UPDATE: 31-JAN-18…read more Craig Payne, the General Sales Manager, reached out to me and apologized for the poor interaction I experienced on the 26th. He asked for my candid response and listened attentively. Following the conversation, he extended what I perceived was a reasonable offer on the van and on the Mazda3 for the trade in. I accepted the offer and ultimately purchased the van. I did decline the trade-in only because I realized I didn't mine attempting private sale. It was refreshing to speak to Craig and to discuss how the marketplace is changing for car sales. I enjoyed our conversation. I setup a time for pickup and he told me they'd have everything waiting. He delivered. I was in and out in 70 minutes. Yes, I timed it because I'm an engineer and I can't help myself. Craig's interpersonal skills saved the deal and made Toyota a quick sale on the used van. I was paired up with two young men who exemplified professionalism in a career field often plagued with unscrupulous behavior. I had the pleasure of working with Matt Tevis and Rob Lecowsky (sorry Rob, the paperworks outside in the van so that's how I think the spelling on your last name is). Matt explained the features of the van to me, he patiently walked me through the checkout process, and made sure this van met my requirements. Rob, the Financial manager, explained the different warranty options available to customers purchasing used-cars and took a keen interest in my Toyota shopping experience. I learned he is Rodney Holmes Nephew - small world. Today's experience is exactly how I envisioned purchasing a car from a dealership should be. Explain your requirements, agree to a reasonable price so both parties win, and be out the door in 1 hour. I highly recommend you request Matt Tevis as your sales associate. If you've had problems with this dealership in the pass, I suggest you directly reach out to Craig Payne. Craig is the franchises new General Manager of Sales and he genuinely cares about making your Toyota experience memorable - in a good way. Thank you Craig for amending my previous experience. I will surely be back in 2 years when it's time to replace my 1998 Tacoma (need back seats for the kids!). ------------------------------------ USED-CAR Experience: 26-JAN-18 Matt Tevis was my sales representative - he was professional and easy to work with. He greeted me when I parked my vehicle and shared with me the various minivan options on the lot. We visited the establishment looking strictly to purchase a used minivan. I told them upfront my expectations and what I thought was a reasonable price to pay. They use NADA as there source for market value prices. If you use nadaguides.com, that's their source - or at least that's what they try to follow. Looking at a 2014 Sienna LE with 87,775 miles shows a $16,300 price. The van has scratches and blemishes, but that's to be expected with most used cars. Looking at nadaguide, they paid anywhere from $11k to $13.5k for the trade-in. They also shared with me that they installed 4 new tires, wiper blades, and a new battery. Ultimately, they didn't budge much on the list price and weren't really interested in negotiating the price. I thought they could come down more - but that wasn't my issue. My issue was the low trade in. As seen in one of the attached images, the trade in value for a 2013 Mazda 3 I grand touring with $55.6k Miles on NADA ranges from $7.5k to $9.7k. They offered me $6.5k. I declined and then they went up to $7.5k the 2nd time. They wouldn't go any higher. Keep in mind NADA recommends the list price for the car to be $12k. Even if they gave me what I wanted ($9k in trade in), that's still a possible $3k in profit, in addition to whatever they'd make on the van itself. What irradiated me the most was the managers demeanor and attitude towards my offer. He told me "You're trying to get wholesale for the van and clean retail trade in for the mazda3". He didn't ask me how I came up with the numbers nor did he really ask me anything. He took it upon himself to come over and tell me I'm asking for the stars and Im not getting them essentially. That response told me he didn't listen at all to my request because it wasn't accurate or true. That interaction persuaded me to leave the establishment and not return. It also encouraged me to write this review. I don't recall his name, but he was an older fellow with a tattoo on his right arm. Recommend you request another sales manager. I've heard great things after the fact from family members about Mr Richard Bailey. Lesson learned is expect a low trade in with dealerships and little to no wiggle room on the used car Internet price. I also learned payment method has no impact on negotiations (I was paying with cash). If you want more money for the trade-I , I recommend just doing private sale.

I took my car in for an oil change, waited 3 hours, given no updates. Later got my oil change…read moresomewhere else only to find out they overfilled my oil by two quarts! The worst ever never going back to Toyota of Southern Maryland.

I went to this location after seeing the vehicle I wanted on their website. Upon arrival I was met…read moreby Donna A from sales. She was very personable and quite the salesperson. They appraised my vehicle, and offered me what I thought was a fair price, but I wanted to think about it and promised I would contact her the next day with my answer. I called the next day and told her I would take the vehicle. Donna took all of mine and my wife's info over the phone and said they would have the paperwork ready when we arrived, I made an appointment for 6pm. Unfortunately my wife was running late from work so we didn't get there until 7pm. Problem was by then they were very busy, two sales people and only one finance person working (on a Friday night). By the time we got in the finance office it was almost 9pm, but he was quick and efficient. So we leave the lot and by now its late and we are very tired. When I get up the next day I inspect my newly purchased vehicle and find a lot of dirt I missed the night before. (Did I mention it was raining lightly the night before so I didn't go over the truck with a fine eye to detail?) The interior had dust and dirt between the seats and their was grass and dog hair under the rear seat. I contacted Donna and explained what I found and I was not pleased. She immediately spoke to her manager who offered me a free detail. I refused the offer but asked them to speak with their detail person because a less than agreeable customer may not be as forgiving. I have dealt with this dealership for years for service on several vehicles and have always been pleased. I believe they were just overwhelmed this night and did the best they could to make all of their customers happy. As of this writing I am happy with my purchase and I am hoping their service department continues the high standards that I have gotten used to. Ricky H.

I brought my 2017 Dodge Durango R/T AWD into the dealership on May 7th for a knocking/clunking…read morenoise when stopping and a check engine light. I understand I was a walk-in customer, but it still took 4 business days just to diagnose the vehicle, and the overall repair process lasted nearly two weeks. Communication throughout the process was frustrating. Every update had to be requested by me, and when I called during the second day I was told oil changes were taking priority over diagnostics. When I asked for estimates, I never received a proper written quote -- only blank emails with numbers and little explanation. The dealership eventually found broken/cracked EVAP lines, a leaking purge valve hose, a leaking ESIM, and failed motor mounts. The motor mount repair fixed the knocking issue, which I appreciate. One thing that really bothered me was being charged for an oil change that I neither requested nor was informed about beforehand. While I knew I was getting close to needing one anyway, it should have been communicated and approved clearly before being performed. Situations like that make customers question how often additional services are added without proper discussion. While the repairs appear to have resolved the issues, the customer service experience was disappointing. For having my vehicle for almost two weeks, I expected better communication, proper written estimates, and at minimum a basic wash/vacuum before returning the vehicle. Overall, the repairs seem fine, but the service experience and communication need significant improvement. Update*** noise is still there not quite as pronounced but still there..

Received a "match 3 symbols to win" mailer from this dealership. The layout clearly ties symbol…read morematches to specific prizes (e.g., $5,000). I matched the symbols shown and called, who told me to come in to claim my prize. I went in, only to be told that the symbols don't actually determine the prize. Instead, the prize is decided by a separate verification process. I was given a $2 scratch-off ticket. This is designed to make you think you've already won a specific prize when you haven't. The main message and the actual process don't match. If this is how they handle marketing, it raises serious questions about trust. Hard to feel confident doing business (especially buying a car!) from a place that operates this way.

I bought a used car here and will never come back again. After selling the car, their customer…read moreservice is HORRIBLE (not responsive and not delivered as promised). I am sharing my story so hopefully someone will learn from my mistake. For the context, I have bought multiple cars used and new from different dealerships. I know what the norm is and so far this is my worst experience. There were some dent/straches on the car that they promised to fixed. They also promised to provide the front license plate bracket. I made the purchase on Monday and they promised to have the vehicle ready 10-11am Thursday. Because I live 2 hours away, they offered to meet me halfway when I pick up the vehicle. Guess what, it's Thursday evening now and they haven't confirmed when I can pick up the car. There are plenty of communications in between. They made all the promises while trying to sell the car but after that, good luck! They keep saying they will confirm the pickup time the next day. Am I supposed to sit around, not working, and wait for their confirmation? And not only me, but the person who is going to drive me to pick up the car has to sit around and wait for their confirmation. A couple weeks later, I texted them reminding about the license plate bracket and inform them that I never received the email with all the paperwork regarding the car purchasing. A month later, I received the license plate with the bracket (no phone call prior to mailing it to me) and still no email with the requested paperwork. I texted them again two days ago and no response. They clearly over-promised and not eve delivered the basics. This is below expectation customer service and unacceptable. Hope everyone can learn from my mistake and stay away from this dealership.

Cole at Lexington Park Ford delivered an amazing car‑shopping experience. He didn't just help me…read morefind a vehicle--he helped me find the vehicle. The 2025 Bronco checks every box: the look, the drive, the feel, and all the extras I didn't even know I wanted. Cole's expertise and dedication made the entire process easy and exciting. I'm thrilled with my purchase! .

Holy Moly, Buyer Beware, So I bought a used car 2012 very low mile and sounded like a good deal, as…read moreI don't drive much and am in to collecting, Starting with a good price, and they even delivered it, now the car came, MAJOR KEYED scratches on both sides, oh we ordered the pen for that and we'll take care of it, paperwork was all messed up, wrong addresses and such, delivery was all rushed do to the paperwork so the signing was all messed up. After they left I got to look at the paperwork, every line item was all filled out meaning full price for detailing, (never done) clearly outside was not, NOW THE BEST PART, a full extended FORD WARRANTY for $3300, Cut to the chase, I have put 3000 miles on this car in one year, April to April, I had taken it to Ford in Oct for a transmission problem, 800$ later nothing, now in at Ford again with cam and lifters, and I'm getting the total runaround. Called my guy today and said to put some paperwork on them. Shame it's come to this

I've been taking my vehicles here for the past six years since I moved to SOMD. These guys are…read morealways honest and that's a big deal to me. They always keep me updated as to the status of my vehicle, instead of me having to call them. The cost of the repairs is always quite reasonable especially when compared to the dealer. I really like Cheseldine and won't be going elsewhere.

Use to go here all the time, always get the number one. Last time the door jams were not done and…read moretoday I got tire shine on the passenger side and none on the drivers side. I should have walked around. I will not be leaving tips on top of the number one anymore.

I was having issues with my A/C and knew who to take my vehicle too. Adam provided excellent…read morecustomer service. He was very detailed and informative. You dont get this kind of service at other mechanics shops, let alone from men. Awesome customer service and auto technicians, the best around!

I like this place…read more they can do basic maintenance, or replace your engine. YMMV. This is my go to place for oil changes and the like. They can replace tires too, like they have for me at a competitive price. Still cheaper than a dealer. I did find a better price for a transmission rebuild at another location, but I am confident Four Ts could do it. Nice to have competition in the area. folks, if you need honest car maintenance players in the area, this is your garage. Don't be shy - give them a call. highly recommended!

Horrible. Overpriced cars with very high mileage. Higher prices for "certain" customers than…read moreothers. Lies and scams and fraud. Do not go here.