I am a long time client of Hylant and its predecessor companies but I am very disappointed in them…read moreto the extent that I am considering moving my insurance business. In 2/25/24 I purchased a new car and called to have it insured. The phone message stated that the office was closed due to an out-of-office corporate event; there was NO number to call in an emergency or if you had to reach someone in their absence. Although the dealer said I was covered due to the policy on my current vehicle, what if this was a first car and I had no other insurance? Then I would have been unable to do the transaction. What if there was a catastrophe eg a fire, I had NO way to get in touch with Hylant. Then following week, when finally the office was OPEN, we complained to the person handling our account who was unapologetic and despite requesting it, we never received a call from anyone higher up regarding this inexcusable way of handing their customers. Before anyone considers doing business with Hylant, I would think long and hard. Certainly you can do better than what we experienced. In today's world, all businesses need to be reachable.

My agent, Donna Stempien, is wonderful! While having an issue booking an appointment to get my…read morewindshield replaced she was able to resolve the issue so I could get back to work and apologized that I did not receive the service I should have as a Platinum member. She reflects what true "Customer Service" should be but so often falls short of.

I've had a great experience working with Foguth Financial Group. From day one, their team has been…read moreincredibly helpful and genuinely focused on providing top-notch customer service. What really stands out is how knowledgeable everyone is, not just the advisors, but the entire support staff. They have a Client Concierge team in place, which makes a huge difference. If your advisor is in a meeting with another client, you're never left waiting or feeling stuck. There's always someone available to answer questions and provide clarity. I also really appreciate that they're an independent financial services company. There's no pressure to purchase products or services just to meet quotas. Every meeting feels personalized, and their recommendations are clearly tailored to your specific goals and situation. You can tell they truly have your best interests in mind. Great service, great people, and a team that genuinely cares!

They called me to set up an interview and a couple hours later I received an email saying they were…read morecanceling the interview. I do not appreciate being jerked around like that and would not recommend working with them.

On Friday Feb.20th, at 5:30 p.m. I received a call from Molly, who patiently listened to an 'old…read morelady's' questions regarding car insurance. She was methodical with me in comparing my current insurance with what Miles Tharp Allstate could offer. I'd like to say to Mr. Tharp and anyone looking for a wonderful rep., Molly is a GEM!!! Her smile came through the phone! Honest. :-) Check their agency out next time you need to compare. Sharon M Grand Rapids MI.

This agent never called after taking over my account from Bruce Lamb. Mysteriously I got a letter,…read morenever a call, that my payment didn't go through and was assessed a late fee. I closed all my policies due to the poor service. Bruce was a great agent, this agent apparently just sits back and collects money. No problem with Allstate itself, just the poor service from this agency.

Patty Dawson is the best financial advisor. She had attention to each detail of my portfolio,…read moregreat advice with easy to understand explanations. Whether you have $5000 or $5 million, she gives her time and experience to your financial and personal goals. Very impressive.

I have been with this agency since moving to the area 12 years ago, when they were first on the…read morecorner of Ashley and Miller. The office staff (Erin, Jessie and Ben are who I usually talk to) are great. They make things easy to understand and they never act like I am bothering them, though it may be the third time in a week I call with what I think is a stupid question. If you like State Farm, I would highly recommend this agent.

The office is very responsive. I was able to call and get a new car added to my plan (+…read moredocumentation sent to me) inside of 15 minutes.

Jeff has been our financial advisor for years. He is honest and very upfront about everything. We…read morehighly recommend Jeff to anyone looking to make your retirement and investment choices a little easier.

Schwab purchased the financial company I originally worked signed with last year. Zero…read morecommunications with an advisor. Mediocre performance compared to federal TSP. Fees higher than other advisors.

I've gone the route through traditional stock brokers and then a financial adviser. Unnecessary…read moretrades, erratic moves, and fees that seemed to compromise my investments - I didn't feel like this was the way to maximize my long-term return. Then I tried the Ann Arbor Schwab office. Even though I don't give them much trade action, they treat me like a special customer and give me good advice without any pressure. Convenient parking and quick processing complete the picture. I'm finally happy with my investment picture.

Patrick, Carlos and their staff are the best! They are very laid back but knowledgeable. I haven't…read morehad to make a claim but I've heard they really take care of the clients. The staff sends me proof of insurance immediately when I need it. If you want a great insurance agent work with one of them. They work with small businesses as well.