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    Liberty Utilities

    1.4 (10 reviews)
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    AmeriGas

    AmeriGas

    1.1
    (9 reviews)

    Do Not Recommend!!! absolutely horrible experience with these people for years now. had my tank…read morefilled Tuesday, no one was home so they took my connection to my house apart and left. contacted the "office" national answering service made a appointment for the back and reconnect the service . they said couldn't get back for 2 days and someone should have to be home for inspection. took the day off losing money and get a text that my appointment has been completed. no one showed up still disconnected called back multiple times to get the run around and still no answers when it will be reconnected or why the work order says it's completed. abso done with this compan. not even gonna get into them sending us late bills with up charges after never sending the original bill.

    I would give zero stars if possible. I was a new customer because my landlord used them for the…read morecottage I rent. I ordered gas on a 'will call' basis. I paid $60 ahead of time for a 'safety check.' I was told it would be done with the first delivery. I waited for the delivery and was told I had to be there for the safety check. the guy delivered the propane, but was then told by him that he doesn't do safety checks. called them. they said someone was supposed to call me as the delivery guys don't do safety checks. but, no one had called me. I scheduled a safety check for the following monday. I've waited all day for them to arrive. I called twice spoke with a lazy person, who kept promising me that the technician was in the area and he'd be there. in 15 minutes. in a half hour. he didn't arrive. I called and luckily spoke with the manager because they are short staffed. he actually texted the safety check guy and GUESS WHAT. safety check guy said he did the safety check in the morning and spoke with the owner. GUESS WHAT!? that guy, his name is Russ, lied. he never did any safety check at all. I was home all day. I think he came in the driveway and turned around but didn't get out of the car. he did speak briefly with my landlord, who was outside, but not me. I'm the name on the account. Russ has got to be a pathological liar. While the manager seems like a decent guy, that is not enough. I'm making a complaint to the Mass. AG.

    Liberty Utilities - utilities - Updated June 2026

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