Great customer service. 3rd time in. I've purchased a carry on and checked bag. The airlines damaged on of the wheels on my check bag and it was fixed within minutes! read more

Amazing selection, very helpful staff. You can pretty much find everything you need for packing, etc., here.

Dave was knowledgeable and very helpful in determining my luggage needs. He explained the warranty on the various items and even helped me with accessories for my luggage. I will be sending business there way in the future. I was looking for a two suiter for business and he had several items to choose from in stock. read more

I recently had an issue with a misunderstanding regarding exchange policy. I was frustrated until the owner gave me a call to say he had heard there was an issue and what could he do to make things right. A little history: My family and I have shopped at Lieber's Luggage for over 30 years receiving wonderful service with a personal touch that includes over 20 pieces of luggage and a few repairs...(The lifetime warrenty for Briggs and Riley luggage is for-real). So I was relieved and thankful for his call; and once he understood the situation, he provided an excellent solution and proceeded to spend a lot of time educating me regarding the changes and upgrades in luggage ....which insured we ended up with the best Luggage for our specific needs. You dont get that on-line. To summarize, I am not only happy to rectify a miss-communication and end-up with the correct luggage; but I am also relieved and happy to move forwards feeling very comfortable continuing a 30+ year relationship with Liebers Luggage. There are not many great Brick and Morter businesses out there still providing old-school style high levels of service; because they care... well, this is one of those survivor businesses - and we should actively be doing ourselves a favor and supporting them whenever possible. (BTW I was also impressed to see how they saw a need for a reasonably priced virtually indestructible line of luggage, so they design, tested and created their own line to fill this need... its worth a look anyways. read more

Didn't have what I wanted but helped me so much during my visit. They even did more research and called me later on in the day to tell me about the best approach to get what my boss wanted. Sweet men. Selection was very huge!!!! And prices weren't to bad read more

I called for some information on luggage repair. I explained my issue and was told initially they could do it, then was told they could not. I asked for a recommendation and they said there is a luggage repair business in town. I asked if it was Abq Luggage and Zipper Repair and was placed on a long hold. When the woman came back, she said it was the business I asked about and I told her I'd already been down there and they're closed for a month sabbatical. She didn't say anything so I said hello and then she asked if I was calling to buy luggage. Maybe I'd have a better experience if I went in person. read more

The manager was efficient and helpful when I needed an estimate for luggage repair. He went above and beyond to help me.

Great service! Nice sales staff ... no pressure shopping... great selection of suitcases & travel gear ...

I have been a long-term customer of this business. They used to have great customer service. I recently purchased a set of luggage and one of the pieces ripped after one use. I brought it in, assured that they would happily replace it. I was told that they would not replace it and furthermore, they acted like they could care less about my concerns. I can no longer recommend the store and will never shop there again. Many of their products can be found for less than half price at stores like Ross and TJ Maxx but I was a loyal customer because I like to support local businesses, however, this business no longer has anything to offer. I would not advise shopping here! read more

Dustin and the team from Lieber's Luggage are helpful, friendly and excel at customer service. Wonderful quality products that will last a long time, giving the purchaser maximum long-term value. They will show you how to pack, give you travel advice, and in general strive to ease your traveling experience. Will definitely buy more luggage from them. Support local business! read more

So, I don't typically review business outside of the food arena, however, after my stop into Lieber's yesterday I just have to. Not only was my customer experience waaaay above and beyond my expectations, his young Ladd knew his product knowledge and made all sorts of incredibly viable recommendations. I was absolutely floored to be honest, by how well he knew his wallets...unbelievable. I needed a more passport-friendly wallet to help consolidate my traveling credentials and trust me, they've got just about every option available. Do NOT waste your time at the other stores..:I.e.dillards, Macy's etc. just go to Lieber's - you won't regret it. read more

Lieber's Luggage - Perfect!! - Luggage Near Me - Albuquerque, New Mexico

This is a GREAT PLACE to find a quality bag. That said, expect to pay a lot for a quality bag. They seem to carry the highest end bags and the tasteful and skilled staff is all too willing to help find the perfect accessory items. If you're in the market for luggage that lasts a lifetime (warrantied too) then this is the only stop you need to make in Albuquerque. read more

Fast shipping and great customer service. Would highly recommend anyone looking for luggage to go here! Dustin was really great to work with and the luggage was perfect. Thank you Lieber Luggage team! read more

This was by far the best all around experience EVER IN RETAIL. It is a family owned business with knowledgable, friendly and experienced staff. Martin patiently answered all of my questions... and I had a lot of them in trying to decide on the best fit for me. EXCEPTIONAL experience. Highly recommend read more

It's International Women's Day, let's celebrate a business owned by Frank Fine, but run by his wife, Leslee Richards. Together, they make a great team and they operate one of the more unique stores around the entire metro. In this day and age, luggage stores aren't really supposed to exist; you're expected to find your bags at big box stores, at discount outlets, or cheapies online. Lieber's is a real exception. They know their product. They understand that consumers sometimes need to compromise quality for cost. I don't travel all that often, so I need a sort-of-rough-and-tumble bag at a sort-of-upscale-ish-price, and I don't want anything showy. This place has my brand new bag. And like most especially exclusive specialty shops, Lieber's also hand-picks some really terrific travel nicknacks and household accessories. This is one of those shops where I'll shop last-minute for virtually anybody over the age of 15, you know the situation, the whole Oh no I totally forgot it's so-and-so's birthday, I need a great present... Lieber's! And I'll walk out the door with an all-in-one lemon juicer / nose hair clipper / martini glass and I'll be psyched. Solid customer service, median prices, woman-run. Sounds about right. read more

Lieber's is a long-time Albuquerque resource for all travel needs. Their customer service is top-notch. They take the time to share the pros and cons of the many brands they have on display. In addition to luggage, they also carry purses, wallets and miscellaneous interesting doodads. read more

I went in seeking a backpack with wheels. I found the staff (I've forgotten the name of the young man who helped me) to be friendly and knowledgeable. I'm now using my new backpack at a conference in Denver! read more

In ABQ for just one night, my handle to my Travelpro Crew 8 broke off. Understanding the situation, Lieber's was kind enough to do a same day warranty repair to my bag. I was very grateful for this quick turn despite the large amount of repairs they do. Store has a great selection, I ended up buying some additional eagle creek travel gear they sell. I will definitely consider them first when buying any type of luggage in the future. read more

I live in Santa Fe, but Lieber's is my go-to store for luggage and travel accessories. The selection is far superior to any of the travel stores up here, the staff are knowledgeable and helpful, and I've never been disappointed in anything I bought at Lieber's. For example, when I was going on a trip to Central Asia and needed a soft-sided carry-on bag with specific size limitations, Lieber's recommended a Briggs & Riley bag. It wasn't cheap, but it's held up beautifully through four years of rough handling, so it was well worth the price. (And everything I need for a 3-week trip fits into it: One of my fellow travelers nicknamed it the Tardis!) They have everything from travel clotheslines and fold-up reading glasses to travel underwear, and the staff know their products. I highly recommend them. read more

This full-service travel goodies store is a real asset to the community. Lieber's stocks many fine luggage brands, travel clothing, and accessories for those who have everything. Recently I needed a new luggage lock, the clerk helped me pick it out and even programmed the combination (I always have problems doing that, she made it look easy). The store is located across the street to the north from Coronado Center and is very near ABQ Uptown. Try this store for great brands and excellent service. read more

It was the week before Christmas and I was desperate to find a nice laptop bag for my husband. Checked all over the mall, nada. Someone in Macy's recommended Lieber's and I'm grateful they did! I got my husband a stylish bag that was work appropriate but didn't look old school. It was also under $100 so my wallet was happy. The staff was super helpful in finding several different bags for me to compare. They also have a lot of little nick-knack gifts and travel items I want to go back and get. And the best part: they wrapped the bag for me so it looked beautiful under the tree. You can't go wrong supporting a local business and Lieber's has a great variety without the hassle of the mall. read more

I expected that a luggage place would have a wide price range and selection of items. However they did not. The staff was very friendly. I did go in looking for a specific type of roller bag and there was nothing available for me to compare to much less buy. They carry many high end items but for a frequent traveler who knows that the airline will not take care of your luggage, I'm not willing to spend a money at a higher price point than the airline is willing to reimburse for damage or lost luggage. read more

I went to this shop to buy a bag but it was the wrong size and I didn't get it. When I went back someone had purchased that bag and they told me they were out of stock in it and my trip was in two days. They were nice but how can I travel without the bag? I wound up using another bag. read more

I've had a climbing crash pad repaired at Liebers, and they charged me $40 for a job that included materials, multiple stitches, and probably about an hour of work all told. I was happy to pay it. So when I had one small, broken strap on my Osprey backpack, I thought this would be super easy, and am happy to throw some business To my surprise, these guys wanted to charge me $25 for what turned out to be about a five minute job when I finally found someone reasonable. Liebers told me the base charge for any repair was 15. When asked what the extra ten would be for, I was told it would be for extra work. So I asked what the base price covered. They said it was only to get my item in the door. I expressed to them that that price didn't really make sense to me, as my $15 should buy something, and they said it was for labor. So I asked if the extra ten was for materials ($10 of thread?). They insisted that $25 was the least they would do it for. I asked how long it would take. The seamstress, who was clearly already frustrated that I was asking for an accounting of what I was paying for (saying usually at a mechanic for ex., they tell you their base price, which is then subtracted from a total based on an hourly rate/materials, etc.), told me that if she couldn't get to it that afternoon, it would be 5-10 business days (which also didn't make any sense, the disparity between this afternoon and 5-10 business days). At this point, it seemed like they weren't interested in my business at all (which is a shame, because I've spent hundreds here over the years). I walked out and the next day I had the exact same repair done in 5 minutes by a nice guy with a luggage repair shop, right in front of me, for $10.79. 10/10 def recommend the guy in nob hill with the luggage repair shop over liebers. Thanks, this is my first yelp review. read more

Wow. I am very impressed. Recently I've started traveling a lot more for work. My faithful old Lands End rollaboard is wearing out quickly. I figured I'd look up a few reviews for "best carryon luggage" and buy my favorite from Amazon, hoping that the luggage would last ~5 years. Then I found out about Lieber's. If I'm going to spend the money to get something durable I'd much rather spend the money locally and talk to someone who can advise me better than a web site. Wow. Advise me they did. Hunter took the time to figure out what I was looking for, starting with what I said I wanted and exploring from there to find out what I really needed. That was a lot more important than it probably sounds from my terse description. Then he did the same for my wife who had come with me. We never once felt rushed despite the fact that it was almost closing time on Friday. We came away with luggage that we were are very happy with. I put it to the test immediately: the next morning I left on a week-long business trip, and thanks to the new gear, I had everything I needed with me when a thunderstorm stranded me in Dallas overnight. The gear we bought was not inexpensive. As they said in the store, "If you're looking for a deal on 5 pieces for $150, respectfully, you'll do better looking somewhere else." However, it was the *right* gear, backed by outstanding service, and I don't regret a penny of it. The next time a piece of travel gear wears out I know where I'm going. read more

BEST PASSPORT PHOTO service anywhere in New Mexico. BEST TRAVEL GEAR and helpful information for the traveler anywhere.

Went to Lieber's to specifically buy a carry on garment bag and the man who sold me this great looking bag assured me that "yes"- its a carry on bag. Well, low and behold it wasn't and as I wheeled my bag into the plane it was taken from me and put into cargo- not a big deal, right? Except why spend $177.00 on a bag that doesnt do what you are told it does. When I called Liebers to explain and to request a refund because I dont need this bag, I was told that I could have store credit. Think thats fair? I think not. It isnt that I changed my mind, its that they wanted a sale. They get my $170 no matter how you slice it. Not cool at all. read more

I took my old Hartmann locked briefcase so Lieber can open and tell me the combination. Since their minimum is $15, we agreed on the repair cost. Before I reached my office, there was a call from Lieber that they opened the briefcase on their first try thus there will not be any charges. It was very refreshing experience. read more

Lieber's has great staff! We were greeted at the door and shown immediately to what we needed. We were checked on regularly, but they never hovered. Questions were answered easily, and they even rummaged in the storage room to find exactly what we asked wanted. Highly recommend! read more

Really really good selection of high quality things. Everything I will need for my upcoming trip. The staff were really helpful and even though I didnt buy a few days ago after spending a lot of time there, they didnt make me feel bad. I am going back today having measured everything! read more

A very BAD experience! This retail store is very expensive-highest prices in Albuquerque. I bought a bag there a few years ago, on sale. It worked OK. Recently took the bag in to have a tab (not zipper) replaced as it broke off, along with two other bags not purchased there. One bag needed stitching in 2 places, each about 2" long and the third also needed a new pull tab (not zipper). Imagine my shock when the bill came to $75 plus tax. WOW! Two tabs and two stiches. $75 +... I was told it was $15 minimum per bag, they charged me $20 each for the two tabs & $35 for the stitching. When I complained about the cost they took off $5 for each pull Tab so now bill came $69.75. Wow!!! Still very steep. I complained again. To no avail. I paid the $70, told them I would not be back and the store would not receive recommendations from me.The repair person then got vulgar and told me to get the FxxK out of his store. Needless to say I will not be back nor will I recommend this establishment to any one. Check the internet. There are plenty of places to go to for luggage repair at a fair price and luggage at a good, reasonable price. read more