I'm at the gym nearly every morning before work. On weekdays, the male locker room is spotless. Full towels, full soap bottles in the shower, and no trash anywhere. I believe the man who maintains the locker room those days is named Marvin. On the weekend the lock room is a mess. Hair, spit, and used towels in the sauna and steam room. Empty soap bottles in the showers, no towels, and trash on the floors. It's like a totally different gym. ***update*** Seems Marvin is gone. The locker room is always a mess now. read more

Ongoing theft from men's locker room. Canceling my membership. Whomever it is, is getting into locked lockers....I had items stolen from me. Be wary. Terrible lockers. read more

Expecting so much from this Diamond Gym. If you have kids watch out!! They keep changing the schedule of classes on Kids Academy! Family hours for the pool is a joke. Plus they have the worst pool rules! If you think your local community pool rules are bad well here you pay a fortune so they can yell at you! You will be paying big bucks for 2 star service! Save your money and go to Gold's Gym or 24 hr Nautilus or any other smaller gym nearby that cost only a fraction of Life Time! read more

I have been a life time member for almost 3 years already... I have an open membership and I stay away from this location (close to my job) because the atmosphere their employees have is just not friendly at all and every time I been there I feel like they doing me a favor for letting me in. I wish things were different so it could be more convenient for me. read more

I would feel pretty comfortable eating pineapple off the floor here. This has to be the cleanest, fanciest gym I have EVER had the glory of setting foot in! The place is huge and extremely well designed with every amenity you could imagine. It feels more like a country club than a gym. I appreciate the variety of hard-core workout classes and the time offerings that are conducive with the working man or woman's schedule (i.e., plenty of night options). The insanity classes rock and they are the best way to whip into shape! The staff is extremely helpful and kind. Like a fool, I locked myself out of my locker and within sixty seconds a staff member came to my aid and I was on my way. The showers have ample water pressure which seems like a weird thing to comment on but it makes a big difference. I wish the steam room had the eucalyptus scent like many the other lifetime I went to has but maybe they will get that soon. All in all, much kudos to the cleaning crew here! There is not a towel out of place and everything is absolutely spotless. The equipment is state of the art with low-impact treadmills that runners like me dream of! My joints are in heaven and even though I am injured now, I have been able to use a variety of other machines that I have never even seen before like one that trains the inner and outer thighs. The gym itself is fairly quiet and peaceful. Did I mention that I am having the BEST hair day ever?! Thanks Lifetime Reston for your awesome shampoo and conditioner!! :) Also, I plan on hitting the spa for some massages soon and noticed that they are even giving a ten dollar discount for birthday months. Can't wait to try it out! read more

Worth the trek from Maryland! My main club is Rockville, but don't mind coming here thrice a week! This gym is the best of the best. Listen up, I am a budding Orthopedic Doctor with an MPH in Physical Activity and a B.S. in Kinesiology from University of Maryland. I have been to some of the nicest training facilities in the country and around the world. Reston lifetime has to be the nicest place I have been to. It truly has something for everyone. I know some have complained about the classes and the kids center so I have no comment on those since I have no interest in either, but as a gym--this place is amazing. read more

I'm a founding member which was promised all kind of things before they opened. While the facility itself is nice the rest, well it leaves much to be desired! Kids academy schedule is a joke. Bit keeps changing, canceled, teachers don't show up, etc. Kids swim lessons availability is very limited. Family swim hours another joke. But the worst of it is that you pay for all of these amenities and you have to pay extra for all kind of other training, pilate classes, yoga classes, and once the outdoor pool opened the indoor pool was closed for a family use!!! Absurd! read more

Year after year this place goes downhill. Shower heads and door handles in women's locker room often broken. Half the Family locker room shower heads seem to work. Women's locker room attendant complains about members out loud on the regular seeming to hope they hear it. Very uncomfortable situation. Kids academy is usually too overcrowded and we don't want to leave the kids with that little supervision. I've heard many parents mention that. Need to replace Sanitizing wipes more often in the gym area. Good weight area and lots of cardio equipment. Nice natural light. Good temp of indoor pool that's clean. Very good swim lessons for kids. They recently raised rates a lot and make you pay for "junior memberships" before being able to sign kids up for swim lessons. Not happy about the high price when I don't use the kids academy often at all (due to that overcrowding issue). I've seen multiple kids wet their pants and run around... I also need staff to stick to the socks ON rule for the kids and watch the older ones more closely. Strongly considering leaving once summer is over. read more

I spoke with Adrienne the manager today and she was very kind and understanding. She did a full refund and offered a couple of complimentary services at LifeSpa. I appreciate her listening and being kind to me. It definitely helped lift my down spirits up a bit. read more

Life Time - BEFORE: My beautiful, long, natural, healthy hair before LifeSpa butchered it. - Gyms Near Me - Reston, Virginia

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I try to suspend my membership many time by phone, mail, and finaly to vist the branch but I had defeculte and trouble to do it. that's the actually the worst customer service had seen, they try to daily until pay the mempership. Actually they looking to get the monthly fee from you with bad service, I recomend to regester on any other Fitness Center instead of lifetime. I am upset and not satisfied about membership service. read more

I had a massage at the lifetime spa her name was I believe Marie, she was great, worked on the muscles on my shoulder which were so painful, I wasn't able to move up or side to side. She told me I will have some pain for couple days due to deep massaging but should be ok after that, yes and yes, the pain was gone and I could at last move my arm. It was therapeutic and relaxing. Will be going back to her for another deep tissue massage. read more

Update: I've been a member for four months now. This is the best gym in the area; the next best is probably the other Life Time in Loudoun. It has top of the line equipment and plenty to go around for everybody. The staffs are super nice. This place is always super clean. The climbing wall is pretty good considering it's not a dedicated climbing gym. They constantly add new routes, which is good for an experienced climber like myself. As for my previous 1 star review, I haven't had any other encounters with that particular staff member. I'm happy. read more

DON'T GO HERE! Not worth the hassle or the money. My 3rd month at the gym I had cash(over $1,000) stolen out of my locker(which was 100% locked). The employee who was on staff that morning some how "quit" the same day and my issue was wiped under the rug. I filed a report that day but then heard nothing for weeks. They even took the theft sign DOWN!(would hate to not make members aware of the THEFT during prime new member season) After calling and having them put it back up, I was passed off to corporate. The GM Georges didn't even call or talk to me until i tracked him down after 2 weeks after the THEFT. He just sat me down and said "we don't deal with that here but your like the 4th issue in the last couple months". I guess I was just an issue to them. After a week plus of phone tag with corporate I finally tracked down the person in charge her first response was, "THE GYM IS NOT AT FAULT". No sympathy that myself or my kids Christmas money was stolen out of my locker. She was just upset that she had to take time out of her day to talk to me. They gave me 2 free months and that was it. When I went back to Reston Georges ensured me the process had changed, which I put to test. IT HAD NOT changed and I got someone to unlock my locked without checking name or personal belongings before opening. I address this with him again and he just said he would be on top of it. He made sure to remind me that valuables shouldn't be left in the locker. For my 2 free months I had to leave my wedding ring, watch, cash, credit cards, and even my new shoes in my car to make sure they were not stolen. All this on top of a Men's Locker room that NEVER has toilet paper and the showers and steam room smell funky all day. FOR OVER $100 PER MONTH I EXPECT BETTER HYGIENE AND WAY MORE CLASS. Yoga classes were great but that's where the positives stop. read more

Unfortunately their pools are dirty getting worse each time I go only for swim and sooooo many times the water is just unhealthy and disgusting ,, u can see every thing on the pool floor , hair bands , band aids ,,,, Very very rarely folks take shower just before getting inside the water, this has to be a rule do u understand ??!!! All the body sweats , sprays , junk on the skin and bottom area need to get washed out before entering the pool,, The other day one kiddo swim instructor was waking bare foot all the way in locker room then went to bathroom used the bath room while she was bare foot and went to the pool area after wards ,, plssssssss take an action ASAP for the pools ,, we are paying you lots and lots of money ,,helllooooo read more

Very bad management and rude people ... Dirty pools and a million rules ... Rude life guards .. Kind of fit people who think they are better than their very customers ... Dirty lockers and showers and blaming it on lack of staff .. And when you quit they keep charging you for their lack of service ... read more

Good gym. Great daycare. downsides, I like to swim, and pool isn't open 24 hours like the rest of the gym is. I would also like longer rock wall hours read more

Best fitness club ever. Plenty of machines. Well conditioned atmosphere. Pleasant staff.

One of the classiest gyms. There are plenty of machine to workout. Price is a little high but I love this gym!!!

Everyone knows life time is hands down the best gym around the area. Organized, clean, and updated equipment. I usually like to go at night time around 9pm and there's only like 3 people there. So basically have this huge gym to myself. Only negative thing I have to say is of course the pricing. I still think it's totally worth it. The cafe / smoothie bar is nice but also expensive. read more

I love the gym........with one (1) BIG exception. PLEASE MIGRATE AWAY FROM THOSE GD CARD LOCKERS!! LET MEMBERS USE THEIR OWN COMBINATION LOCKS. I have been a member for 2 months and I have had 12 locker issues already. I know I am not the only one because I hear members on the courtesy phone every day calling the front desk to say they cannot get into their lockers. The lockers either do not work at all or they work when you are putting your items in...then...when you finish your workout and try to retrieve your items.....the combination numbers are stuck and won't move at all requiring a call to the front desk. I have to conclude that this occurs daily with those lockers. I mean, how many complaints need to be received before somebody makes an executive decision?!?. If I had 12 problems in 2 months, you must have over 1000 complaints monthly. C'mon man!! I actually have a panic attack every time I walk into that locker room. Other than that, I love the Gym!! Mark Kern Member Number: 108749776 read more

To say you get what you pay for would be a bit of an understatement. I have no idea what the future holds for Reston, but if this gym provides a glimpse, the future is bright indeed! I have lived in and around Reston all my life, and this is the gym I have been waiting for all those years. If you can afford it, there is nothing more upscale, spacious, or convenient in this area. It is also a swimmer's paradise. My wife and I joined the one in Ashburn and to now have one in our backyard is truly a dream come true. I was also a member of the YMCA, and although I respect the need for a YMCA and what it provides the community, to compare the two is to compare flip flops to roller blades. Do yourself a favor and visit this place. You will never be content in another gym. What is membership worth? In my opinion, the prices are low. I would suggest joining to lock in today's rates. read more

I've been a Life Time member since 2016 and have used this location exclusively. Unfortunately the quality has steadily gone down hill. As many others have referenced, this gym is dirty. It's hard to provide specifics when nearly every aspect of the cleaning can be improved. The bathrooms are atrocious and frequently out of paper towels and soap, the carpet flooring on the second floor is stained and stinks, and - in four years - I've never seen an employee wipe down the non-cardio strength equipment. In addition to being dirty, the machines are also run down and not maintained. Multiple treadmills - in a single row - are out of balance and make an obnoxious noise when in use. The WiFi is frequently down and for days at a time. This is important because there is limited to no cell signal in the area due to the surrounding defense entities. Many of the trainers are rude and unapproachable. As an example, the gentleman who teaches mace training can be found staring down customers with aggressive and nasty glares rather than offering to help. Finally the gym is dead set on increasing volume. It's frequently overcrowded and the summers are even worse between the pool, which families treat as a country club, and the students who are offered short-term, discounted memberships not available to the rest of us. The way things are, this location is absolutely not worth the monthly rate. A new competitor is opening on the border of Reston and Herndon and will likely pull some members; I for one will be looking into it. read more

Filthy unsanitary pools-all of them. Babies in diapers, swimmers in burkas, sweaty people dunking themselves while life guards sleep. When you smell high chlorine in the air it means it is binding with pool contaminants. And there are plenty of them.... read more

The gym is awesome and clean. Great place for adults. However, the Kids Academy is dreadful. The place is a mad house. I stayed around for an hour a couple of times to get a feel for it, and there were kids crying all over the place. It is understandable that there is the factor of separation anxiety, but it just looks like the transition time is not handled well, therefore many kids look upset and stressed. My son loves it, but it is just a matter of time before he gets bullied and/or hurt. I can't justify leaving him there while I work out upstairs. read more

We have been a member of Lifetime since 2010. First the Loudon location and then we switched over to the Reston location. We paid the dues because of the cleanliness of the gym, ample availability of equipment and the classes. However, in the past year, the Reston location has gone down hill. The machines seem to break more often. The gym closes randomly because of power issues. The last straw was a spin class. The start time was noon. At 12:15 pm, no instructor. A group of us went to the fitness desk on the second floor and ask whether the class was cancelled (checked the schedule and app too), they confirmed the class was not cancelled and that they would send an instructor asap. 12:30 pm, still no instructor. Went back to the fitness desk and they said they would call a manager. Then informed us the manager had left. They offered to fill out a complaint form but then passed the form to us to fill because it was 'too much to write'! If you are going to charge top dollar for fitness services, please maintain your equipment, purchase a power generator, and most certainly don't ask your patrons to wait around for an instructor that never shows up and then ask them to fill out a form. Cancelled my membership that day. Better to use the money to buy my own equipment and work out in the comfort of my home. read more

The pool is very dirty and very crowded. Literally a "hairy" experience. Dirtiest hairiest adults don't exit pool for clean-out break and guards don't enforce. Worst than a YMCA read more

Best gym I've been a member of. Everything is in great condition. Everyone is always pleasant and helpful.

I love my gym! In fact, I'm just squeezing in a little time before I head on over. I love the hot vinyasa yoga classes the best - the teachers are wonderful (Diane, Larry, etc.) and the facilities make it a really enjoyable experience. The classes are a good combination of a strength and aerobic workout with stretching and relaxation. I like the treadmills too. My boys 12 and 14 enjoy playing basketball in the huge basketball area. We all like the cafe and the outdoor pool too. The smoothies are a must for me. read more

DO NOT TRUST YOUR CREDIT CARD WITH THIS COMPANY. Been a member of this gym for about 2 years - perfect location and hours! The layout is good, cardio equipment on both 1st and 2nd floors, lots of space and air to accommodate quite a bit of people Some personal trainers and group training programs are ok. Just one Person working in the shower and locker room area, weekends get chaotic the gym management needs to understand that one person is not enough for that amount of visitors! They need to get her some help, as well as for the young man doing the men's side of lockers.Lots of friendly staff members and the location kind of make up for the shortcomings, BUT GOD FORBID if you want to make any changes on your membership. I put my membership on hold, they took liberty of charging $22.90 per month ( verses $20 as I agreed to) and they claimed I signed to go full membership in 6 months again charging me $112 per month and George Hernandez( corporate manager) and nice Mareen Dorman turned into a monster debt collector in a split second and telling me there won't be any credits or any negotiation about the matter. As Mareen is the head of the whole club and she doesn't report to anyone .....but corporate office manager, I needed to leave messages for Hernandez. They don't understand nothing can buy them trust and integrity once they lose it all. I regret giving my credit card and I want everyone to be aware. read more

We've been members (going to Reston location) for about a year. it's been a good experience all around. The staff is always responsive and eager to help. I have never been there when it has been packed (equipment is always available), but the popular classes are sometimes crowded. Locker rooms have always been clean and well-stocked. My kids love the kids academy. The kid programs are top-notch and good for a variety of age groups. Kids have done swim lessons here and made tremendous progress. Kudos to the swim instructors. The café there is accommodating to special requests, service is tremendous, and the food is always great quality, fresh, and healthy. I had one experience with over-cooked fish, and the staff member apologized, and addressed it without any questions asked. Overall, it's been a great place for our family. read more

Do yourself a favor and hit the gym before a. the three-month carbfest known as hallowthankgivinukkahwanzaistmas is upon us or b. you hit your fourties and suddenly 8 burritos a week isn't a smart idea. People hate on those treadmills but as a non-runner with a non-runner mindset or physique, I tell you the only reason I run is those treads don't hurt and don't suck. Yeah machines break, but they're pretty great about repairing them on time. I've never actually had a problem on finding another cardio machine. The weight area (agree lots of pin weights but a lot of other stuff too) is a little different... you have to share. But that's pretty common. Get to Ashley Pappas in membership. She's a former volleyball athlete and knows her stuff. Try the gym out and see if you like it. (You will) Then up on the training floor, check out Katherine Lanctot. She seriously knows her stuff. Because of the past few months of her kicking my bum in shape I'm actually contemplating a triathlon.... Like a Reston Tri thing and not a giant IronMan kind of thing, but still, for this non-running, burrito-loving fanatic, that's a huge deal. read more

I can't say enough wonderful things about lifetime! The facility is gorgeous, modern, and has everything you could ever need. The one thing I have noticed consistently that has nothing at all to with the facility is the staff! Every single person I have interacted with has been nothing but lovely, from the person who checks you in at the desk, to the one cleaning up towels in the locker rooms. The price is high, but for what you get you couldn't spend $120 better. The only thing they are missing is a place to sleep so I can live here! In regards to previous posts, the steam room and sauna have worked perfectly the times I have used them, but I have yet to use the pool. I'm excited to buy a swimsuit so that I can! read more

I joined 3 months ago, extremely satisfied with the facility, the staff, the variety of classes, which are free, the skill and friendliness of the trainers. My orthopedic recommended it for a sports injury I am recovering from, I love the place and have recommended it to colleagues and friends with confidence. It's well worth the $110 monthly fee for all one gets. I also swim and the pool area is warm in winter! The club is maintained extremely clean. Outstanding facility, friendly competent staff make it a joy to be there and there are programs daily for everyone at many levels. read more

I like the overall facility and they offer a good variety of classes for free. The problem is that they are very pushy about their add-on services and are clearly just hard core sales people. I've had a couple of not-great experiences in that regard. The personal trainer was very pushy and had zero personality. My biggest complaint is with regard to the Pilates studio. I took a free demonstration and decided to sign up for the package of classes for $245. It was supposed to be 6 group classes and one private lesson. My first group class, no one else showed up. We scheduled my private lesson and it turned out that school was delayed that day so the appointment conflicted with getting my son on the bus. I called and left a message that morning as soon as I knew. For some reason, the instructor apparently didn't check her messages until much later that morning. I was told that I essentially forfeited my private lesson because I didn't cancel with 24 hours notice. That's a pretty inflexible policy for such a pricey gym. My instructor also told me that her boss told her that I had basically had my private session the previous week when no one else showed up. Somehow, that was my fault. I ended up missing a few of my sessions and was unable to reschedule them all in the time allotted because a lot of the time periods that would work for me were over-committed. So, essentially, I paid $245 for about 4 lessons. On the website, i learned that the Pilates classes apparently only cost $30 per session, so they were really ripping me off to begin with and I was too naive to realize it. I would probably cancel my membership just based on the horrible service in the Pilates studio, but we do like the pool here and summer is right around the corner! read more

Went there as a guest today. Very nice gym. Big, plenty of equip and amenities. I used to belong to Lifetime in Centreville. It is set up identically, even the same equip--- no creativity when it was built. Some of the machines are a bit antiquated as they are the same ones from when I was there 11 yrs ago. Too many pin machines vs plate loaded machines. Lockers are clean and has all adjunctive things to shower/get ready for work. Towels are too small. Not quite a hand towel but not a shower towel. Rough as sand paper too. I have grown kids so I don't need kid-care , I don't rock climb, or play basketball so is it worth the additional fee to be a member? read more

I love Lifetime. I have been a member for a year now. The gym is great- usually not crowded during the week. The equipment is rarely broken/ doesn't work. The TV's on stairmasters do work.... at least for me.... but the staff is responsive to any questions/comments you have and will assist you. It has a great lap pool + Jacuzzi, as well as steam and dry saunas. 5/5 stars- that's for a fact! read more

I joined this gym because it is really close to where I work. I got the Onyx membership for $120 per month. Pros: They offer every single type of exercise you could want or not know you want. My favs are the Yoga studio, the group classes, sauna and steam room. They have multiple Power Plates. The Cafe is great. The locker room provides everything you need, hair dryers, towels, shampoo, conditioner, lotion, razors, etc. Exercise equipment is up to date and good quality. Cons: They offer "free" classes but they are actually teasers to get you to sign up for 4-6 week paid classes. The locker rooms, bathrooms and showers could be cleaner. read more

My son signed up at Lifetime (Reston) on June 29 through the then manager, Dan Kaufmann, at the recommendation of a friend. We went in a few days later (well before the full month required for cancellation) to let them know that we could not continue the membership as the commute was too hard. At the time, their computer system was down so they could not process it but told us it would get processed. Turns out the cancellation notice never went through. We discovered the ongoing charges in October as they were autoprocessed by AMEX and I did not check. We went in to meet the new manager - Jorge. He processed the cancellation, but now Lifetime is refusing to give us a credit for having cancelled back in July and has billed us $180 for us never having used the facilities. We have left numerous messages for the new and old manager and no one returns our calls. This is not the service you would expect from a reputable place - watch out as they pressure you to join! read more

This is such a great fitness center, there's so much to do, you could never get bored. The different facilities are absolutely fantastic, even the locker rooms are amazing (always kept clean). The food in the cafe is very high quality, the salon/spa is amazing (see Christine for a perfect color job, that girl knows her stuff!!) I made great use of the yoga room, each of the instructors has their own style, but it's a great workout, and a great way to wind down. There are so many different classes offered there apart from yoga as well, self defense, dance, arobics, you name it. Their personal trainers are amazing, and they have tons of programs for kids as well. The service in general is really nice, everyone is so cheerful, and they're really helpful when it comes to figuring out flexible payment/subscription plans and family plans etc. Fantastic experience, I'd definitely recommend it! read more

The Indoor pool is not open to children 11 and under from May to Labor day. During the winter there is 2 hour time a day when kids can swim. Most infants in the outdoor pool are not in swim diapers which causes a pool closure every month. Gross. Not all the members appear to be paid members. The Fitness areas are never crowded like Sport and Health. Large and Clean gym. Late night hours. Lifetime bucks cannot be used for 90 days after joining and then have 45 day expiration once 90 day period is over. Outdoor pool is impressive with slide and plenty of seating. No alcohol sales. Lame. Has fun indoor rock climbing area. Three hot tubs and multiple saunas/steam rooms. read more