1. A2Z Auto Sales

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Lexington Park, MD

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A2Z Auto Sales

4.0 (1 review)
Closed • 10:00 am - 7:00 pm

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8 years ago

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Fitzgerald Lexington Park Chrysler, Jeep, Dodge, RAM

Fitzgerald Lexington Park Chrysler, Jeep, Dodge, RAM

(42 reviews)

I went to this location after seeing the vehicle I wanted on their website. Upon arrival I was met…read moreby Donna A from sales. She was very personable and quite the salesperson. They appraised my vehicle, and offered me what I thought was a fair price, but I wanted to think about it and promised I would contact her the next day with my answer. I called the next day and told her I would take the vehicle. Donna took all of mine and my wife's info over the phone and said they would have the paperwork ready when we arrived, I made an appointment for 6pm. Unfortunately my wife was running late from work so we didn't get there until 7pm. Problem was by then they were very busy, two sales people and only one finance person working (on a Friday night). By the time we got in the finance office it was almost 9pm, but he was quick and efficient. So we leave the lot and by now its late and we are very tired. When I get up the next day I inspect my newly purchased vehicle and find a lot of dirt I missed the night before. (Did I mention it was raining lightly the night before so I didn't go over the truck with a fine eye to detail?) The interior had dust and dirt between the seats and their was grass and dog hair under the rear seat. I contacted Donna and explained what I found and I was not pleased. She immediately spoke to her manager who offered me a free detail. I refused the offer but asked them to speak with their detail person because a less than agreeable customer may not be as forgiving. I have dealt with this dealership for years for service on several vehicles and have always been pleased. I believe they were just overwhelmed this night and did the best they could to make all of their customers happy. As of this writing I am happy with my purchase and I am hoping their service department continues the high standards that I have gotten used to. Ricky H.

I brought my 2017 Dodge Durango R/T AWD into the dealership on May 7th for a knocking/clunking…read morenoise when stopping and a check engine light. I understand I was a walk-in customer, but it still took 4 business days just to diagnose the vehicle, and the overall repair process lasted nearly two weeks. Communication throughout the process was frustrating. Every update had to be requested by me, and when I called during the second day I was told oil changes were taking priority over diagnostics. When I asked for estimates, I never received a proper written quote -- only blank emails with numbers and little explanation. The dealership eventually found broken/cracked EVAP lines, a leaking purge valve hose, a leaking ESIM, and failed motor mounts. The motor mount repair fixed the knocking issue, which I appreciate. One thing that really bothered me was being charged for an oil change that I neither requested nor was informed about beforehand. While I knew I was getting close to needing one anyway, it should have been communicated and approved clearly before being performed. Situations like that make customers question how often additional services are added without proper discussion. While the repairs appear to have resolved the issues, the customer service experience was disappointing. For having my vehicle for almost two weeks, I expected better communication, proper written estimates, and at minimum a basic wash/vacuum before returning the vehicle. Overall, the repairs seem fine, but the service experience and communication need significant improvement. Update*** noise is still there not quite as pronounced but still there..

A2Z Auto Sales - usedcardealers - Updated October 2026

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