Super nice waiting room. Very friendly and efficient clinical staff. They got my results to my Drs…read morein a few hours.

My doctor recommended an MRI due to some polyps so he referred me here. It was not cheap, even with…read moreinsurance, but at the time I was able to pay the deductible with no problem. The office is in a rather nondescript building in South Durham. I was a little bit surprised that the MRI machine is actually outside the main building in a trailer; they even lifted me up like I was on a loading dock. The staff were polite and the procedure went well, although I never got notification of my results (had to call my doctor's office and bug them).

From the initial meeting, I was impressed! Kim really took her time with me. We discovered at…read morethis ultrasound that my baby was still breech. Kim had some great at home tricks to try. She was able to answer all sorts of questions based on her 20+ years of experience in the field. They have gone above and beyond to make sure we had a great experience even offering a rescan once she turns to get a better view. They occasionally run a bit behind, but when you are in the room - you don't feel rushed and that makes it worth it. I highly recommend them! You won't be disappointed. I forgot to mention - they are the only one that does Sonostream which was amazing! I was able to share with my friends and family live who are out of state.

So wonderful! I am 30 weeks and it was such a treat to see our little man. The nurse was so kind…read moreand took her time showing me everything. She gave us so much useful information, and made sure we got over 50 pictures of our guy. She made us feel great about all our worries. So fun! Beyond pleased!! Well worth it.

I'm surprised this place doesn't have 5 stars! When I was looking for a place to get my scans, I…read morewas a little anxious coming here for some reason-- i'm so glad I still decided to come here for my scans. i won't go anywhere else. I've gotten an ultrasound and ct scan on different dates. Both times I've come here, everyone was extremely kind & quick (not in a rushed way). From the front desk to the techs, they made me feel cared for and welcomed. My ultrasound tech (who i can't remember the name of unfortunately) was very kind, well spoken, patient, professional and caring. I felt very comfortable as a female patient getting a pretty uncomfortable ultrasound. My CT scan tech named Lisa was phenomenal. A day before the scan, she called me to go over everything about the steps, my history and made me feel so ready for the scan. She took her time with me on the phone and stayed on for what seemed like 30 minutes due to questions and history I had. not once did she make me feel rushed. only cared for and i felt understood. I basically felt like I was talking to a friend. She made me feel so much more at ease. When my appointment came, Lisa made me feel confident I was in great hands. She was also well spoken, smart, professional, compassionate, empathetic, everything you would want and more from someone in the medical field. I'm so grateful for her and will definitely always remember her as one of my favorite techs! (i've had a ton!) This place is lucky to have the employees I've encountered while being here. I would highly recommend it. Thank you :)

I've been getting my mammograms here for years at the Estes Road location and have consistently…read morereceived excellent service. The front desk staff are friendly, check you in and get you seen quickly. The technicians are all experts at getting your scans done as quickly as possible, are very professional and ask if you're all right throughout the process. While it can be an uncomfortable procedure, their expertise makes the process go smoothly and it's over before you know it. Since Covid, I've appreciated being able to check-in online at home, being able to wait in car until tech is ready and getting into the procedure within minutes.

This is a convenient location with friendly staff and convenient parking. I usually get my annual…read moremammogram here because they are usually prompt and I'm done in no time. [Duck Donuts is right across the parking lot, if you need coffee or a donut afterward. :-)]

1 Star due to Billing. Received bill 2 weeks after MRI. Bill stated "YOUR INSURANCE HAS BEEN…read moreBILLED CORRECTLY AND THE REMAINING BALANCE IS YOUR RESPONSIBILITY". Total Due $3112.20. Well actually........ you did not wait for payment from insurance. I highly doubt that most insurance companies pay and settle claims in less than 2 weeks. Durham Diagnostics should seriously work on their procedures. Billing patients for money that is not owed at the minimum causes aggravation, and if patients actually pay it could cause hardship trying to get money back from Durham Diagnostics. I can only guess that it would take more than 14 days to get a refund if I had paid for this erroneous bill.

I called yesterday morning to make my appointment. I provided my insurance information over the…read morephone and got everything set up. I drove 40 minutes on my lunch break, just to be told they didn't accept my insurance. I told them I'd scheduled and given my insurance morning and no one said it wouldn't be accepted and was told I must have misunderstood. I was in tears it was so frustrating. There is no reason they couldn't have told me over the phone that my insurance wasn't accepted.

I've been to this office a couple of times over the past few weeks. I usually go to a different…read moreoffice. The staff here were very friendly, especially Emma (she did my mammogram). She explained everything to me ahead of time & was very gentle and genuinely caring. I could have easily stressed myself out over the situation, but she was there to guide and calm me along the way. I would recommend this office just from the experience I had with her & the CT scan lady (I forgot her name). When you're going through the most stressful things in life, you need people like them to calm you & make that situation seem like it's super small. There is plenty of parking & I was in and out in no time.

Stacy the technician was sweet as sugar to my husband. The…read morelow rating is due to the nearly discernible handicap access - two spaces (marked on pavement but no visible signs), and one ramp. I had to drive into both parking lots looking for each. Not handicap friendly at all.

The staff was very friendly and helpful. The facility is clean and well organized to help clients…read morespend the least amount of time waiting. Everyone was professional and gave clear explanations of the tests and what I needed to do. It took very little time to have two tests done. They are a wonderful place to use for x-rays and tests. I highly recommend them!

Overall they did a great job. Very informative and welcoming. Explained everything throughout the…read moreMRI. Could have gone with less wait time, they ask you to come in 30 mins early for 2 mins of paperwork. But some people are always late so I kinda get it.