Wish I could give it a 0 star review. I recently visited Life Radiology for a wrist MRI after being referred by my doctor, and I was extremely disappointed with my experience. The wait time for my appointment exceeded 2 hours, which was frustrating enough, but the service made it even worse. Upon arrival, I was asked for my referral, which had been emailed to them 9 days prior. Instead of simply retrieving it from their system, they insisted on a physical copy. I had to take a picture of the referral and send it to the same email address I had provided earlier. Meanwhile, multiple patients who arrived after me were called ahead, leaving me ignored. When I asked Melanie, the receptionist, for an update on my status, her curt responses only added to my frustration. Instead of addressing my concerns, she made unnecessary calls to confirm appointments for the next day, completely overlooking me. The facility itself also left much to be desired. There were visible watermarks on the ceiling and maintenance issues everywhere, creating an impression of a poorly managed environment that felt more like a patient mill than a healthcare facility. I do not recommend Life Radiology based on my experience. The lack of organization and customer care is unacceptable, and I will be seeking other options for my medical needs in the future. I've also asked my doctor to stop referring patients to the facility. read more

if i could give them 0 i would.. girl at the front was rude. my appointment was at 9am so i arrived at 8:45am , just cause i always arrive a little earlier than my actual appointment. it got about 10:20am and i still hadn't been seen. however there were people who got there after me who were being seen and i even peeped that they were doing favors for their friends that were walk ins. i would not go there if it was the last place left. read more

It's hard to get ahold of them for an appointment, and they don't have voice mail to leave a message either. I had to call different days and hours to get an appointment. The staff is not very friendly. After I got there, the waiting time for them to call my name and give me a contrast for the test that I was taking was about 45 min. Then after that I had to wait 2 hrs. But they didn't tell me when making the appointment, and I had to fast for the test. They should train the personnel on patients with different conditions like diabetes. And in how to give information/ instructions to patients when procedures are in several steps. read more

The office failed to read the instructions where it stated that after the CT scan, I was to have the CD of the procedure to be given to the specialist. I had to go all the way back to the office to retrieve the CD a few days later. 11 miles away from my home read more

If I could leave less than 1 star, I would. I usually do not listen to reviews, as people tend to exaggerate. Well, not this one. This is the most incompetent office I have ever seen. They are absolutely clueless. Reviews are correct, they do not answer, and when they do, they have no idea what they are doing or saying. They then transfer you without any notification to ext 205 where a voicemail comes out, and you cannot even leave a message.. Unreal.. This place is an absolute joke. The hold music says, Dr Alonso is committed to the upmost quality and customer care, lol That is a joke. Dr obviously has no clue who is working for him, or maybe he does, and he just not care. Stay away from this place.. HORRIBLE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

The entire staff was efficient, professional and very friendly. The tech, Miguel, was able to all answer all my questions and put me at ease. The quality of care they provided throughout my appointment was excellent! read more

They are right next door to where I live and I never knew it. Called and they said come on over. Less then an hour wait for a walk-in so I guess not too bad. Front desk staff was friendly and once I got called back it was pretty quick. The big bonus is that they burned the images to a disk so I could walk out with them. Pretty sweet. So as I have been exposed to the whole gamut of medical offices these past few months I have to say his one was pretty good from a front of the office standpoint​. In Doral. Parking is available in the garage or if you are lucky on the street right in front of the practice. Need for imaging? Give Life a try. #kodiak_kuisine read more

Life Radiology - #kodiak_kuisine - Radiologists Near Me - Doral, Florida

The facility doesn't answer phones or return calls. They constantly cancel appointments for every imaginable reason. I was to have a Prostate MRI and when I inquired about any preparation before it , they said no, nothing needs to be done, that is quite wrong , there is a variety of preparation irs to be done . read more

Whenever you call the waiting time is never less than 15 minutes and after waiting all that time sometimes you get transferred to a voice mail with no other option other than to leave a message. read more

This place sucks! Never can get ahold of a live person. And no matter how long you're on hold, as soon as you get bumped up to next in line in the queue...it never fails, your call will get dropped. read more

Great experience, easy appointment making, quick service and even have me my images on a disc! read more

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Terrible service and disorganized. They lost my paperwork and gave me different pricing information that started at $350 and at the end they were saying $800 for the same procedure. Canceled my appointment the day before and will not be rescheduling over there again. read more

front desk rep sucks never answers the phone I called for an whole hour no one answered my call and it's no voicemail

I have been coming here for almost a year now and they never disappoint. I'm in the military and using Tricare here has always been an easy process. The reason for four stars and not five is that even when you have an appointment you always have to wait after you check in. I love the location and the free parking as long as they validate which is something they don't remind you. However the place is clean and the employees are friendly. The ladies at the front always call you for reminders which I don't mind and the technicians in the back are friendly and accommodating. read more

I was waiting for 2 hours for an exam that took 10 minutes and although the technician was nice and treated me with respect, the personnel outside was unfriendly and unwelcoming. read more

Life Radiology: Appointment at 8am. At 7:57am there is a a line of 8 people waiting in a line outside. HMOs dropping off seniors who can barely walk to wait in the heat In line. I recommend their admin staff let patients in half hour earlier or schedule patients for 8:30am start. Also, I'm not sure how 8 people can use 1 machine at the same time so they obviously over book. Right now it seems this is just a $ machine for the dr. Let's see what that wait is. read more

If I could give this place 0 stars and still post this, I would. There is absolutely no point in making an appointment because you will never be seen at your appointment time. We've been twice and we've waited between 1.5 hours and 2+ hours after our appointment time. The staff is atrocious as if they've failed to realize that without customers they would have no job. You call to pick up paperwork, one person confirms it's ready for pickup. You actually go to pickup and no one knows what you're talking about. It's the worst...find another place! read more

40 minutes on hold with very annoying bragging about the doctor to end up with a voice mail with no returned call!

Great service! The ultrasound tech Mayra was amazing and super sweet. The wait time was not bad at all. I highly recommend them.

STAY AWAY FROM THIS PLACE!!! They are SO UNPROFESSIONAL. After waiting one hour, my mother inquired why she had not yet been called in at which time they told my elderly mother that they were running late and she had another two hours of wait time. We then left upset and they couldn't be bothered to return her prescription to her. We had to go back when we realized we left without her prescription, at which time the "Office Manager" was argumentative and defensive.THEY HAVE NO SENSE OF CUSTOMER SERVICE and DO NOT HAVE ANY COURTESY. read more

Great price, compared to having the procedure done going through my insurance! I had to pay $900 deductible going to a place that was on my insurance, so I went to Life Radiology, and I paid $250 for the same procedure. It had a very short wait, and everyone was very nice. Highly recommend it! read more

This place is terrible. I got up at 5:00am to be there. My appt was at 8:00am. I get there at 7:45am, fill out paper work, pay co-pay all for them to tell me the machine doesn't work. Mind you this is the second appt. The first one they rescheduled because the tech wasn't going to be there. Very poor customer care. read more

I had a previous appointment here back in August 2018 for an X-Ray, which went fine other than a long wait. However, this is now my second visit here in about a month for an MRI. My first appointment was in late February where I waited over an hour before they told me the MRI machine was broken but should be fixed. I waited almost two more hours until they closed and was continually told they had people working on the machine. Everyone was nice and they asked me to reschedule. I came back again, this time in mid-March. At one hour past my appointment I asked again if the machine was broken. The nice gentleman apologized for the wait and confirmed the machine was working. At one hour and a half past my appointment, I asked again to make sure the machine was working. He said it was, so I told the clerk I have to go back to work soon and asked if I need to reschedule again. He was helpful and honest, saying they had at least one person in front of me and that it might be 45 more minutes. I went into the MRI at one hour 45 minutes past my appointment. It worked, the lady was nice again, but I won't be back in the future. Sorry, just not worth the waiting. Also, don't park in the garage it's a rip off and the posted rates are wrong. Use the park mobile spots out front. read more

I had an appointment for 9:30AM and arrived 9:15. Till now 10:51 stii waiting. Checked 10 minutes ago and they say will call me in a few minutes. They called other 2 in but not me. How they handle the appointment seriously! read more