I gave the store on south cooper street five stars a couple or three weeks ago. I discovered later…read moreon a small hole in the mattress sheet but I fixed it without calling them. The two delivery people showed two hight to choose from. One very low and a high one. I definitely chose not the very low. After a couple of weeks or so, I developed back and legs pain when I leave the bed due to its high. I decided to accept the low height so with help. we put bed on the side to unscrew the leg extension but to my surprise, there was a middle extension to make it not that high. It was easy to unscrew three legs, two were very tight but we did it, the last one was impossible to unscrew. My husband took it to the store to unscrew it so we can adjust the bed's hight. The person in charge suggested that this is the way it's and can't be unscrewed. They don't have another leg which includes three pieces to replace the defected one. maybe that was the reason the delivery men didn't show us that mid high. Their option that we're within the time to replace it but we have to pay $250. it's definitely unfair to sell us defected leg that can't be adjusted to prevent my back and legs pain. I ask to replace the defected leg with a a good one. I'm ready to go pickup the leg, or replace the bed as they suggested but with zero money. I will give one star as this defected leg gave me back pain, that I'm only asking to either replace it or replace the bed. i appreciate someone to call me as they promised and not leaving this matter unsolved. update: Randy, the sales person called me and offered whatever solution to help fix the issue. He happily gave me another leg with three pieces to solve the problem. I appreciated his willingness to go the extra mile to solve the issue as I don't have the time to follow the manufacture warranty . Great customer service, as if he were the owner or just being loyal.

I do NOT recommend this place. Jeremy stated I would get the head and foot lift and instead gave me…read moreme the crappy base! He specifically said I was going to get the the lift that elevates head and foot and instead snuck the crappy one in on me!!! Not good for business!! I am very upset. I would have gone to another place that offered it free with the purchase of a mattress!! So wrong to do

When we entered we enjoyed being able to walk in and was able to look a minute before we were…read morewelcomed in by Susie. She was so friendly and explained everything to us and told us about the sales. We live how the had so many options to choose. I ask about the fabric on a couch she told us that one could be changed and showed us all the options they have. I noticed they had little drink stations and some ice cream yumm. I think the price was good. Their customers service is top tier.

Everything went well until delivery. Not the delivery crew they were great. The furniture was…read moredamaged (fabric torn) and the delivery crew caught it before loading and turned it in so they wouldn't be blamed. Someone sewed it up and shipped it. now we have to have another piece made and swapped out More waiting and wondering. Let's see how this goes and if they call me or I have to call home zone.

Horrible experience with this store, bought two mattresses and got delivered two days late from…read moreoriginal delivery date after several phone calls and excuses, one mattress was ok, second one was smelling or impregnated with a tabaco or someone smoke , I sent a message to the owner and he never replied, cheap materials, stay away from this store, you will get what you pay .... Learned a lessson here guy!

I walked in on Saturday, the gentlemen was extremely nice and helpful. They were down one guy that…read moreday and yet I felt like he was doing a wonderful job. Everyone was being helped and he made me super welcomed. They have wonderful prices and have great deals going on. I definitely will recommend this place to everyone looking for a mattress or even a bed frame. The man that helped me out even ended up delivering it himself! Great place!

furniture kept breaking then they went out of business so extended warranty was uselessread more

Value was higher than same exact item I found at Ashley's Furniture. I suggest Do your comparisons…read morefirst!!! Service good. And selections nice. I just wish I had got a bargain.

My husband and I were in great need of a new mattress after moving to TX. We went shopping for…read moremattresses at a few places in town (and after having failed two times at getting one of those mattresses in a box!), and we were SO pleasantly surprised to find a fabulous mattress at City Mattress. It's one that we BOTH love which is hard to find for us! Manny was SO knowledgable and not pushy at all... in fact, we went back in and purchased another mattress for our daughter that she loves! I've waited to write this review until we could tell for sure that the mattress lived up to what we were told and that after a few months, we'd still be as delighted with our "Fort Worth Mattress". It's even better than we'd hoped! THANK YOU Manny for being so great to work with, and City Mattress for making such a great bed!

We LOVE our Legacy mattress from City Mattress Factory!!! Thank you Mark and Norm! You were great…read moreto work with and so patient with us. We knew we had to get rid of our old mattress but I was scared of the process of finding the perfect new mattress. There's SO many options out there and it's super confusing. I started researching and seeing many great recommendations for City Mattress Factory from my local "go-to" neighborhood page. I woke my husband up one morning and told him we HAD to be there when they opened (they open @ 8am!). I knew we didn't have to look anywhere else. Norm was so patient with us! We brought our own pillows and blanket and I made my husband spend at least 10 min on each mattress we were considering. I knew the Legacy was for us when my husband feel fast asleep on the Legacy. I was starting to feel like Goldilocks but now this Goldilocks can finally get some rest!!! We finally have the mattress we can't wait to crawl into! We are SO thankful for you and your quality products!!! XO

KJ is fantastic! We were immediately impressed with the overall store, and the warm welcome from…read morethe team members. The Expert Match experience is like nothing I've ever seen and truly made the search for the right mattress much less daunting than I expected. Even when there was a bit of a rush during the process, we still felt like KJ, and her team, were fully plugged in to our individual experience. I wish I would have known about this store sooner, but we are now loyal customers of KJ and Sleep Experts from now on and will continue to recommend them to people we know.

5 stars!!!! We didn't really know what to expect walking…read morein, we really didn't want to be followed around by a pushy salesman while looking for a mattress. But that was not the case. When we walked in, the store was clean and smelled really good. Tony helped us out and had us both lay down on their smart sleep system which filtered out which mattress would be best for both of us. It made it easier than to try and lay down on every single mattress because after a while, they all start to feel the same. Whenever we chose the one we liked, he gave us prices and didn't try to sell us on the more expensive ones. Tony got us a great price and hooked us up big time! I highly recommend this place to buy a new mattress. Also, if you find a bed you like, they check to see if they can get you an outlet priced one first to get you one for half the price!

Gabby provided great customer service and helped me through the entire process! The value was great…read moreas they price matched and I got a great deal. They have a variety selection here. I definitely recommend coming by and asking for Gaby if you are looking for something she will take care of you.

Isabella help us out, she was friendly and took her time with us. I would highly recommend this…read moreplace. Customer service was excellent. Give it a 10+

Ok here is a few things before I get into my review…read more 1.I have purchased a mattress from here before years ago and it was perfectly fine. 2.I support small business. Now for my review, I recently purchased a matress with an adjustable from this establishment. The mattress in the store felt different from what was delivered to me, it felt soft but firm and this mattress has no support. The mattress feels like I am sinking in my bed and I have to go the the chiropractor this weekend because of this bed. My back hurts every morning so I am sleeping on an air mattress which is said to get a decent night sleep which is sad. The adjustable is a whole nother beast also let me say they do not set this up for you but charge 75$. The adjustable instructions is just bad and we had issues screwing the screws in the correct location because the inside was not done correctly because it stripped the screws. Then.certain pieces needed to be screwed together was painted over to the max, we had to take scissors and trim the paint to get the screws in which was a pain. Then on top of that the adjustable will just shut off by itself not like we are using it. My fiance call about these issue to the owners and was told we cant do anything about the matress and the adjustable is under warranty but you have bring it here. I am selling my matress and adjustable and I repeat when I say this I will not be back going a bigger business that takes better care of their customers.

Thank you for letting us try all mattresses in the warehouse and we found the one we love! The…read moresales are not pushy at all. We got the bed in a box online retailer brand and this warehouse is the only place in dfw to have sample to try on. Thanks the sales rep to be helpful. We got a good quality pillow from there as well. Finally my neck and back doesnt need to suffer!

I had the pleasure of working with Robert during my recent visit, and I was thoroughly impressed…read morewith their exceptional customer service. From the moment I walked in, Robert greeted me warmly and took the time to understand my needs. They were knowledgeable about the products, answered all my questions with patience, and provided helpful recommendations without being pushy. I truly appreciated their professionalism and positive attitude throughout the entire experience. Thanks to Robert, my shopping experience was smooth and enjoyable. I will definitely return and recommend this store to others! p.s. my back pain is gone!!

They're only getting 1 star because zero is not an option. I WAS a repeat customer of this store,…read morebut will never send another dollar their way. The salesperson lied to me about which base I was paying for AFTER I told him I wanted a massaging base. This was because he told me the model I was asking for was out of stock because it was last year's model (it's back in stock now, btw) but that he'd get the comparable new model. He did not. The sales person's name is Andrew Kriss at the Arlington Texas store. AVOID THIS STORE UNLESS YOU WANT TO BE RIPPED OFF. When I asked for a copy of the chat on their site, that they have a copy of, they refused to provide it.

Terrible terrible service!!!!! My mom told me to come to this location to buy a rice cooker because…read morethe selection was vast and the prices were the cheapest she has seen. So I come here with her and we are looking at the rice cookers one employee and older gentleman was helping us and we looked at it and we took a few out of the boxes to check the product. That's when the service went terrible. Another young gentlemen comes up and says what are we doing and that we can't open up the boxes if we do we have to purchase it. Even though it looks like others have done it as well. I told the gentleman we were sorry we didn't know we couldn't open up the box to see if the product if it was ok and his response is we can open it for you and show you. And then he starts going on what are you going to do open all of them to check?? I told him we were sorry there is no reason to be rude about it. He just kept telling us that if we open it we have to purchase and if we were going to open all of them. I decided that if this is how we were going to be treated I would take my business elsewhere. I went down the street and bought the exact same rice cooker at Hong Kong supermarket for 10 dollars more. I would much rather pay a little extra than have to deal with that A-hole of an employee. We didn't do anything wrong we put things back nicely we didn't deserve to be talked to that rudely. It was in the middle of the afternoon there were no one else in the store you just lost a sale.

This store is SO overpriced! They are talking 15k-25k for a couch! A couch! I know there is a…read moredifferent level of quality and I'm sure that these aren't couches that you can buy anywhere but they sales people are all lazy! They don't want to hustle at all! We talked to a sales person that I would never buy anything from him! He was pathetic! Worst example of a sales person! They are 3 times more expensive then other competitors in Arlington Go here if you wanna get robbed They push credit hard too