WHATS THE POINT OF THE POINT SYSTEM?
Let me start off by saying I NEVER come to this location, I came here a couple times before and from the start I wasn't impressed. The workers aren't attentive and this store location is difficult to get to as if you have a large car making a U-turn at the light is nearly impossible. Yes you can continue turning left and go around the back but beware of the small parking lot and bad drivers.
Back to the point system, I normally go to the oasis on Rio as they're so friendly, give great recommendations, the store is clean, and they actually explain everything to you (including the point system) I only went to the oasis off golf course because it was on the way to the gym, I know how the point system works, I type in my number, get to redeem my points Ans get money off my purchase! It's great, until today when I went to golf course oasis, I purchase two vapes and ask the male cashier if I can type in my phone number (I knew I had $10 off) he proceededs to tell me "if you use your card it's linked to your points then you can redeem them" in a snarky tone, so I proceed to purchase the vapes and AFTER the purchase goes through I am able to use my points.
After leaving the store I get in my car can check the receipt, and my bank account to see if the points when through and to my assumption they did not. The receipt shows I got $10 off but on my transaction statement it shows it did not, I proceed to get out of my car and go back in to ask the cashier why it's showing my card has a larger purchase amount than in store. AGAIN in a rude and annoyed tone he says "it'll fall off in a week"....... Are you kidding me? THATS WHY I ASKED TO TYPE IN MY PHONE NUMBER IN THE FIRST PLACE SO I COULD GET CHARGED FOR THE ACTUAL AMOUNT AND NOT HAVE TO WORRY ABOUT GETTING $10 BACK? Listen I know $10 is $10 and it's not a big deal but honestly that was bullshit. Now you're telling me I have to watch my account for a week to see if I'm getting $10 back instead of it being taken off in the first place, if he let me take 10 seconds to type in my number?
Moral of the story this place sucks, location sucks, employees suck, everything is terrible and this interaction with the worker really pissed me off. If you want to have a good experience go to the Rio location because although I know they don't give a single care in the world if they lost a customer, but I won't be returning here. read more