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    MedExpress Urgent Care

    1.7 (24 reviews)
    Closed 8:00 am - 8:00 pm

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    7 months ago

    They are terminally inept. The left hand has no idea what the right hand is doing! There at 9:00 am but they have no record of our visit.

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    3 years ago

    The option to schedule an appointment is a complete joke. Also the fact there are no physicians on staff makes it more laughable.

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    5 years ago

    The staff here is always fantastic! Busy Saturday evening and still seen in less than an hour. Everyone was super nice!

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    Gina D.

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    4 years ago

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    Katie, Optum Team Member

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    3 years ago

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    5 years ago

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    4 years ago

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    3 years ago

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    6 years ago

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    8 years ago

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    5 years ago

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    8 years ago

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    6 years ago

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    7 years ago

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    7 years ago

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    11 years ago

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    7 years ago

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    10 years ago

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    Ask the Community - MedExpress Urgent Care

    CVS Pharmacy

    CVS Pharmacy

    1.7(6 reviews)
    2.9 mi

    I've had the same encounter with a pharmacy employee twice. I gave my info and shared what…read moremedication I was picking up. She said they didn't show I had a prescription to pick up and basically dismissed me. I showed her my phone and that I'd received a message that the script was ready. After taking her time to find it, she confirmed it was there. Never apologized nor took accountability for her poor customer service. A couple days later, same employee and a similar situation. This time, my doctor sent the script to a CVS out of state. I showed her my message and I wasn't aware it went to a different CVS. She comes back and says it was sent to a different CVS and again, attempted to dismiss me. I asked her to transfer the script to their store and fill the script. She did and it was ready in 10 minutes. What happed to customer service and attempting to find solutions to problems? I give grace to everyone working with the public, especially this time of year when everything is busy. The point is to slow down, be kind, be patient and provide excellent service. Their reviews are reflective of the poor service provided at this location. I haven't had issues with any employees at this location, with the exception of the aforementioned. CVS, you have some work and training to do with your employees.

    This place is terrible. Been on hold for an hour just to speak to the pharmacy department. They are…read morerude when u go in. Something needs to be done. This has been going on too long.

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    CVS Pharmacy
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    New Horizons Healthcare

    New Horizons Healthcare

    1.3(3 reviews)
    3.4 mi

    The thing that can improve is have more phone representatives I called three different times and…read morewas on hold for the "next representative" for 5 minutes ok no biggie then when I actually got to be first in line all representatives was "busy" and would have to wait god knows how long I hung up thank God this wasn't an actual emergency or I would had died waiting on a rep step up your game people

    On 3/9/2021 I was seen for a urgent care follow up and PCP establishment by provider, Sabrina…read moreToller Royall, FNP. She appeared to be in a hurry as evidenced by her speeding through her typical questions without addressing that I had recently been seen in urgent care. It seemed like she felt rushed, and maybe that's the fault of the facility. I tried to express that I was concerned about a chronic issue that seemed to be getting worse. That I had to quit my job as a board certified music therapist because my hands become stiff when playing the guitar. Ankles when walking or standing, and now my hips were starting to be in so much pain it was debilitating. I was throwing up and pooping myself on the job. I expressed a family history or autoimmune disease. She literally mocked me.. and said I don't treat pain. I didn't want her to treat pain, I wanted to know why I'm 29 years old and deteriorating. I came to her seeking guidance, help, support, and I was met with no patient advocacy. She also loudly talked about me in the hallways. I called her back in, and suggested that she didn't read my chart before our visit because she didn't see my TSH report, and was very unprepared. I was met with opposition. She offered a referral mental health support when I became frustrated with her behavior which I found to be abusive, gaslighting behavior. She also failed to rerun the lab in question.. she just ran a CMP and CBC if I remember correctly. I reported her to the licensing board, but nothing was done. She is the reason I am terrified of doctors. She is the reason I was afraid to go to the doctor for AWHILE. I still cry about the way she treated me. I found courage to go to the ER when I was having chest pain.. on 4/19/2021 and was met with equal opposition. Luckily, after the day Royall made me feel invisible...I became angry and a FIGHTER! I became MY OWN ADVOCATE!! I fought the ER PA about my heart, and it was a great thing I did because an heart condition was uncovered. I was RIGHT, and needed cardiac care. I still am terrified of doctors.. but a recent spout with pancreatitis landed me back in the ED... where again I was dismissed ... but thanks to Royall.. I no longer take crap off medical professionals... I adamantly requested abdominal CT with contrast that uncovered that my hip that I tried to talk to Royall about has a sclerotic lesion. Needs medical attention right away. I am finally getting the help I so deserve, and found a PCP provider that believes me, listens to me, and includes my opinions in the plans. She believed me that I may have something autoimmune going on even with negative blood markers. She's dedicated to deeply searching for the cause of my chronic illness and pain. If it was NOT for the terrible care I received from Sabrina Royall I wouldn't have found my PCP, started a holistic healing business, becoming proficient on patient advocacy, or be getting the help I need. It's a shame she assumed I was a "non-compliant" patient who was "drug seeking". I wanted ANSWERS. I was looking for the support of a medical expert and with Sabrina Royall I did not receive it. It's a shame. I hear she's well liked. Maybe I caught her on a bad day for BOTH OF US!! I'm excited to meet my orthopedic doctor this month. No thanks to New Horizon Healthcare, and super nervous about this biopsy. I'm praying it's is a typical benign bone island, and I'm hope we find out why I can barely ambulate without pain. I hope that this FNP will learn not to judge people because they are young or even black ... when they tell her something is WRONG!! If you go to this facility for PCP care, please be sure to advocate for yourself with this provider.

    MedExpress Urgent Care - urgent_care - Updated May 2026

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