastic! They have an indoor and outdoor pool so when it's rains you can hangout with the kids indoors read more

Life Time - Back at it - Gyms Near Me - West Harrison, New York

Ah, Lifetime...you're killin' me. I still feel the same about the fitness instructors here...Tripp, Jeimy, and Rich (only Sunday at 8:30) for spin are great. I take pilates here with Lucyann and that's great as well, though it costs me $30/session for a group class. Locker rooms are clean in the early morning, when I go. They're not maintained through evening. Lastly, if there's a flake of snow predicted to hit, all classes cancel. I can't buy the safety of the staff reasoning...if that's the case, close the gym so everyone can go home. My money is on the fact that it's a cost saving initiative. To add insult to injury, notification of the cancelings are either way ahead of time, jumping the gun on predicting the weather, or 5 minutes before or after class when you have already hauled over there. The front desk staff and instructors are great...that's where my satisfaction with the staff stops. I had gotten not a single response to my feedback or issues with my billing/account. Upon emailing the manager of the whole facility, I received an immediate response but it was a referral to another staff member and...shocker...a week goes by and no reply. I pay over $250/month for my significant other and I, plus an incremental $240/month for my pilates. Apparently that still doesn't make me a valued customer...except when they are trying to sell me more, in which case there's no trouble finding someone to speak with you. I feel sorry for the staff here, given how it's evident that this place is completely mis-managed. The convenience of the location and one stop shop had me locked up until now...I'm starting to look elsewhere. read more

HYPE! It's all about the big new place that everybody's been talking about. The two things that were noticeably different from every other fitness club I've been to were (1) tours / membership inquiries are arranged by appointment, and (2) the people at the front desk are in suits with earpieces to communicate with their fellow coworkers. Bond, James Bond. Copy that? Affirmative. Rather than a gym or fitness club, I felt more like I was at a hotel. Perhaps the reason for that would be the salon, cafe, tennis shop, lounge / waiting area, receptionist counter, indoor & outdoor pools, pool area snack bar, jacuzzis, co-ed sauna, hall of offices and bar (yes, there is a bar). The rock climbing seems cool until you're joined by a bunch of kids. To their credit, the wide selection of cardio equipment, array of classes, strength training equipment and the functional training area are great. The indoor and outdoor pools are also an enticing attraction but I can't imagine this place being a peaceful place to relax with all of the families with their children during the summer. If you attend the classes that are included with your membership, such as yoga, spinning, etc., use the weights & cardio equipment, play basketball, squash, go swimming, frequent the cafe & salon and don't mind paying extra to attend pilates and play tennis, you'll love this place. If you need a fitness club where you can bring the whole family and stay for hours on end, Life Time Athletic is the place for you! After a tour that took about an hour, I asked myself if the $125 processing fee and $159 per month is worth 2 hours per day, 6 days per week? In conclusion, what I really don't care for is that Life Time seems to have a "you need us more than we need you" mentality. read more

What's not to love about this place. I love that they have a bunch of amenities and activities not just for adults but for kids as well. Basketball, Tennis and squash courts. They also have classes including Pilates and zumba and they have both an indoor and outdoor POOL! Big plus! The staff is fantastic and they are always willing to help you and answer any questions you may have regarding nutrition or what you should get out of a workout. Shoutouts to Laura and Donnie at the front desk, Jared, Duncan, Gianna, Lina P, Toni among others. Only thing holding me back from making it 5 stars is it is very expensive but definitely well worth it for everything they have. read more

Management very poor, for the amount of money for membership customer service is horrible. Food service at pool slow and expensive read more

We are seasonal members, and so far we have enjoyed the outdoor pool, a few classes, and the sauna and steam room. The staff has been friendly as well as helpful, both of which are important. The locker rooms and showers seem quite clean, although I have come across too much hair a couple of times -- they can't clean after every patron, but perhaps people should take a moment to pick up after themselves. Parking can be sparse, as well as enough lounge chairs under umbrella coverage. read more

It's been a few months that I've been a member at LifeTime now, and, unfortunately, I need to downgrade my previous glowing review. The club is still big and beautiful, with many many exercise options. But there are some issues that are a problem when you are paying so much and expect to get high value in return: As others have noted, the locker room often has many, many towels on the floor. This might say as much about the members who don't bother to put their towels in the bins as it does about the maintenance of the club, but either way, it's a problem that should be easy to fix. More importantly, though, some of the services are less than reliable, to say the least. I participated in an hour-long metabolic assessment (a freebie for me as a joining bonus, but the usual rate is about $100, I think). The assessment results: I should be eating about 1200 calories a day. As a 6' 2'' guy who weighs about 180 lbs and runs 20 miles a week and isn't trying to lose weight, this is ludicrously low. Fortunately for me, I know just enough about nutrition to realize that 1200 calories a day is nowhere near enough for me. Imagine, though, that I had taken the nutrition counselor seriously and tried to stick to that diet. Definitely not feasible, nor healthy. So, I think that there are some issues behind the very attractive facade. I'm not ready to give up my membership yet, but some of the shine has worn off the apple for me. read more

I enjoy the gym and all of the amenities. I cannot wait to take advantage of the outdoor pool. Very spacious which makes it easy to just focus on your workout. The yoga studio is beautiful. Before I sprained my ankle a few weeks ago I was taking I cycling classes with Lina(hope that is correct) every tues and thurs. she is phenomenal and extremely motivating. I wish the sanitation wipes were better quality..by the time I get back to my machine to wipe it down the wipes are basically dry. And the guest policy! I mean come on! You can't bring the same person back before a 60 day wait period in between?! Defiantly aggravating since I'm a college student and although I am fortunate to be a member of this gym...my friends do not have that financial luxury. I would be more inclined to come if I had a buddy. read more

I had some level of interest in joining this location. A lot of people suggested it for the swimming access over a beach or golf club for the summer. I was quickly contacted after my first email inquiry about membership. The person on the phone was very aggressive. Like a car dealer. It felt like he wasn't answering my questions and was only hyper focused on closing the deal. Came on way too strong. When I inquired about bringing guests (the rules don't really allow for them). It became clear that this location wouldn't work for my family. I nicely tried to end the conversation but they must of not actually listened because I was then contacted multiple times a day via email and phone. Each verbal conversation was equally intense on their side. Too intense. Weird rules. Overly expensive with extra costs added for more classes. It just made no sense. read more

Lifetime is definitely not cheap, but then again, neither is NYSP, Equinox, etc. However, for the money, you get A LOT. As a mother who prefers to exercise at home, it would take a lot for me to join a gym. But a gym that offers indoor and outdoor swimming, squash, tennis, basketball, rock climbing, along with state-of-the-art exercise equipment and an array of classes (like cardio kickboxing, TCX and Aqua Zumba) just might make me consider it. The deciding factor is the Kids Academy, which is so much more than a babysitting service. For an extra $90/month I can bring my son for up to two hours a day (three hours when he turns 3) and know that he'll be doing an array of activities (like computer lab, tumbling, or free play) while I exercise, enjoy a bite to eat at the cafe (or get a massage at the full-service salon!). And once he turns three, the class options expand tremendously: zumba and ballet dance, Spanish and Mandarin language classes, basketball and soccer academies ... you get the idea. For my particular circumstances, this place is a dream! read more

This place is a great facility. Huge with an abundant amount of machines to fulfill several fitness needs. I use to love coming here after a long day of work but lately there has been this woman at the desk who has been giving me a hard time coming in. I am a member and she has been rude about my visits. Not sure why, but I hope she finds God. read more

I've been a member for about 6 months, and I've thus far been happy. Yes, it's expensive. I'm not complaining though- you do get a lot for what you pay. Yes, there are kids all over the place (though not really up on the fitness floor- they're supposed to be 12 and up there). The outdoor pool does have an adults only section for seating, so there is some respite; and moreover, if you go after dinner there's usually not too many kids around (and FWIW, I've not personally encountered misbehaving children making things problematic for anyone). For classes I primarily do yoga. I had taken classes at a few different yoga studios in the area, and I have felt that the classes at Lifetime are comparable. The hot yoga is not as hot as traditional studios (which is a huge plus in my book). I've taken classes with a few different instructors, and I've been happy with all of the classes I've taken. I do wish that there were signs up for which treadmills will be used for classes, or a schedule posted right by the treadmills- that has been the most flustering part for me, as they aren't consistently held on the same treadmills. In six months there has only been one time that I've found the locker room to be a mess, and it happened to be that I got there just as swimming lessons were let out. When I came back after my workout, they were fine. I see workers cleaning up pretty much constantly. Yes, the parking lot is crowded and busy. You will find a spot. It will be okay. You might just have to go down to the far end of the building. From time to time, equipment breaks. I've never seen something go for more than a couple of days without being fixed (and of course, appropriate signs are there to let you know). Overall, the staff is incredibly nice, friendly and helpful. It seems to me that there are actually staff there who love what they do. Yes, some will try to sell you services and equipment; fair enough to know that going in. I've never had a problem when I've said that I'm not interested in something, though. If you are looking for a gym that has a lot of different options and just feels like a nice place to go, I'd definitely recommend. What would make it a 5-star review for me? Have more adult open climb- I'm a beginner, and I really don't want to go to the wall when it's full of kids who know better what they're doing than I do; and signs at least 30 minutes before classes start on the treadmills (or other equipment) designating which ones are needed, so no one has to stop their workout to move. I do overall believe that it's a great place! read more

No improvements and getting even worse, amenities are broken and probably not checked as often as they should be They have less and less group classes and the quality of those yoga instructors is really so so. Trainers always lure you to buy expensive training package. The facilities are old and not well maintained just after its first year. The classes in kids academy are ill-structured, friends' kids went over Christmas school break and caught lice. They have taken away the massage chairs for repair a month ago and those are never back. The rules and opening hours of the pool are ever-changing. The water smells like chlorine but my two girls and I got pink eye after our most visit... Beware of your personal belongings, they don't have a proper lost and found record, they don't log lost items being kept and hardly you could find and get those back. What worse is they will just get rid of those in a week. read more

Life Time - This shower hose in their family changing room has been leaking for at least three weeks... - Gyms Near Me - West Harrison, New York

We have been members before it even opened, but there is something about the place that I find really annoying. For example, I went in today to do a short workout. In my rush, I forgot my membership card. The woman at the front gave me such a hard time about it that I almost turned around and left. She acted like that has never happened before to any other member ever, and it is a tremendous inconvenience for her to find me in the computer, which she did in about 3 seconds. After she "checked" me in, she had the time to give me a little lecture on how going forward, I must have my card with me or another form of acceptable ID. Gee, thanks, Mom, and I will also remember to change my underwear while I am at it. That little negative interaction right at the door really made my time there a lot less enjoyable. I couldn't wait to finish my routine and get out. That is just one of many examples over the years that has made me hesitant to go. Another annoying element, which they finally changed, was having FOX News on all the time. The TVs are hard to avoid. While they are muted, the closed captions are on, and I find myself confronted with that drivel everywhere I turn. I complained about it, and I got the lecture that TV stations are controlled by corporate headquarters in Minnesota. I guess we know their politics, which is fine with me, but I don't want it in my face when I am not in that camp, and I just want to get a little exercise without added propaganda. Those are ways big and small to show me they can care less about whether I feel welcomed or not. And I find that annoying. read more

This gym doesn't value their members. The management is disrespectful and rude. They do not care about their members. You will be nickel-and-dimed on everything. When you reach out to management they are unresponsive and will never get back to you. Corporate Office is the same way. The facilities lures members in but you quickly realize the anti-member operation they have in place. Do yourself a favor and don't go to this gym. And the condescending reply from this gym follows below. Why don't you say what you and your Corporate Office really want to say...We don't like that you wrote a bad review but don't really care about your experience. read more

Just moved here and have tried out every gym in the area: Equinox, Crunch, Blink, Xtreme Fitness, NYSC, and LA Fitness. This is by far the nicest, biggest and cleanest one. Higher priced than most (except Equinox) but 100% worth it. There's tons of amenities and everything is available to you with a basic membership, except for tennis. Awesome indoor and outdoor pool and huge rock climbing wall. Best gym in Westchester for sure. read more

Easily the best gym in Westchester. High quality machines, helpful staff and a lot of amenities to be taken advantage of! Though the membership is on the high end of cost, it is it 100% worth it for all you get access to. read more

I like the facilities, and there are many wonderful instructors and staff who are incredibly motivating. And I accept the fact that it's expensive. HOWEVER, from day 1, I've had trouble with the corporate side of Lifetime and their sales tactics and credit card charges that I never approved. Without going into all the particulars and rehashing all the unpleasantness, I'll just STRONGLY recommend to everyone to check their credit card statements every month. You have the right to submit a dispute to your credit card company. read more

Life time Athletic club is a great fitness club. I highly recommend it. It has been one of the few things I am happy about from moving from nyc to westchester in 2018. People that work there are excellent. Facility clean. Lots of classes. Worth every penny. read more

Continuing poor performance by this location. Outdoor [pool frequently closed during the summer, coupled with $100 chair fee, eliminated any benefit of having the outdoor pool. Addition of extra flat screen monitors, gym equipment and holding training classes on the gym floor make the it increasingly unpleasant to simply work out on the machines. On any financial matter involving dues or fees, simply refuses to resolve any monetary dispute. It has not been honoring founding member agreements, which preclude fee increases. It also will do everything it can to avoid having a member place their monthly member fees on hold, even where the member personally went to the gym to do this one month in advance. read more

Super clean facility with great equipment. Amenities are wonderful as well- great hot tub and sauna. The staff is very welcoming and helpful. Busy during rush hour but thats anywhere you go. Great club. read more

I love this gym. I have been going to the for about 11 years and this is arguably in my top 3 of gyms. Very spacious. Polite staff overall. I love that they have indoor and outdoor pool and hot tub. I love the hours of 4-12am. I came from NYSC and this is a huge plus for me. The environment is a mixture between fitness freaks and novice personnel. I love how there is a kids day care, haven't really used it though. I love that there is a variety of classes and departments. When I switched to this gym from NYSC I felt reenergized to workout again. I recommend this gym to everyone. My main complaint is the guest policy. Very expensive and very silly rules about how often a person can use the gym (every 60 days). read more

Been coming here for 3 years and decided to calling it quit and cancel my membership is because it is way too expensive and I found that whenever I come it's always busy!!!! They usually have Alpha class sessions and you would have to pay extra on top of the membership! It ridiculous! I do Olympic weightlifting and when I wrote a letter to the manager and request them to add more barbell for people that do Olympic weightlifting! He wrote me back and said to go workout at other time when there's "Alpha class in session"! So rude. Bad management. Well I better off take my business somewhere else that do care about their customers. read more

Its OK, kind of impressive for a first time visitor. The cons for this gym are that in particular this location of Life Time is so expensive, another con is that sometimes I find it not so clean, especially bathrooms in lockers and in general all around the gym. Comparatively, I used to live in Chicago, Ill, LT in Vernon Hills lllinois had three levels and was a bit cleaner, also SPA was cheaper. The thing that I find so annoying is that in Chicago I paid a monthly fee of 90 US$, and here in NY 169 US$. Why is this? Life is more expensive here in NY? Well then rise it a bit not double the price. read more

What I love most about this facility it that it has everything I need in one place. I love the Barre, yoga, sauna, and ZUMBA classes. Very clean facility with great treadmills. Love the idea that its a family friendly place and very welcoming. Highly recommend for families who are looking fr year round care. No comparison to other gyms that I have belonged too. read more

When you join it seems great. Expensive but you get what you pay for right? Except soon after you realize they try to extract every possible penny they can from you. From guest fees, classes, and rising membership costs every year. I hope they start to lose members this time and they'll have to re-look at their costs. Better yet I hope a comparable competitor opens up nearby and this place will empty out quickly. read more