My first exposure for my new pup at the vet and I was very impressed! The doctor checked out every…read morepart of furry guy to ensure we were on the right track. No rush, no quick questions and just simply having a very educated (for me conversation). We talked about what is up and coming for my new pup visit wise and then he schooled me on the pecking order in my house as it was very clear to the dr that My pup was well on the way to being my boss!! Dr. M frankly ask, "who is in charge?". Then he coached me on a few behavior items to be aware then the strongly encouraged me to watch training videos and possibly training classes!!! Just like the pediatrician from years ago with my little ones - he wanted to ensure me and my fur-ball have a good time together for the next 15 or more years!!!

I felt disrespected and humiliated by staff when passing through southern Illinois. Incorrectly…read moreinformed me as to the nature of my pet's condition.

My family has been coming here for over 23 years; during that time they taken care of our numerous…read morefur babies. Though the good and the bad, they have always shown compassion and caring. I would recommend anyone looking for a great Vetenarian and staff to use them; your fur babies will always be in great hands.

This is the only vet I trust my pets with. Dr Stan is very caring and compassionate. He truly…read moreloves what he does, you can tell by how he interacts with his patients.

We were chosen by the cat distribution system right before that huge blizzard came through. We…read morecalled every pound within a two hour radius and no one had any room for a cat so we had no choice, but to keep her! Which, of course led to finding a Vet. We drive right by this office every day and so of course I said there's a vet right down the street so location is a huge plus. I called just needing some questions answered and everyone was so friendly and so accommodating they got us right in. They were very understanding about not wanting to spend a huge amount on surgeries. They were really flexible with our concerns and helping to figure out the best treatment for our new cat.

5 stars!!! This place is amazing!! From the moment you walk in, you feel welcomed. The technicians…read moretake their time with you and your pets to know what your exact need is, it shows they really care! The only clinic I will take my pets to be seen.

Roscoe's holding his form to the end. Thanks to Nicole being diligent to her job helped us go…read morethrough one of the most compassionate and regrettable times a pet owner can have is letting a best (our) friend go on their journey. My heart is still heavy and recovering. So, with all that said, I highly recommend being ready for the day for it is very hard but if you get Nicole and Metro East Home Vets service your pet and you can be and will assure professionalism service. Again Roscoe and my wife and I appreciate all you done and do.

She was not very nice when I spoke to her on the phone. I felt like she was price gouging for…read morepeople that need help when their pets are dying. Not impressed and we went elsewhere for 25% of her cost

Dr. Russ is great. I have trusted him with all my past and current pets and will continue to do so…read morein the future. Very compassionate and understanding to both the pets and the owners. He is realistic and doesn't make you go down expensive avenues of treatment every chance there is. He leaves a lot up to the pet owner. Great clinic and wait times aren't bad at all.

Best Vet clinic in the area. I moved away from Freeburg, yet continue to use Anrus as my primary…read moreVeterinarian. I've never had the doctor themselves call me in follow-up about my animal. I was very grateful for this level of care. I will continue to use the services here.

Friendly and affordable pet care!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!read more

I wish I would of change sooner. They are very thorough. Everyone goes above and beyond to help you…read moreand your pet. They respond to your emails and after hour calls. Their pricing is extremely reasonable.

Switched to here about 7 months ago! It's a great vet office, very clean, very polite,…read moreknowledgeable, & caring

I wish I could give less than 1 star! My 8-month-old golden retriever got hurt (yelping to the…read morepoint of screaming in the yard 5 seconds ahead of me) and would not bear weight on her right front leg. I called the vet within the hour, and they advised that I watch her overnight--this was 15 hours basically and call in the morning. In the morning, she was not better so I called again to beg, in tears, for her to be seen, and the same cold receptionist said the vet said it was probably growing pains and they could fit her in the next week! So I found another vet, got Avery seen, and she has a broken elbow requiring immediate treatment!! I begged Waterloo Animal Hospital to see her, and I had to watch her suffer overnight, because I wasn't heard!! The person who answers the phone should not be allowed to speak to people, and clients should NOT be ignored!! DO NOT USE THIS CLINIC!

I took my kitten Luna there last week. Really enjoyed meeting Dr Link and his staff. All were very…read morenice and welcoming. Sandy

We used to go here (since 1992) until a corporation bought the practice and fired the best vet and…read morestaff in the area. We were saddened and still in shock. We will not be going here anymore!

I will never go back. rude over the phone. couldn't answer question, no helpful options, never got…read morewritten notifications about vaccinations due and told I must wait more than a week before they would see my dog. I made a couple phone calls and got an appointment for the next day by another vet clinic that treated me with respect over the phone

The compassion and care that Dr Linton and Cheryl provided to us on Monday was hands down the best…read morewe have ever received from any medical professional. I can't thank them enough for their kindness and compassion. They are a huge "company" owned clinic. They are people looking out for people. Yes, you have choices for your pet care but give them a try, you won't be sorry. Dr L & Cheryl from the bottom of my family's heart thank you!

I gave this 3 stars because I have been going to this office for 10 years but after this last…read morevisit, I won't again. I was given a different doctor than my normal and she was rude, making judgements and not hiding her irritation. I went in a for my puppy's yearly exam only to be told he'd need $2000 in surgery. When I told her I'd need to talk it over with my husband before scheduling she started to tell me about how he's too young to die and trying to scare me into the procedure. I didn't appreciate it. I wasn't turning down doing the surgery, I was wanting to do more research on what he's dealing with and when to schedule the surgery. I would never spend that money without talking it over with my husband. I called later asking to do an antibiotic since she told me it was an infection he had. I was then told it was not an infection but a disease and then other issues that were in his notes that she didn't tell me about. I don't trust them and feel like they were trying to make money off of me versus what is best for my puppy. That being said I am getting a second opinion and going from there. I will not give this office any more money or time and recommend others avoid it.

I just called the office and requested information on their pricing for services. The person that…read moreanswered kept cutting me off as I was speaking. I wanted to know if they could provide basic costs for their services. She said she could only tell me the routine dental cost of $297 and stated that it is their policy not to disclose prices of their services and that I would need to bring my pets in for a new patient visit $66 each then the doctor can evaluate and provide an estimate based on what was needed. I informed her that I was not requesting an estimate, just to know how much they charge for certain services to compare other hospitals. I already have an exhaustive list with codes and descriptions and was encouraged to compare prices of other hospitals. She again cut me off, restated that she can only tell me the price for a routine dental and to have a good day. I am not sure if Best Friends Animal Hospital stands behind this employee's interaction with a potential consumer, but I would not support or trust any business that does.