Kleinschmitt doesn't exist, and it's not clear that their successor has an office in Ann Arbor…read more Weird. The business was acquired by Gallagher in 2023 and we just found out today - we can't find any notice that the name and owners had changed!! We had good experience with Kleinshmitt over the years, hopefully Gallagher will be ok. Gallaghe

Everything! Everyone is kind but nothing is ever communicated to all the others. DM me if you would…read morelike further information.

Stopped in here twice this week. Nice clean office but it depends who you get as to quality of…read moreservice. Today a blonde lady was helpful with a good demeanor. However, the last time another lady was curt. Forget about the elderly gentleman at the first station who wasn't busy both times I was there, but did not greet or offer any assistance when he was doing NOTHING (waiting to retire?). What are they thinking putting him by the entrance?

I used to be a member, but that was over 15 years ago. I came here to get international driving…read morepermit as AAA is the only group that issues them in the US. I walked in, waited 3 minutes and was called to a desk. Gave them my paper work and said, I'm here for the IDP. I also informed the agent that I needed to get a photo taken. The whole process took about 20 minutes, I thought they were going to mail the IDP to me, but I walked out with it. It's nothing fancy, just a booklet (yeah paper) with some information, stamps and your photo glued to it. While the agent was very nice in helping, didn't like how they tried to upsell me in getting a membership there. I mean, I get it, it's part of their job and they have to do it, but I just came for IDP, don't need the pre-sale information. In all, $20 for IDP, $12 for the photo - with taxes, etc. $32.72. Plenty of parking, inside looked nice.

The office is very responsive. I was able to call and get a new car added to my plan (+…read moredocumentation sent to me) inside of 15 minutes.

I have been with this agency since moving to the area 12 years ago, when they were first on the…read morecorner of Ashley and Miller. The office staff (Erin, Jessie and Ben are who I usually talk to) are great. They make things easy to understand and they never act like I am bothering them, though it may be the third time in a week I call with what I think is a stupid question. If you like State Farm, I would highly recommend this agent.

Dana has been my agent for many, many years. The customer service received from this office is the…read morevery best, no matter the circumstance.

Dana is great. Always a big smile on her face & one of the most pleasant people I have ever met in…read moremy life. She will try extremely hard to make things right. I was with Dana for many many years & unfortunately my vehicle I have now is comercial. Soon as I get another vehicle or a motor cycle I am right back with her.

Joni was very dis missive and unhelpful to the point of being rude, I've been a client since 2015…read moreand they never called to tell me I'm paying too much for my insurance. Then when i asked for a reimbursement she kind of laughed and said they dont do that. Very poor customer service. would not recoomend doing business with a small business that doesnt look out for their clientele.

Had a wonderful experience with this insurance agency and Joni Gallo. She spent a lot of time…read moreexplaining the various options for my car and home insurance. She's knowledgeable and patient. I loved that I could work with her in person to make sure I understood my options. I would highly recommend Joni Gallo.

Quite literally, there's no one better. I've been with Tom for over 5 years and any issue/question…read morethat I have ever had has been addressed above and beyond with the upmost professionalism, courtesy and transparency. And that's all you can ever ask for.

I've been a customer with Tom Pelham State Farm for over ten years -- in that time the team has…read morebeen so excellent in providing prompt service, as well as finding discounts for me to keep my insurance as value packed and cost effective as possible. Recently I had the opportunity to work with Xochitl and Zach from the office, and both of them provided me with great information as well as a quick turnaround on documents that I needed for a new vehicle pickup. I appreciate both of their efforts and the team at Tom Pelham is part of what's kept me a State Farm customer for all of these years!

I got them think it was13 months ago or 7 not sure which. At first was great my agent called me…read moreback within minutes. Than i went 31 days wo insurance and they found me another company to use i called to take a vechicle off and it kept telling me i owed different. So i also had question so i called my agent for 6 hrs and never heard from her for over 30 hrs. Finally told the company they had me insured through to cancel. Oh the headache of trying to do that and the hoops they tried to make me jump through. The customer service person i talked to the 35 or so made the mistake of telling me they got my email. Than tried to backpeddle and say they didnt luckily all my calls are recorded to. Finally almost 2 days later got policy cancelled on cars no longer owned .

Great job finding a quote and faxing everything over to secretary of state! I dealt with Rob and I…read moream so pleased with his professionalism and honesty!

In spite of never having a claim with either house or auto, and having no tickets, my rates…read morecontinue to rise. And now, when you try to call Cliff Hart - your calls go to a call center overseas. I can't wait to drop Allstate and switch to a much better agency with personal touch and attention to detail.

Talked to 2 different agents to simply get an insurance quote on my truck. Communication was…read moreterrible! phone calls & even e-mails were not returned. When I sent a copy of my current insurance communication came to a screeching halt. Michigan Law requests $250-$500k Bodily Injury Liability, this agency quoted me $50k to $100k to try and cut corners and remain competitive . My search continues for a competent Auto Insurance Agency yours should as well.

Pete has proven to be an exceptional partner in providing proactive support and advice in an easily…read moredigestible manner throughout the years. He is quick to respond to our questions and always is on top of everything within the insurance realm. If he doesn't know he always finds out the information requested and has gone above and beyond for us in many ways throughout the past 6+ years working with him. He has also been a great source when we have been in need of connections for services such as windshield replacements or things related to insurance claims and has proven to be well connected to top notch groups that have provided the same level of service as Pete! We highly recommend Pete Staton & Concept Insurance and feel confident you'll be thankful you contacted him when evaluating home and or auto insurance!

Concept Insurance is an outstanding agency that always has your back. We have been clients for 10…read moreyears and they have always been our biggest advocates and gone the extra mile for us, whether helping us with claims or helping us find the best coverage options. Everyone at Concept is very professional and supportive, we've never had any issues communicating with them. We plan to be their clients long-term and always highly recommend them to all our friends and family.