Had pest control services today in my home in Virginia Beach with David Shafer. He was very…read morepolite, kind and thoughtful of my animals and children and any concerns I had. He was thorough and quick also. Nice and easy. Thank you

Project Overview I rarely leave negative reviews, but after…read morespending nearly $16,000 with Universal Pest & Termite, Inc., I feel others deserve to know about my experience. I hired them to remove a serious rat problem and encapsulate my crawl space. The salesperson, Brandon, did an excellent job explaining the process and setting expectations. Unfortunately, almost none of those expectations were met once the work began. Communication Issues The project started late, and throughout the job there were multiple days when no one showed up without any communication. I repeatedly called and texted Brandon looking for updates, but getting a response was difficult. Eventually, I had to contact his supervisor just to get the project moving again. Work Quality When they finally said the work was complete, I decided to inspect the crawl space myself. I'm glad I did. I found areas where insulation had not been installed correctly and sections that had been completely missed. To their credit, they agreed the work was incomplete and came back to fix it. However, it makes me wonder if those issues would have ever been addressed if I hadn't crawled under my house myself. I also discovered ductwork that had been knocked down during the job. Despite reporting it, no one came back to repair it, so I ended up fixing it myself. Pest Control Results What has been even more disappointing is the pest control service that was supposed to follow the encapsulation. Since the project was completed, I've actually seen more rats than I ever did before, along with an increase in bugs. I eventually started treating the property myself because I wasn't seeing results. On the few occasions they claimed they came out to spray, the visits lasted only a few minutes. It takes me nearly one hour to thoroughly treat my property's perimeter, so it's difficult to understand how an effective service could be completed in such a short time. Final Verdict This entire experience has been frustrating from beginning to end. For the amount of money I invested, I expected professional communication, quality workmanship, and reliable follow-up service. Instead, I had to constantly follow up, inspect their work myself, point out incomplete items, and even make repairs on my own. I hope Universal Pest & Termite, Inc. takes this feedback seriously and improves its communication, quality control, and customer service. As for me, I cannot recommend them based on my experience.

I recently purchased a home that was neglected in too many ways to mention. The area I live in is…read morein case proximity to the water and there was a significant amount of activity from various critters. Global Green has done an amazing job curtailing the issue. In a time where the art of customer service has been lost they shine bright. There hasn't been a single question or request that hasn't been address in a timely manner. From the second you call to the punctual arrival of tech, you are treated with a high level of customer service and care.

NEWS FLASH: Yelling and screaming at your (former) customer is NEVER OK!!…read more We hired Global Green to spray our home against ants, silverfish and centipedes. Every time Karieem was in our home, he was the very model of courtesy and professionalism. We were told that the product was safe to pets and animals, and there was a three-month guarantee against re-infestation. A week or so later, we noticed that the bugs were still in our home. My wife called back to let him know. He came and sprayed again. A few weeks later, same problem - ants and silverfish. He came and sprayed yet again, telling us that our problem was due to pet food being present in the kitchen. Yesterday, we found our bathroom infested with ants. So . . . we called yet again. At first Karieem was very cordial and seemingly sympathetic, as we had known him to be thus far. He even offered a full refund (we did not ask for a refund! We just wanted the bugs gone!). In the next sentence, he said we would be getting only a half-price refund, since he had "bent the rules and came out several times". After a pause, his whole demeanor changed he yelled, "You know what? You're not getting a refund, and I can't believe you asked me!" He then went on a 15 minute rambling, screaming fit, accusing us of trying to take advantage him, and calling us "classless", "pitiful" (I have a digital recording of the last three minutes of the "conversation" to verify this.) Whatever product was used for insect control; at our house did not work for 3 weeks, let alone 3 months, and Mr. Koon was vehemently opposed to hearing about its poor quality. Guarantee be damned! If a product doesn't work, it doesn't work. It shouldn't be a personal matter, as he made it to be. When a business owner decides not to issue a refund to a customer, or decides to not continue doing business with a particular customer for whatever reason, there are more professional ways to go about severing a business relationship than screaming, ranting, and insulting. The incongruent and aggressive actions of Karieem, to me, indicate that he is a potential danger to his customers.

Pest Cobtrol Representatitve came out to spray for cockroaches inside and out in a newly renovated…read morehouse with open flooring. There were 2 rooms which he was not able to reach the baseboards so I was understandable towards that, the rest of the house had open availability for baseboards spraying. The technician walked into the house for about 5 to 10 minutes and walked into each room and sprayed a little bit in the center of the room. I had moved furniture to the center of each room so that he could spray the baseboards, when I asked him if he needed me to move anything so he could reach the baseboards he said no and sprayed each room in the center. I then reached out to the company to ask if this was normal which they said no and they would talk to the technician. They then came back after putting me on hold, and said he said my house was a mess and it was impossible to spray which is not true. So now we have to walk-through a house where the center of each floor has bug spray on it. If he wasn't going to do the job right he should not have done it at all. I will be seeking a new pest company in the future.

I have dealt with SP for 30 years and they have always provided great service while being both…read moreprofessional and friendly. Their rates are good.

I love Back Bay Pest. I've been with them several years. They always let me know in advance when…read morethey're coming and they're always on time, if a problem occurs in between my spraying they are here immediately I would highly recommend them. Matt is the best.

Had termite and borate treatment by Kenny and Steven April 28, 2026 and they did very professional…read morework. They were on time and understood what areas were needed to treat. They went in the crawl space and did sunroom treatment. Everything was looking good when they finished. Very happy it was done !

I highly recommend! I am terrified of bugs & moved into a home 2 years ago that had waterbugs & a…read morefew other weird things (ah!), but started using this company right away & 99% I never ever see any bugs anymore! (If I ever do, they are dead!) They are so patient & helpful with also arranging the appointments with my tenants. I have appreciated them so much these past 2 years!

This company has done an incredible job in the last 3 months. So far they communicated well, and…read morehave done a great job with rodent control so far! Thank you!!

Of all the things to review, Wildlife Removal Services would be the furthest from my mind. However,…read morewhen something strange happens and you call for help and that service gives you that 'been there, done that', feeling, you have to write about it, right? Well, I awoke to a frantic bird scratching in the fireplace flue and I called ZooPro Inc. (757) 333-3391. Joanna was so helpful in breaking down scenarios with procedure and prices which I appreciate very much. She notified Matt, who called when he was on his way and arrived timely with equipment in hand. He heard my little chimney friend, opened the flue and put him in a cage to be released elsewhere. So fast and a relief for both the bird and me. I paid my bill to Matt and was offered a discount should I require their services again. Thanks Matt! I recommend ZooPro Inc. to anyone who needs a critter check or removal in your home attic or fireplace flue! Bye bye blackbird and thank you ZooPro!!

I'd look elsewhere This place didn't do a good job, didn't…read moreanswer texts timely and the charged out the ass for crap work that I had to go in and fix

Beth and her team were amazing. Responded quickly with a short term and long term plan to get rid…read moreof our unwelcome visitors! Highly recommend them

Although pricey, they did come through and trap one of the visiting raccoons within 2days. There…read morewas still another raccoon at -large, and Epix left the trap out over the weekend but that other raccoon wasn't caught. Epix also quoted me costs to remove an overhanging tree and disinfect the roof. We chose to shop around and got a better quote to remove the tree for $450 less. The remaining raccoon disappeared when we had the tree removed. Since the raccoons had extensively damaged the roof, we didn't bother paying for Epix to clean and disinfect the roof... instead we just hired roofers to remove the old shingles and clear debris off the roof which they had to do before re-shingling anyway. No sense in paying Epix to get a roof disinfected, if we were needing to replace the roof anyway.

I use Perry Crawl Space and Pest Control for both my personal home and my real estate business…read morewhenever my clients need a termite and moisture inspection. Dean is extremely thorough and knowledgeable when it comes to pests, moisture issues, and rodent concerns. He and his team are efficient, professional, and always take the time to explain their findings in a way that's easy to understand. I appreciate their honesty, prompt communication, and attention to detail. I highly recommend Perry Crawl Space and Pest Control to anyone looking for reliable, trustworthy service.

Highly recommend this company. The owner has plenty of experience and is very knowledgeable , he…read morewent over and beyond my needs and expectations. This company deserves more then a 5 star rating