I drove over an hour to the Roanoke Carillion ER .. and they are AMAZING! They treated me, my son…read moreand grandson like Royalty! If you ever need the BEST care, I totally recommend this hospital! This will be the hospital I go to from now on even though it's further away.. at least I know I'm in good hands!

This mega hospital is one of the best! The nursing staff and other support staff are unquestionably…read morethere to provide the best care for patients as well as visitors to this facility. Keep up the excellent work!!

I came here when I totally lost coordination and feeling in my legs and they went straight to worst…read morecase scenario and eliminated everything on the list until they found the cause. 5 days later I am walking on my own and feel 10 times better overall. The Nursing and Housekeeping staff are fantastic, professional, helpful, overall just good people. (Especially, Holly, RN that works on the 5th floor. She actually had time and actually sat down with me and just talked, nothing medical, just small talk) The doctors are very knowledgeable and good at the specific fields, just wish they had better communication between themselves and their patients.

TITLE: Stay away from them. Honestly, I would give them 0 stars if that was an option…read more I had my daughter break her hand (radius and ulna) and drove her to Lewis Gare ER. It was very stressful and scary for us. After waiting almost two hours in Lewis Gale they said they do not have casting capabilities and said they will transfer her to Carilion Roanoke Memorial Hospital. They came with a stretcher, put her on an ambulance and drove her to Carillion 5.7 miles (17 min.). We also told them that our daughter did not hit her head, just broke her arm. We waited 3 h more at Carilion to get the cast done and ended up home around midnight. Couple of months later we get a bill for AMR (American Medical Response) for over $2,400 for the transport of my daughter to Carillion (in the same city). We were not at any point told that a that third party was involved for transport and that the transport is not covered by our insurance. We were not given a chance by Lewis Gale to make an informed decision about transporting our daughter. We could have easily driven my daughter ourselves to the other hospital. We were shocked by this bill and called everywhere to ask for help as we did not have money to pay this bill. Heath Grant, a Patient Safety Advocate at Lewis Gale and his supervisor Laura were not helpful passing the blame for this to AMR and not accepting their responsibility for not informing us that they are scheduling an ambulance transport outside of our insurance coverage. We called our insurance and they said AMR is overcharging for the transport service across the whole U.S. and that they, our insurance, will not pay more than $490 for transport. We sincerely recommend you to avoid Lewis Gale Medical Center as they are sneaky, unprofessional, and unfair, and not willing to accept responsibility for misconduct to us.

I needed to be seen for something and didn't want to go to an ER. It is likely a viral illness. My…read moreson and I had the same symptoms. When we arrived after booking our appointments online, we were promptly seen and triaged. The PA was thorough and conducted appropriate lab work. We left with appropriate care. This visit was much better than the first one I made with them. My son and I received great care. I would go back to them again for similar symptoms. When looking at their ratings versus other facilities in the area that were open today - they had the best ratings and once we arrived they got patients in and out quickly.

Staff and doctors are amazing. It's the now 3rd party billing that makes AFC horrible…read more The 3rd party billing is in a "different" country. And they've screwed up my families billing to many times to count. We have 2, yes two forms of health insurance. When you try to call to fix the issue, you can't understand what they are saying except for "that's your bill, pay now?" "We bill you, you pay" Avoid the medical billing shakedown from these 3rd party mobsters. They'll have you in collections for thousands over a aspirin that you never took. They do medical billing code like they are playing a game of bingo. AFC, if you want to be a better place, ditch the 3rd party mobsters and con artists. Staff and doctors are great, not worth dealing with a shakedown for your money because they have no idea how to bill your insurance.

Lack of care or urgency. 5 hour minimum wait time in er, followed by 3 hour minimum wait in the…read moreroom. Followed by 2 hour wait for discharge. So unless you have 24 hours or better to be SEEN. DONT go here.

I want to take this opportunity to thank the staff on 7west and the director for taking care my…read morewife while she was there on 724 again thank she was pleased with everything and all the staff. The Devontenno and Melendez family

Brought in by ambulance, left in the waiting room with sedation and an IV drip?! ? No privacy and…read moreno HIPPA - no general precautions?!? No information was given or available? What a terrible, third world example we have here in our town. How deeply disgraceful and disgusting!!! So many people suffering in those chairs so tightly pushed together. I had thought only HCA was culpable of such monstrous care plans. Carillion ~ you are the monster now!!!

Waiting over 3 hours for someone just to read ultrasound........still waiting as I'm writing this…read more Thursday,Sep 7 2023 556 pm

My daughter is a college student in Radford, Va. She decided to go to this hospital for an…read moreemergency because she was in Blacksburg area at the time of the emergency. Once I arrived to the hospital I noticed a few odd things which I addressed. Ultimately without disclosing private information I felt as if they weren't giving my 18 year old daughter the attention she deserved until me, her mama arrived. She sat in agony for 3 hours as I made that drive. Which isn't right.

Scammers. Stay away at all costs…read more They tell you that they are "in network with your insurance" which is true, but they don't tell you that they're going to charge your insurance $8000+ for simple blood tests that Labcorp and Quest do for no more than $200. Do not trust these people.

They are terminally inept. The left hand has no idea what the right hand is doing! There at 9:00 am…read morebut they have no record of our visit.

The option to schedule an appointment is a complete joke. Also the fact there are no physicians on…read morestaff makes it more laughable.

Well we ended up here in the Emergency Room after my wife fell at The Greenbrier resort and broke…read moreher arm. The doctor was awesome. The nurses were great. It was very professional and organized from check in to check out. So if you need help whether you live in the area or are visiting, this is the place.

Recently my mother-in-law had a stroke on their way from Dayton, OH to Richmond VA. They stopped in…read moreLewisburg, WV for a layover. During the evening she had a massive aneurism and ended up in the Greenbrier Valley Medical Center. My wife and I rushed there from Washington, DC. Mother was there for 5 days and during our visits i was very impressed with the level of care that she was receiving and the concern the staff had for our comfort and needs. This is truly a A rated facility with a first class staff. John Perchulyn

I experienced a wait time of over 2 hours, during which no more than 3 patients were seen and at…read moreleast 2 individuals left without being seen. When I was finally seen, the evaluation required a more involved work up than I had anticipated. I expressed my preference to follow up with my primary care physician, who has access to my prior history and comprehensive records. However, the urgent care physician was persistently insistent that I proceed with testing on-site, which became uncomfortable. I ultimately chose to leave after a prolonged wait and an interaction that I found to be unprofessional.

Dr. David Alligood (Owner) Rude and Dismissive, Disappointed Longtime Patients…read more Before I begin, know that my husband, daughter, and I have been visiting Express Family Care-Bonsack for our non-PCP medical needs since it opened many years ago. The majority of our visits were handled well, all of the nurses were pleasant, and most of the providers were kind/compassionate. Unfortunately, our experiences at this location have gone downhill over the last year (primarily increased wait times). Today (8/27/26) was our last visit as long as Dr. David Alligood owns the practice. My husband cut his leg on Monday evening. He has a history of cellulitis (bacterial infection in the deep layers of the skin). Any time the skin is broken, there's a chance of an infection. He knows he needs antibiotics. Today, he experienced an unusually quick onset of symptoms (pain/redness at the site, fever, uncontrollable chills, body aches, headache, etc.). As soon as he realized what was happening, he went to this urgent care. He was there when they opened at 8:00 AM and wasn't called back until about 9:30 AM. At this point, my husband's fever was 102.4. We explained his history to Dr. Alligood and said this is almost certainly cellulitis. He seemed skeptical that it was an infection. He started with swabs to test for flu, COVID, and strep. We were told the tests took 15 minutes. About 45 minutes after the swabs were taken, I opened the door to check on the progress. Dr. Alligood was there and said he'd be in to talk to us in a couple minutes. Meanwhile, my husband was laying down in a hoodie, covered with a blanket, shivering uncomfortably and already losing his patience. When Dr. Alligood came in the room, he was very unhurried and acting as if there was no urgency. He shared that the tests were negative and started slowly going over the physical appearance of my husband's leg and describing how it's not similar to other cellulitis flares he's seen in his many decades of practice. I could tell he wasn't going to prescribe antibiotics (which was the whole reason my husband came), so in a pause in the conversation, I tried to say "Let's cut to the chase..." (neither my husband nor I had the patience to be preached at any longer). Keep in mind that we were not rude or unprofessional at all up to this point. Yes, I was just a little blunt but not rude. Once I said that, Dr. Alligood cut me off and proceeded to tell me that we would do things as he dictated because he was the medical provider, etc. I have never had someone be so blatantly dismissive and act so sanctimonious to my face. My husband and I were both livid. We waited for him to finish his speech, ending with him recommending we go to the ER. If he had allowed me to finish, I was going to say, "It sounds like the next step is the ER." After all this, my husband left without the discharge papers. I said I would stay and wait, but again, there was no sense of urgency or compassion from Dr. Alligood. I ended up going to his station and letting him know that he could save the paper. I also said that due to his actions today and the way he spoke to us, he was losing my family as patients. It was not because he would not write a prescription for antibiotics or the fact that he recommended that we go to the ER. It came down to how he chose to speak to us. We will not knowingly support a condescending, egotistical, practitioner. PS - He did indeed have an infection. We went to the ER afterwards and he was later admitted for IV antibiotics.