We used Liberty for several years, and were always satisfied. Unfortunately, that changed last year. The person who prepped our return missed clicking a single checkbox, which led to an important form not being filed. This created problems not only with our return, but with the stimulus payments later in the year. The owner was able to quickly assess what went wrong, which was great. Everything that followed was less great. Due to the pandemic, we were unable to get anyone on the phone at the IRS to help answer a simple question to help us determine how to handle the issue. The owner was resistant to contacting the IRS for us to get the question answered (for a month) until I brought up the fact that dealing with mistakes on the returns is an advertised service and we were only having issues because his employee screwed up. After that email I had an answer in an hour and a half. I was disappointed, because the owner is generally a nice guy, and I shouldn't have had to throw the service guarantee in his face to get the help I needed. We've switched to using a tax service that has dedicated staff rather than new people every tax season, so we have well educated and experienced people to work with rather than someone who got a crash course in taxes two months ago. These businesses serve a purpose, there's simply a lot of room for error if you don't have a simple return, and having experienced staff is better for that. read more