If I could rate them a zero I would. I had the unfortunate pleasure to deal with Ian Prastien. He teaches defense driving classes at the local libraries in Rockland County NY. This man is beyond rude and arrogant. You would think for someone in sales he would have some type of customer service skills. My aupair arrived at his class half an hour late and he was so rude to her and kicked her out of the class, embarrassed her in front of all the attendants. She came home so upset that she was crying. Mind you she has only been here for a few months and English is not her first language. When I called Ian to rectify the issue he was extremely rude and demonsterous. Clearly lacking in the manners category. He was no help! His response to her getting her $23 back was 'if he comes across the check he will rip it up' rather than 'I will look for the check and destroy it'. Clearly he needs the $23 if he will not make a conscious effort to destroy the check and would not give me a definite answer just to be jerk. Liberty Mutual is a reputable company, unfortunately people like Ian are giving the New City, NY office a terrible name. I would never do business nor refer anyone to that office. This man has no customer service skills and clearly is unhappy with his own life to treat people in a demeaning manner. Good luck to you Mr. Prastien. read more