Dr. Russ is great. I have trusted him with all my past and current pets and will continue to do so…read morein the future. Very compassionate and understanding to both the pets and the owners. He is realistic and doesn't make you go down expensive avenues of treatment every chance there is. He leaves a lot up to the pet owner. Great clinic and wait times aren't bad at all.

Best Vet clinic in the area. I moved away from Freeburg, yet continue to use Anrus as my primary…read moreVeterinarian. I've never had the doctor themselves call me in follow-up about my animal. I was very grateful for this level of care. I will continue to use the services here.

This vet is absolutely amazing ! They got my dog in and took very good care of him ! They do…read moreamazing !

Be very careful if you want to choose this small practice, I can no longer recommend them despite…read moreloving my vet when allowed access to her. I thought it was great to have an office that was close to my home, especially in case I had a sick pet that I wanted to get to the vet quickly or without a long car ride. Unfortunately I discovered that they aren't equipped to handle this and refer out to emergency centers much farther away, even when you call as soon as they open. I was informed that because they are a small practice I should have known to have a secondary vet lined up for when my pet gets sick, despite never being informed of this at any point in the past. This is not something I have ever experienced at any other veterinary clinic and don't know why I was expected to have this understanding. After I had my dog seen elsewhere and got her diagnosis (infection caused by E. Coli) I tried to get ahold of my vet again to get instructions on an upcoming procedure but never received the return call I was promised by office staff. I had to cancel the procedure that had been scheduled months in advance because I didn't know if it was safe while my pet was being treated by the other hospital for the infection. I attempted to address the situation again after the procedure was canceled because I still hadn't received a return call and was told I didn't warrant a call from the actual vet because my dog urinating blood wasn't that serious and my dog was already seen elsewhere (at their suggestion). I was also informed I shouldn't have been told I would get a return call from my request to begin with because they do not have enough staff to guarantee responsiveness. I don't think wanting to ask the actual medical professional a medical question is such a wild expectation from a pet owner, especially when they didn't see them for a current illness and have them scheduled for a procedure requiring anesthesia a few days later. All I wanted was reassurance that it was safe to go ahead with the appointment or confirmation that I needed to wait and reschedule after the infection cleared, but I was denied the opportunity. Update: I received my pet's records and discovered that the front office staff that took notes from my calls (TW) was not the person I spoke to and the notes they left were judgmental and inaccurate. They stated my call requesting to speak to my vet about an upcoming procedure was only a call to say I took my pet elsewhere. There was no note indicating what I truly asked for. They also labeled me "hysterical" on all of my pets files for being tearful and scared on the phone when my pet's urine turned to pure blood. It's clear I wasn't listened to, my concerns weren't taken seriously and I was dismissed for being a concerned pet owner. The office staff is why you can't rely on the practice.

My first exposure for my new pup at the vet and I was very impressed! The doctor checked out every…read morepart of furry guy to ensure we were on the right track. No rush, no quick questions and just simply having a very educated (for me conversation). We talked about what is up and coming for my new pup visit wise and then he schooled me on the pecking order in my house as it was very clear to the dr that My pup was well on the way to being my boss!! Dr. M frankly ask, "who is in charge?". Then he coached me on a few behavior items to be aware then the strongly encouraged me to watch training videos and possibly training classes!!! Just like the pediatrician from years ago with my little ones - he wanted to ensure me and my fur-ball have a good time together for the next 15 or more years!!!

Dr Kerry Stonis was amazing at finding out what was causing my dogs skin problems. She was…read morecompassionate and caring towards my pet. Today Ella is free from hives. No itching! Thank you Dr Kerry !

I selected this vet years agao. My kids talked me in to getting another dog, and I had no doubt…read morewhere we'd return to. Mary and Sue are a strong, great team. I trust and enjoy them. They're always very helpful and quick to respond. Thanks for your hard work and professionalism, ladies.

Dr. Susan Stanley is truly as good as it gets. She knows her stuff and she knows her patients. Some…read moreplaces you're just another face they see but to Dr. Sue you are like family. She really gets to know you and your pets. My family has gone to her for over 10 years and we will continue to go to her because of her friendliness, fair pricing, and how knowledgable she is in her field. She is the only one I trust and gives the best advice when it comes to animals. I've never been disappointed and all my friends i have referred have been just as satisfied with her.

I am deeply disappointed with my recent experience at Riverstone Animal Hospital, entirely due to…read morethe office manager's passive-aggressive attitude. My cat had a surgical appointment scheduled for 8:00 AM. I arrived five minutes early at 7:55 AM and had to knock on the door to get the office staff's attention. The office manager opened the door, but instead of welcoming us, she glibly stated that the office did not open until 8:00 AM, and she was conducting a staff meeting. She then shut the door, locked it and disappeared into a back office. I was left to stand outside on the sidewalk with my stressed cat in a carrier until their meeting finally concluded at 8:04 AM. It was incredibly frustrating that the office staff would schedule a surgical appointment at a time they knew they could not or would not keep. Beyond the logistical failure, the lack of basic empathy and common courtesy was appalling. The decent, human thing to do would have been to let me wait inside the lobby with my cat while she finished her meeting. Leaving a client and a nervous pet locked out on the sidewalk is unacceptable. A veterinary office should be a place of empathy, but this Office Manager makes it a toxic environment. Even though it is a longer drive, I have returned to Bellson Animal Hospital in Columbia, IL.

What was supposed to be an easy surgery for my young cat turned into a stressfest when visiting…read morethis local practice. Surgery was scheduled well in advance, the date was set. Come the day of the appointment, myself and my friend take the critter up to get this knocked out, only to be locked outside the location five minutes ahead of time; and as we were callously told, five minutes too early with a shaking, crying animal freaking out to traffic noise from the highway. One of the ladies from the front desk came to greet us, told us there was a team meeting, and then closed the door on us rather than simply invite us into the sitting area while we wait three minutes. Instead, they acted entitled and bitter about our frustration, afterwards cancelling our appointment and surgery because they didn't like getting called out for being unprofessional. Literally all they had to do was open the door and let us wait it out instead of staring at us trying to wrangle the cat. We'll never take another animal here, or recommend this place.

Should probably give Nancy a re-training on how to handle the public. I just called bc I'm having…read morean emergency with my dog and she rudely told me she has no doctor today and they wouldnt be able to get me in till the end of the month. Would not even let me tell her what was going on with my dog. We've been using this vet for 8 years and this is the last straw. Not only are your services grossly over priced but the help has gone down hill. We will NOT be back.

Lashley Animal Hospital has always treated Sheila Bean like she's their own Pug. They fuss over her…read moreand love on her so she's always happy to see them and isn't nervous at all. The veterinarians are great about listening to all of my concerns and they take the time to explain everything I need to know to give her the best care!

Friendly and affordable pet care!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!read more

I wish I would of change sooner. They are very thorough. Everyone goes above and beyond to help you…read moreand your pet. They respond to your emails and after hour calls. Their pricing is extremely reasonable.

The techs come to my home once a month to give my 19 1/2 year old cat Nellie her Arthritis shot. It…read morehelps her to motivate. They are great people, and that way she doesn't have the trauma of going to the office. She has never been good with travel! Dr. Karen is so awesome with Nellie, and the Techs who come out for her injections are amazing. When it is time for her to go, Metro East Home Care will be the ones who see us through it. They are the best.

Roscoe's holding his form to the end. Thanks to Nicole being diligent to her job helped us go…read morethrough one of the most compassionate and regrettable times a pet owner can have is letting a best (our) friend go on their journey. My heart is still heavy and recovering. So, with all that said, I highly recommend being ready for the day for it is very hard but if you get Nicole and Metro East Home Vets service your pet and you can be and will assure professionalism service. Again Roscoe and my wife and I appreciate all you done and do.