Leaving liberty after 30+ years I have been a Liberty Bank client for over 30 years. They closed the branch in Essex siting they stated it was because they had other branches in Deep River and Old Saybrook. Yet they just added another ATM in Old Saybrook. My responses to Corporate have gone unanswered. I believe they have become so large that they have forgotten about who their clients who provided the financial wealth to allow them to grow. I recently opened an account at a competing bank in Essex and will ultimate transfer all funds to them. Good bye Liberty! read more

Received a voicemail from Jill Honeycomb, the Narcissist! Apparently even though I've been a depositor for decades, she outright refused to open my HALF MILLION dollar annuity!! Must be nice to refuse money from customers anytime you feel the whim!! read more

I have own my business over 23 years and in that period of time I have been in a few banks big ones and small ones but at the end of the day is always the same thing till one day a friend of mine mentioned Liberty Bank downtown New Haven , well after a horrible experience at citizens bank I was willing to try anything so I move my 3 business and personal account into Liberty Bank in New Haven at 153 college street and suddenly was like a new beginning for me and my business , is really hard for my to explain the level of personalize attention that I get at this Bank HERE I AM NOIT A NUMBER I am a costumer I am a person and the level of costumer service that I get here is unheard for this industry of course it will not be fair not to mention Anthony Echevarria , Marino Civitillo, Michael and Damaris the manager it make me feel that their ONLY JOB is to make my life SUPER EASY. I MUST SAY THAT IN 23 YEARS I NEVER GOT THIS ELEVATED level of costumer service ANYWHERE I am super happy to be on this bank and I will be here till I retired . THANKS TO THE WHOLE CREW FOR SUCH AN AMAZING JOB KEEP ON THE GOOD WORK....!!! read more

waste of time & took a hit in credit report for nothing. they are horrible to deal with & dont use any logic or information they pull when making decisions. read more

I'm leaving Liberty Bank after 20+ years. I have direct deposits to Liberty and they are never available when they should be! If I get paid on a certain date, the money should be available at midnight on that day. Not at Liberty! It's now 6am on payday and my money is still NOT available. Sometimes it's not available until 9am! What a sham....they keep your money pending as long as possible, so WRONG. My friend has Achieve Credit Union and her paycheck is available 2 days early! I have asked multiple times why they do this and I get run around answers. Goodbye Liberty! read more

When Liberty went through the transition of their online program, something happened with one of my credit card bills and the payment did not process through. I received an alert, had to update their payment address and then they paid it via check which arrived after the due date. I connected with Kaleigh via the online message center and she addressed things right away for me. I uploaded a copy of the statement showing the late fee over the weekend and on Monday AM she responded and stated that fee had been deposited into my account. I appreciate their efforts and support. read more

Worse Bank IN CT, so disgusted with them and their lies. Go anywhere else!!! I cannot believe they are allowed to operate with the lack of service. They get a "new system", horrible, taking weeks for the online bill pay to pay Comcast, seriously, before 2 days and now I have late fees, seriously DO NOT USE THEM!!!! Your money would be better under your mattress!!! read more

Since changing to a "new improved website" their electronic bill pay doesn't work. And no response to email. I chose a local bank hoping for better customer service, but this was not a good choice. read more

Do not use this Bank. They want to get rich off of fees. I was sick in the Hospital and own and Business which the bank account is with them plus my personal account. They want to charge NsF fees to a debt card which is ridiculous. Go elsewhere for your banking as this bank is a joke!!!! read more

Liberty Bank contacted ME (again they contacted ME) that there might be some fraudulent charges on our debit card. We checked and there were totaling about $160. One was for a raffle for cookware another from a gym membership and another for a VPN account. The next day we went to the bank and cancelled the card and got a replacement. They bank could not do anything with the transactions at the time because they were "Pending" We left the next day for vacation and returned a week later and went to the bank to fill out the fraudulent claim paperwork. Approximately 10 days later we received letters saying they were valid transactions. We then called Liberty and they said they would send us the docs involved in them calling valid transactions. Never got them. Called again and basically told them "why would come to bank the next day, cancel my card, get a new one, then the same day we get back from vacation go to the bank to fill out paperwork. For my health? So Liberty Bank is relying on some fraudulent data they got instead of an life long customer. Unfortunately Liberty is the only bank in my town and if there was one called Joe's Bank or Not safe Bank I would pull my accounts in a minute. All the good this bank fid for me over the past 50 years went away when they believe some fraudulent person and not a life long customer. Stay Away if you want to keep your money safe. read more

Been a Liberty Bank customer for decades. Also a TD Bank customer. Decided to move some money from TD Bank to Liberty Bank, so I had TD Bank wire over a significant deposit to Liberty. Liberty had the nerve to charge a $10 fee for the incoming deposit. Went to the branch I've used for decades. They said they can't reverse fees, but to call the Liberty line. The first Liberty line representative said she'd get back to me on reversing the fee within a couple of days. Weeks later, she never called back. The representative I spoke with today said that fees are in the updated disclosure documents and he will not reverse it. If Liberty Bank is so eager to charge fees that they are now charging for deposits, I will certainly take my deposits and my banking to TD Bank. Liberty Bank is not what it was years ago. I'd advise you to consider the fees very carefully before you choose to bank with Liberty Bank. read more

I've been with this bank for 10 years with no issues other than the occasional overdraft fee due to some charge I may have forgotten about at the time. However, two weeks ago I tried to deposit a check I received from my aunt and three days later my mobile and online banking accounts were locked. I called in and was told they were going to look into it and get back to me in 3 business days. During this time my aunt had taken out the money and given me the money in cash to deposit. I never tried to resubmit the check after that but still couldn't access my account. A week passed with no return call and I received a letter saying they couldn't accept the check and were deducting a $15 fee. I call back and am told to wait again. I receive a call 20 minutes later telling me my account is pending closing because it looks like I tried to deposit a fake check so I can either go to a local branch or wait to receive the official paperwork. I packed up my newborn and went down to the bank where the lady working at the time was very helpful and assisted me in pleading my case, however, despite her trying to fight it for 20 minutes, she informed me that the call had already been made to close my account and that all she could do was destroy my debit card and withdraw all my money. 10 years, since I was 16 with no incidents and this is what I get in return. The craziest part is that my mother also received a check from the same aunt and deposited it the same day only for it to bounce and her to have to deposit the cash she gave her yet no action has been taken against her account. I wouldn't suggest using this bank as they are unpredictable and unreliable even though they may seem beneficial and secure upfront. read more

Go to this bank if you like high fees and poor customer service. They also don't know how to spell "receivable" on their statements. I have closed my account with them. read more

The BEST bank in the United States .. they are honest .. they are friendly .. they are local and most importantly they are not scam artists like 95% of banks nowadays .. hardly any fees and they even refund other banks atm fees!! AND they promised me $100 if i opened a checking account ... with direct deposit and they really gave it to me .. I HIGHLY RECOMMEND Liberty Bank . read more

Poor customer service ... Call the 800 # and it took 20 minutes on hold?! And this during normal banking hours. Saving interest rates are always below other banks. No more $ invested in this institution. Why would anyone want to have a relationship with this bank? read more

I changed over from a credit union that I had been with for 25 years to Liberty only because I wanted a change and Liberty offered no fee banking and being on the go all the time, that worked for me. Their customer service has gotten better, but when I go and charge something on credit, it should automatically go into pending and when it doesn't, my checking will go into the negative and then I get the famous $33.00 fee which they love to use whenever they can. I just do not feel that "personal satisfaction" like I did at the credit union. I'll be changing over soon. read more

Always had great service with this bank. They have a checking account which refunds ATM fees so you don't need to be worried about the fact that they only have ATMs in their CT area. read more