My second experience with Levity could not have been more different than the first. Where the first time they had been as helpful and friendly as possible, the second time they were the exact opposite: curt, dismissive, and even cold. I would even say bullying, like they were trying to be as awful to me as possible to prove some weird point. The contrast was distubring, unexplainable, and unprofessional.
The Webasto altitude adjustment is a standard procedure. Should be 20 minutes. Levity claimed to have done it before, and I had already paid them $750 with an agreement they would do the burner insert cleanout, and the altitude adjustment. Documented and agreed to.
The Rheostat started flashing when first plugged in (instead of after initiating the altitude adjustment mode). This indicates an error message that needs to be cleared. Standard. Jimmy simply threw up his hands and said "it's flashing" as if that were the most technically shocking thing for a component to do, and there was no way for anything to work out now, everything was a bust, and walked away.
They tried it several times, and after 1 1/2 hrs Jimmy said he couldn't do it. He didn't offer to return my money, he didn't listen to my suggestions, and he was thoroughly curt and rude, just shuffling me off property. He already had my money, what did he care? He made a big hoo ha about the time and energy of the shop and how they had to move onto other projects. Absolutely no regard for my time, energy, nor any civil regard for me as an individual, nor legal regard for our agreement. Throughout, his attitude was completely innapropriate and irreverant.
I was paying attention the whole time, and have read everything about these procedures. A single extra wire from the multi controller (the temperature sensor) was still plugged in when the rheostat was connected. This was causing the error message which would be cleared easily if that wire were unplugged. Then the adjustment would indeed be a simple 20 minute job. As I drove away, I realized this, and then did some research to confirm my intution over lunch.
I drove back to Levity after lunch and explained this to Jimmy; he blew me off rudely and claimed "we already did that". Looking back, he didn't even listen to me, he just wanted to get rid of me. So unprofessional.
Desperate to get this fixed (so I could continue to the climates I wanted to be in) I drove 8 hrs round trip the next day for another wild goose chase on misinformation by webasto. $100's of dollars of gas, my time and energy, all wasted.
I was attempting to text with Levity throughout this. They were obtuse and unwilling to recognize their mistake, leaving me high and dry. In the conversation, it turns out that when Jimmy said "we already did that" he hadn't even understood what I was talking about, he thought I was talking about the grounding wire and wasn't even aware of the temperature sensor wire and why that was significant. So he literally wasn't listening or even trying to be civil, let alone professional. At any point they could have retracted from their weird obtuseness and just finished the job they'd already been paid to do.
Finally, I got it adjusted at a shop that is competent after a nightmare of broo-ha-ha. And I was right about the extra wire, that is confirmed now.
This was nearly two weeks after first contact with Levity. If you remember, the goal with Levity was to get me back on the road as quickly as possible. Jimmy could have saved me the extra week of driving around and stress, all the gas money and headache. The wire needed to be disconnected exactly as I had said, it would have only taken a few minutes. I payed them $750 to service the heater and make the altitude adustment. It's documented. They did not make the altitude adjustment. The heater works, but it makes a number of devilish sounds it didn't make before, including a terrifying loud rattling pressure release pre-explosion sound as it starts up (which it never made before) which has caused me to move the fire extinguisher into a more convenient location as I wouldn't be surprised if it blows up soon. And I doubt Levity would take responsibility for their poor work unless I took them to court. Le Sigh.
Levity was rude, arrogant, dismissive, and even when I did their job for them in figuring out what was wrong, completely failed to be helpful and were rude and innapropriate even further.
Do not give them business. The van build industry is dirty as hell, and we need to stand together and put bad apples out of business by refusing to put money into their greedy little hands. read more