Very impressed with our new roof! Hard working crew finished in 1 day, including clean up! They…read moretook care to lay out tarps to collect the debris coming off the roof and protected the plants surrounding the house. The quality of the materials is so much better than the previous roof! And the quote was right on. We can highly recommend Roof Medic to you!

Would not recommend. -Crappy customer service!…read more-Unrelaible They never showed up to our scheduled estimate, I messaged them, they made up some excuse that my phone wasn't working (as I'm texting them from the phone that 'wasn't working') I asked what email it came from, they stopped replying. A month later after ignoring my text, they call me trying to schedule another appointment. No thank you!

Great company. I would highly recommend. The team done exactly what was discussed and the roof went…read moreon without any problems. Nick made our roof replacement stress free and his team worked very hard to complete our roof on time and on budget.

They didn't return calls to schedule an appointmen. This was very disappointing as I called them…read morebecause of their Yelp review.

Will not use this company again, scheduled small gutter job and the Project Mgr did not have the…read morematerials on site for the working to start, when he did show up he had the wrong size gutters, 4 trips to Lowes and 3 hours later it was done with a up charge, he did not quote a new gutter piece but did not give me credit for the down spout material he did not use and had to return to Lowes. Lesson learned get a itemized list of the material they are suppling. Gutters were not installed correctly first rain and water was pouring down on the porch had to send someone else to fix the issue. UPDATE: Owner called me and after discussing my experience with the gutters sent a manger out to fix the issues and has revised my bill, they have resolved my issue. They stand behind the work they do.

TL/DR: Merritt Roofing has completely eroded my trust in their products and service. I do NOT…read morerecommend. 8-months after installation, we still don't have a roof we can trust, and they seem to be done supporting me. We did our due diligence and spoke to several roofing companies before committing to Merritt to fully replace our roof. We liked the salesperson/Project Manager, Jason (who was fairly new to the company, but being mentored by another, Bryan), and the price was in the middle of the pack (just over $10K). We even went ahead and paid extra for the "Platinum Coverage" for added piece of mind. We did everything we could think of to receive a good quality service/product. August 2025 - The installation crew did such a bad job on our roof that Merritt have since told me (as if it would put my mind at ease) that they will no longer work with that crew. That's fine for the next folks, I guess, but doesn't help us at all. I understand that they do still work with the contractors of the crew, just not those exact installers, so no guarantee that the way their other crews behave will be any better. We were also surprised to find out that Merritt contracts in installation crews, as part of what we were hoping we were paying for by going with a large, named company was a dedicated installation team. We could have hired random contractors ourselves. The edges of all of the shingles at the ends of the roofs were cut so badly that they were crescent-shaped, and the shingles underneath were exposed. There were a number of chunks taken out of the shingles by carless ladder placement. One of the crew had decided to fix part of a gutter that he had dislodged by shooting a bunch of nails into it, shooting a nail through the bottom of my gutter in the process, and causing a leaking gutter. They had also cracked the soffits (The vent underneath the edge of the roof), and it was just hanging out. They hadn't even tried to repair it. Although this has now been put back in place, it is still cracked. There were numerous other issues with the installation, but the team packed up and left without saying anything to me, and the Salesperson/PM wasn't around either. I called the Salesperson/PM when I went outside to look at the roof, and let him know that I saw some issues with the roof. He came over and agreed that it wasn't acceptable. The team was called back to address, and one of them showed up. He replaced a couple of shingles, and then tried to leave again. He made it clear we weren't happy with the edges of all of the roofs, and that they needed to address. It was scheduled that they would come out a few days later and replace all of those shingles. So immediately we went from having a new roof to a repaired roof. When the team did come to repair the roof, they were supposed to start at 8:30 am. The first person finally arrived at 10:20 am. and they starting working at around 10:40 am. Once the repairs were completed I pointed out some areas I wasn't happy with, and was put in touch with Garrett Zarecky, the Merritt "Production Manager" and was told that they would settle in the next couple of months. Garrett scheduled a date with me at the end of September to come and inspect the roof. He also made a number of comments along the lines of "If we need to replace the whole roof, we will" and that he would check inside our attic space, if he felt it necessary. September 29th 2025 - Garret game to inspect the roof, did not go inside the attic, despite saying he would. He told me something along the lines of "I wouldn't be able to see any issues from in there anyway". He also noted a lot of my concerns, but told me he was happy with how the roof looked and how it was performing. He assured me that this roof was as good as new, despite admitting that they no longer worked with the crew that installed it. Nov/December 2025 - I was cleaning the gutters, preparing for winter, and noticed that there were still a number of shingles that had scuffs and even gouges out of them. There was also the head of a nail pushing through one of the shingles at the back of the house, close to the edge. There were a numbers of other issues with the way the shingles lay and looked cosmetically. I reached out to Jason, Bryan and Garrett, the Production Manager. Jason had left the company, which seemed odd for a person who had only started there a few months before, so Bryan came out to inspect the roof. He agreed that it looked like the shingles had been damaged in some way, possibly as a defect in the shingles, and asked Garrett to inspect the roof. Garrett told me that the damage wasn't caused by a defect, but by foot traffic. The fact that there had been enough foot traffic on my roof in the days after it was installed to cause damage, seems to be another indication of how poorly it was installed. Merritt's "Repair Guy" (Garrett's words), Alonzo, came out in December and removed large areas of shingles, replacing them

The process of dealing with my insurance company on a water damage claim has been difficult. NICS…read morehas been a major help in navigating this industry. Without Preston's knowledge and guidance I don't think I would be where I'm at currently with this project. I'll keep everyone posted on the progress of my project and how NICS follow through is after construction has started.

They are working with our insurance company and adjusters to handle hail damage at our houseread more

Storm Guard replaced our roof after some hail damage. They also coordinated having our solar panels…read moretaken down and reinstalled before and after the roof replacement. This was all done seamlessly and without any effort on our part. Everyone was professional and courteous from the initial rep who came to our house to the installers who did an amazing and fast job to the ladies in the office who coordinated with our insurance company. I couldn't be happier with this company. I highly recommending them and would absolutely use them again! I recommended them to several of my neighbors who then did the same to more of our neighbors. Needless to say the neighborhood is looking quit nice with all of the beautiful new roofs! On a side note. I have yet to find one roofing nail anywhere around my yard that was left behind. These guys were meticulous with their clean up!!!

These guys are very friendly and professional. I made a…read morecall on the morning for potential roof leaking this morning. They show up right in the noon. Although they cannot find any issue in the roof, they give me detail instructions on the leaking point, which is the vent pipe, without charging me anything. I would call them again when I have new roof requirement.

I had a leak in our roof and panicked trying to find a reputable contractor and company. From start…read moreto finish Elite Roof and Solar was the best decision I've ever made! Jake Jerles met with me and went over everything. Within a month after insurance finally approved our roof was scheduled and replaced. The process was seamless. They showed up and did a beautiful job! They are true master craftsmen and master Elite contractors! From scheduling to installation they were on it ! Truly can't say enough about how great this experience was! If you need a new roof ... This is the company to call !

We had a wonderful experience from the moment we spoke with Kyle to the time the roof was repaired…read morewith Adam. Kyle was knowledgeable, professional, honest (with no upsell), listened to our concerns and provided solutions that would work for us. Adam did awesome work, even pointed out an issue that could have potentially grown into a big one! It was one of the hottest days in Charlotte and he worked nonstop to get the job done! Scheduling was quick and smooth. We highly recommend Elite roofing, you can see that they strive for perfection and customer service!

We have been very pleased with H&S in the past. They did roof repairs for years, put in new…read moregutters and finally a new roof. The gutter installation was a great experience. But now we are having problems with the company responding to our inquiries about problems with the flashing. Originally it was done poorly. It took months for them to call me back, get someone to look at and to "repair". Six months later this is what it looks like (see below). I had a contractor look who told me that despite H&S normally excellent work this was bad. All I want is someone to come fix it. But no one will call me back (same as right after I paid for the roof). Unfortunately, I cannot recommend this company at all.

I highly recommend H&S Roofing & Guttering. We bought both a new roof and new gutters in 2020. I've…read morereached out at least two different times for an immediate need. Derek is always prompt & solves what we need corrected.

Called to get an estimate. They sent a guy out who was very friendly to take a look, and he said…read morehe'd follow up with us that later that day with the quote. Things went downhill fast from there. We spent 3 weeks trying to get in touch with them just to get the estimate. After nearly a dozen phone calls with their extremely unhelpful and useless receptionist, Laura, who appears to hate her job and never followed up as promised, they finally sent an estimate. Of course the estimate was more than $2000 more than what the guy told us in person it would be when he came out. If they are this bad before they've even taken money for services, I can only imagine how bad the actual service must be.

After getting blown off by another roofing company 2 times, I looked to YELP to get someone out to…read morelook at a failing soffit/fascia area next to my gutters. I called and Alex picked up immediately. Very polite on the phone and booked an appointment with him in two days. Alex arrived early, did a walk around the entire house, told me there were 2 additional areas that needed repair, he walked me outside and showed me the areas. I was sort of sick about additional areas that needed to be replaced but frankly I could see it and of course I didn't want rain water entering the house so I appreciated his keen eye on my issues. I also had a xeriscape rain barrel that I wanted hooked up to a downspout. This was done Tuesday (excellent job and added height to it to allow for better flow, innovative!) and today Thursday the main work was done and in a tidy manner and it looks great. Alex went up on the roof the first visit and took numerous pictures, diagnosed nails and missing shingles. This was awesome to show my husband all the pictures (roof is about 30 feet high and peaked so we cannot access). I highly recommend Alex and Charlotte Pro Roofing and the employees he had at my home working here (he supervised the entire job). Very professional, tidy, respectful of my questions. I even had had cobwebs that were unreachable that Alex removed for me. Now it doesn't look like a haunted house. A+++++++++++

From start to finish not "one of" but THE BEST HOME REPAIR EXPERIENCE EVER!!…read moreAnn is VERY nice and easy to talk with. Friendly and thorough she made us feel comfortable throughout the whole time. Chris, the roofing foreman was FANTASTIC. Friendly and a down home guy, he was professional and took care of everything. The work was exceptional and our new roof looks beautiful. The job was done so well we are already calling them back for other repairs. I would HIGHLY RECOMMEND Law Roofing. Local Business, not a faceless corporation from nowhere. Thanks for a great job. Worth every penny.

The team was great. Did a wonderful job cleaning up all around. Very respectful. Larry is very good…read morewith fast communication. Honest, respectful pricing. I highly recommend!

After many years of quick repairs, it was time to replace my 20 yr old roof. Jason has always been…read morethere for all the previous repairs so I sent him an email and asked for an updated estimate. The roof replacement with 30yr+ warrantied Owens Corning Oakridge Duration shingles took place last week. On top of his crew that put in 12+ hr days, Jason was onsite multiple times to check progress, pick up debris, and make sure there were no issues. Great guy with a great company!!! I had waited 4+ yrs to full utilize Jason and his company, and now I've very grateful that I did.

Jason and his crew did an awesome job! Quick on the quote, did the work within the week, and only…read moretook 2 days for the house, shed and detached garage. Left everything very clean. Highly recommend.