This is a response to Ashley's post.
Ashley was not a party to the purchase transaction and we never met her. It is unfortunate that Yelp allows anyone to post reviews who have little or no knowledge of what they are talking about. Ashleys mother was a buyer in a purchase agreement who backed out of the transaction 2 days before closing the escrow. We were successful in setting the dispute between her and the seller. The buyer, our client, (Ashley's Mother) expressed gratitude to us for helping in the settlement. Obviously the seller, the sellers agent, and our agent were disappointed to have a transaction fail. Daniel worked very hard, thoroughly discussed the contract and the entire transaction with the buyer and was told, on many occasions that the property being purchased was her dream home. To our surprise, at the last minute, she backed out and cancelled the transaction. Her son-in-law entered into the picture and seemed to have a lot of influence over his mother-in-law. It was my understanding, that once we settled the transaction dispute with the seller/buyer all parties were satisfied. Ashley's Mother, the buyer, also was a tenant in a duplex that we managed. She was on a month to month rental agreement. She gave us proper notice of vacating the duplex and moved. She left the place clean with no damages. We just had to steam clean the carpets, which cost was deducted from her deposit. We sent her the security deposit refund within 21 days of her vacating the unit. Our agent, Daniel, told me that the son-in-law was very unpleasant to him at the time he met with our tenant at the duplex to receive the keys. All this agressive and adversarial behavior is extremely surprising to me, as we always acted kindly toward our tenant/client and all our transactons in both the purchase and rental of the property were conducted in a professional manner.
As I stated in the beginning, we never met Ashley and never had any discussions or transaction with her. She was not a party to the renting of the duplex or the purchase of the Land Park Home.
Such a negative post is very hurtful and harmful to our business and totally uncalled for. I am not sure what the motivations are, especially when we had no dealings of any kind with Ashley.
I have been in business for over 40 years. I am a licensed Realtor/Broker, a Graduate of the Realtors Institute, (GRI), a member of the Sacramento Association of Realtors,(SAR) California Association of Realtors, (CAR) National Association of Realtors, NAR) and the National Association of Residental Property Managers, (NARPM).
My business practices are and have always been ethical, honest and professional. I know that we cannot please every person all the time; However, I represent hundreds of clients, many of whom have been with us for 30 years or more. They continually express to me how grateful they are for my services. We have tenants in the properties we manage, who have been with us for 10 years or more. They stay with us because we treat them fairly and honestly and keep the properties they occupy well maintained. I don't beleive this would be our success rate, if my business practices were such as described by Ashley.
I welcome your comments. Feel free to contact me anytime to discuss your Real Estate needs. Gayle Lake, Broker GRI read more