Amazing. After living in the Lafayette area for more than a decade and dealing with the typical…read morepoor service at the Lafayette branch, I decided to try my luck at the West Lafayette office. Oh. My. Gosh. I walked in early on a Friday morning, waited about 30 seconds to be called by the most professional BMV employee I have ever met (and I've lived in six states). She was helpful, thorough and competent as she renewed my drivers license. I will go back to this branch every single time I need to have something done. Excellent customer service.

Very COVID aware, always makes sure customers are spaced appropriately and counters/stations are…read morecleaned after each person. The line looks longer than it actually is. I went during my lunch hour and it took about 30 minutes to get from the end of the line to when someone called the number I took, which is pretty decent for the BMV during lunch rush, in my opinion. Make sure you bring everything required for whatever you're doing, that seemed to be the source of many customers' attitudes and frustration. Staff were professional.

We came for a scheduled driving exam around 9:30am on a weekday but there was very little wait time…read morefor anyone who was a walk-in taking a number. The employees are polite, efficient & friendly. The driving examiner was really pleasant & made my son feel at ease for his test (which we all know can be a bit nerve racking!). From start to finish we we there about 40-45 mins...which included the half hour drive time & all the paperwork.

Ahhh the BMV. The place everyone loves visiting…read more I had to stop in to get a new driver's license and was not looking forward to it. Despite times in the past where I've had to wait for a long time, there weren't many people here when I stopped in mid-day and was helped pretty quickly. They took my information, printed a temporary license, and I received my new one in the mail a few weeks later. If you've been putting this task off, this is your sign to go do it. Hah!

They are very picky about documents. I only wanted to get a permit but they felt weird about two…read moredocuments i had from the same company listed that were sent to my address and said they couldn't accept it. So i had to leave and search for some junk mail with my name on it. For new residents, this can be a hassle as its hard to have mail when you just moved in to a new place. And they never answer the phone. How can i get there to ask questions without a license which is what im trying to do. Frustrating.

they are so rude im not recommend this office lady Coraland she was very rude and not customer…read moreservice professional

Everybody there is so kind. My wait time was not very long and the whole process went very fast.read more

I love when coming to the BMV is fast and easy. I've been to this location a few times and have…read morebeen pleased. My son got his license from here, got a temp tag replaced, and I also registered/plated a vehicle. Each time it went very smooth. This location is easily visible and has parking out front. We are always greeted at the entrance. To get a ticket is easy. Inside appeared clean and had plenty seating. Virginia helped with getting my son's license and temp tag. She was very friendly. Daniel was the person that helped get my vehicle plated/ registered. us, and he provided excellent customer service, he was a pleasure to work with. I wanted to the black out plates and he quoted my registration for 2 years telling me that would save money as I'd only be charged $45 one time for the black out plates (usually if you have special plates you have to pay every year with registration). I was appreciative that he shared this information with me as I'm always looking for ways to save money and went with this option. The whole process took about 20 minutes. I was very pleased with this visit and the outcome.

Updating my last review to say this place has still got it going on. Yes, ladies and gents, five…read morestars for a BMV. Five stars for the staff member named Katelynn who appears to appreciate efficiency and getting down to business as much as I do. We arrived both needing to renew or licenses at lunch time and were in and out in no more than fifteen minutes. Hard to complain about that, right? If you're dreading your next BMV visit, make this your location and you won't be disappointed.

I misplaced my license and dropped by on a Saturday morning right after they opened. All the…read morestations were full, but my number was called quickly. I had my social security card with me and a picture of my license on my phone, so the process was very quick. I was in and out in 15 minutes, not the hour or so I was expecting. There are also self service kiosks in the foyer available 24-7 for registration and license renewals, MVR requests, and other simple transactions. Going to the license branch is no longer a painful experience!

Fast, friendly and very efficient! Got there early and had to wait about 10min to open…read more Once open, didn't take long at all!

I was in and out in less than 15 minutes! The staff has always been pleasant to work with and all…read moremy issues are resolved. This particular time I needed to change my address which meant i had to go in to a local office instead of completing online. They have a number ticket system in addition to booking appointments. I was number 180 and they called 177 when I walked in - so I knew it wouldn't be long. I was able to get all my transactions completed at once and very quickly. From growing up in Nevada where the DMV there is the bane of everyone's existence - this is always a welcomed surprise that it doesn't take long her in Indiana!

I HIGHLY recommend this particular branch of the BMV. Why this one, well it's because they know…read morewhat they're doing and they actually care about customer service. I originally went to the Speedway branch where they were charging me $65 for a service and I wasn't prepared for that I had figured it would just be a few dollars. I left to go get more money and ended up at this branch afterward. This branch got it right and I only owed $1! There's much to be said for customer service and a happy customer service representative. Thank you!

I wish I could leave a 0 star review so badly because they don't deserve even 1% of a star. These…read morepeople are so rude and retarded to deal with. It's like talking to your 1 year old nephew who has no clue in the world what's happening yet they think they own the place and run all over you. Stupid quality lady went on a power trip with me over a small trailer I was trying to register and title from Ohio. Because I didn't have the title from the previous owner, they wouldn't title it to me. Mind you, YOU DONT NEED A DAMN TITLE IN THE STATE OF OHIO FOR A TRAILER THAT WEIGHS LESS THAN 4000lbs. I wouldn't have believed it myself if someone told me the quality lady weighed less than 4000lbs alone. Maybe stay off the twinkies Stacy, just a thought. So how the hell am I suppose to get the original owner to sign the title over to me when you don't need onein Ohio? Riddle me that ma'am. The people were very rude and safe to say that I will never be back and I'd rather drive 2 hours away than the 10 minutes it would take me to get to this location. These people are a joke and need some serious practice learning how to talk to customers and maybe don't hire people who are constantly mad at the world because their democrat libtard leader didn't get elected in 2024. Quality my rear end.

Every time I've had to go to the BMV in Brownsburg, I have been impressed with their service. They…read morehave a good, efficient system in place to help you get in and out in hardly any time. The service is always professional. It is clean and there's plenty of seats. There is also a kiosk when you first enter if you want to use that for simpler tasks if not then take a number inside and sit till you're called.

Went into the Brownsburg branch to title and register my truck. Waited for my number to be called…read morejust to be told I had to do it at the kiosk. I asked her if she was serious and she said I am. But I'm right here and she just stared at me. When my driver license is due do I give myself the test, rate my driving, photo myself, print the license and collect the fees? Truly pathetic.