Horrible service. Paid 2000 for many years and then had a claim (water damage) And they denied it OVERPRICED DON'T GO WITH THEM. read more

After taking my parents money for 25 years with NO CLAIMS, we had a major sewer line backup in our kitchen. Liberty Mutual was a complete nightmare on this claim. What was quoted as a 6-8 week project, eventually turned into 5 MONTHS! No consistent follow up on "how things were going" from our adjuster John Reese, and great lip service from the DM Cory Hoverson and the "Presidental Service Team". Also, in the process of the claim, a hole was left in the kitchen wall and a baby rattlesnake was able to come into the house. Very disappointed by this company, and by how this claim was handled...poorly. And when our policy came up for renewal, a huge increase in the price. Funny as we had the policy for a number of years with NO INCREASE. As soon as this claim was settled, we dropped LIMU and went with USAA. USAA came through with the same coverage at way less than what LIMU's ORIGINAL price was without the increase. Beware of LIMU...you will be sorry. read more

Liberty Mutual - Baby Rattlesnake on a glue trap! Yikes! - Home & Rental Insurance Near Me - Tucson, Arizona

Have roof issues. I called 3 contractors who said it needed to be replaced. I called the LM adjustor who said it could be repaired and contractors always want to replace the roof. He gave me the name of another contractor whom I called for an inspection but the adjuster never called him back. I will never use LM for any insurances. If they don't honor the contract I'm surely not going to make another one with them. I have filed a complaint with the dept of insurance a week ago but only was told they have received the complaint. Not getting a warm and fussy with the state either. Be ware of LM! read more

This insurance is a horrible company. They have a company that hides behind there name it's certainly auto insurance. Certainly car insurance is company that you can not ever talk to unless you go through an email so any problems your fighting to have them solved. This insurance company will remove payment out of your account and then push them back and wait over 3 months to contact you and expect you to pay in one lump sum. They request you to pay all back and if you don't they will cancel you in a matter of days. This is the way they treat their customers. Certainly hide behind liberty mutuals name and if your wanting to do business with these companies you should tread lightly and make sure they are a good fit for you before taking a chance on either of these company's check out the bad reviews. I give them a zero star rating. read more

I would rate Liberty as thieves, I called in April 2023 to cancel a policy that doubled in price after the first month and they chose not to cancel the policy until May 2023. Then sent me an email stating that I had to pay the policy in full regardless. read more

Liberty Mutual is a crooked company, commits fraud on customers!!!! Signed a 1 year insurance contract for $1373 for one year of full coverage insurance. 3 months into contracted insurance coverage they raised my monthly payments by $30 a month, once I noticed I looked up contract, and it has changed on their website, to $1479 for one year, all with my signature on the new contract that I never agreed to nor signed!!!!!!! They are a rip off and commit fraud on all thier customers, when contacting Liberty Mutual they stated that because of inflation thier rates have changed, NOTE... IT IS ILLEGAL TO CHANGE OR ALTER A SIGNED AND BINDING CONTACT!!!!!!! read more

Wanted to get a quote to see if I wanted to change companies. The agent I talked to was rude when I said I was not ready to buy yet. He actually insulted me. read more

Well well reading others people's reviews weren't good so a liberty mutual client backed into me November 19, 2018 I filed a claim to avail ice tried several times to the insurance agent I guess the office is in Phoenix called no answer finally the agent contacted me back said I was also at fault bs , so I went to get an estimate sent it to the agent again no reply not surprised finally contacted me back surprise you vehicles value exceeds the amount of repairs, an adjuster will be contacting you it's been a week no one has contacted me the agents name is evelyn Barton I've even tried contacting her supervisor but no one will contact me back what scammers I'll be contacting my lawyers! read more

This is a review of Liberty Mutual Insurance Company in general...not necessarily this particular office. Although, no matter which LM office you start with, you pretty much just end up getting pushed to a call center if you ever actually need to use your policy for anything. We've been with Liberty Mutual for almost 10 years and have never had an at-fault claim until 2018 when my teenage son rear-ended a vehicle. Liberty Mutual paid out $8,000 for his used car, which was deemed "totaled". A year and a half after the accident (in February of 2020) we received a notice that Liberty Mutual was dropping us from coverage. They cited a comprehensive glass (windshield) claim in 2018, a tow/labor claim (we had one of our vehicles towed 5 miles after a brake line burst) and the my son's at-fault accident as reasons for their decision. I should mention that the claims department was not easy to work with when my son had his accident...they were very difficult to contact and did not return calls. I ended up writing a detailed timeline of the attempts I made to try to contact my claims rep and sending it to my local agent who contacted her supervisor and eventually got us transferred to a higher level claims representative. The process took much longer than it should have...about 6 weeks. I did a lot of shopping around for new insurance companies at that point, but because we had a personal relationship with our agent here in Tucson (and because most quotes I received were slightly higher than what we were paying to Liberty Mutual) we decided to stay put. If I had known that we were going to be completely dropped from coverage, I would have gone ahead and switched at that point. I expected that once the accident hit our policy our rates would increase, but it never dawned on me that we might actually be dropped from coverage! We've been with Liberty Mutual for 10 years. We had our home, four vehicles, one off-road vehicle, two trailers, four family members and an umbrella policy through Liberty. As I said, we loved our local agent and stayed because of him, but in the end, his hands were tied. He told me this week that ours is not the only policy that has been non-renewed. Liberty Mutual has been doing this to lots of clients. Today is February 6, 2020 and we are switching everything over to USAA. Our rates have more than doubled (not because of USAA, that's just what happened when we added a second teenage driver and have the at-fault accident on our record. My recommendation would be to shop around before buying a policy with Liberty Mutual. Read reviews and Google companies' ratings before making a decision. When you actually NEED your insurance you'll be glad you went with a reputable/highly rated company. In our case, USING our insurance came back to bite us. We did not abuse our policy...we just used it...and Liberty Mutual cancelled our policy because of it. read more

Liberty Mutual - Home & Rental Insurance Near Me - Tucson, Arizona

Liberty Mutual Auto & Home Insurance company is terrible!!! Or maybe they just train their staff to do these obnoxious things on purpose. Anything to make a buck, or several hundred bucks. I had a car & home insurance policy with Liberty. On the policy it stated "free windshield replacement". My windshield was cracked by a flying rock, so I had to get it replaced. They covered the $1200 charge, but when my policy renewed they had raised my rate by $1200 to cover their cost. That was pretty crummy of them, and probably illegal. So, I decided that I would change to a new company. I even told them I would be changing companies when I called to complain. I waited until I had proof of coverage by the other company, then called Liberty to cancel my policy. The employee found my account based on the phone number which showed up on his caller ID within seconds. I told him I wanted to cancel the policies. I started to tell him that there might be a credit on one of the accounts, but he immediately disconnected the call. I called back several times. Several times the phone rang & rang, then I could hear a click as it was disconnected. Apparently he had made a note on my account, so none of the employees would pick up the phone & hear me try to cancel the policy again. Finally I got another employee who answered. He found my account right away, and then said "oh, my computer isn't working right now". Duh, LIE. Meanwhile I got a collection notice from an agency - seems that Liberty Mutual was not going to let this die. Any other car or home insurance I have ever had will simply cancel the policy if a person doesn't pay their bill. Liberty decided to keep the policy in force for months! When I finally was able to get another agent to answer the phone several months later he told me that he couldn't go back in time to cancel the policy, that the cancellation date would be the date of my current phone call and I would owe the $$$$. What kind of scummy, cheating company treats people that way???? read more

When I signed up for my home owners' insurance policy, the agent assured me that it covered "pretty much anything." Apparently, it does not. The adjustor was rude when I talked to her on the phone, came to my house a week later, spent less than five minutes, and then explained that Liberty Mutual doesn't cover our pipes leaking. I am very disappointed, especially because the repairman fully expected it to be covered. This is my only experience with liberty mutual. The employee was rude in both of my interactions with her. And they have collected a good deal of money for absolutely no work. I'm going to try UAA. read more