I rarely write reviews, and in fact, this is the first negative review I have written in over 15…read moreyears. I waited a few months before posting because I was so frustrated and disappointed by this experience that I wanted time to assess the full extent of the damage and loss before sharing my thoughts.
I have moved at least eight times in my life, including a major move from Texas to Massachusetts, and I have never experienced anything close to what happened with this company.
When we sold our home sooner than expected, we hired this company to handle our move, store our belongings, and then deliver everything to our new home. We trusted them with nearly everything we owned. That trust was misplaced.
I understand that during any move, a few items may get damaged. That's unfortunate but realistic. What is not realistic is arriving at your new home and discovering that approximately 30% of your belongings are damaged, broken, missing, or unusable.
Among the damaged items were dishes, glasses, vases, lamps, mirrors, pictures, Christmas trees, furniture, and even our lawn mower, which was nearly new, worth approximately $5,000, and had been used just before we sold our home. Our expensive olive trees arrived broken at the base and were beyond saving. Many boxes were crushed from what appeared to be improper storage and stacking practices.
What was perhaps even more frustrating was the complete lack of care shown during delivery. Despite being present and directing movers where items belonged, we continued finding boxes marked "Kitchen" upstairs in unrelated rooms. One member of the crew worked incredibly hard and genuinely seemed to care about doing a good job. Unfortunately, the same could not be said for everyone on the team. The remaining movers appeared far more interested in finishing quickly than ensuring our belongings were handled properly, placed correctly, or reassembled appropriately.
Furniture was assembled without consulting us about placement. One bed was put together while three mattresses were simply piled on top of it. Numerous items remained wrapped and unfinished. Moving blankets were left behind. We were handed a box filled with miscellaneous parts that were not labeled, and to this day we still do not know what many of those pieces belong to.
The missing items are almost as upsetting as the damaged ones. We are still discovering things that never made it back to us, including batteries for lawn equipment, components for our lawn mower, tanks for our Swiffer systems, the power cord for our $1,800 exercise bike, and countless other items accumulated over years of hard work.
Perhaps the most heartbreaking part is the level of disregard shown for belongings that represented years of effort, sacrifice, and memories. My husband and I worked very hard for the things we own. Watching them arrive damaged, destroyed, or missing was incredibly upsetting.
Ironically, we tipped the movers because at the time we had not yet uncovered the true extent of the damage. As we unpacked over the following 7 weeks, the reality became clearer and more devastating.
We paid approximately $8,000 for moving and storage services. The damage and losses we experienced far exceed that amount. The financial impact has been significant, but the frustration and disappointment have been even greater.
Hiring this company was one of the worst decisions we have ever made. If you are considering using them to move and store your belongings, I strongly encourage you to look elsewhere. I would never trust this company with my possessions again.
