Facts
I was greeted by Nancy with a warm smile, who (although not her fault at all) took blame for computers being down because of an update. Nonetheless, she still moved forward and gave me the paperwork by walking me through what needed to be done on the paperwork. I think this is a big deal because most people just hand it to you and you have a lot of questions or fill it out wrong. Expectations and understanding were very clear. The waiting area is stocked with coffee, water, and very comfortable seating with a beautiful view. After I filled out my paperwork it was only seconds later that I was greeted with a handshake from Michelle who welcomed me back and took great patience and methodically performed every aspect of the teeth cleaning. She was very gentle and very thorough, taking great care with each tooth. The doctor introduced himself to me before the cleaning began. He did not focus on himself, but instead asked questions about who I was and was very relatable. This is the first dental practice that I have been to that performed a thorough routine cancer screening. With a filling that I needed, he took individual pictures that were the clearest I have ever seen in a dental office, literally showing me what he sees instead of just an x-ray.
Opinion
Hopefully the facts are just that. I did not intend for them to be opinion, because I feel that these reviews are too often focused on someone's griefs or excitement and not just an unbiased review. But I do think opinion is important so all I want to say is that all my life I've had routine dental care, and this is by far the best experience I have had because of the care and the ease of the visit. Thank you Nancy, Michelle, and Dr. Herr! read more