I am writing to formally complain about a deeply troubling experience during my mother's…read moreappointment today. My mother is 85 years old, handicapped, and has significant difficulty walking even with a walker. She was scheduled for a denture adjustment appointment at 12:50 PM. At approximately 11:00 AM, I received both a text message and a phone call from your office instructing me to bring my mother through the back entrance so she would not have to walk a long distance. When we arrived, the back door was locked. There was no bell, no signage, and no way to alert staff. It was extremely cold and windy. I attempted to call the main office line multiple times, but no one answered. We waited outside for over five minutes, during which time I could not safely leave my mother standing, as she was at risk of falling. Eventually, a staff member named Melissa opened the door while taking out the trash. She refused to let us enter and repeatedly told us to go to the front entrance, stating that staff "do not work in the back." I calmly and respectfully explained multiple times that your front desk had specifically instructed us to use the back entrance and showed her the text message confirming this. Despite this, she refused to assist us, refused to contact the front desk, and continued questioning me in a confrontational manner rather than helping an elderly disabled patient out of the cold. After several minutes of unnecessary argument, I stated I would take my mother back to the car and go to the front desk myself. Only then did Melissa say my mother could come inside and sit in the waiting area. Shortly afterward, another staff member, Holly, became involved. Instead of addressing the situation or acknowledging the failure in handling a disabled patient, she immediately defended Melissa. At no point did either staff member acknowledge that my mother's safety and comfort should have been the priority. This situation reflects a serious failure in basic customer service, communication, and care for elderly and handicapped patients. At minimum, my mother should have been immediately allowed inside and seated while staff clarified any internal confusion. I expect better treatment for vulnerable patients and hope this matter is taken seriously, and not question patients like some legal experts! I AM TOTALLY SHOCKED THAT I GOT A LETTER FROM CHRISTINE THE OFFICE MANAGER THAT THEY WILL NOT BE PROVIDING SERVICES TO ME ANYMORE, EVEN THOUGH THEY MISTREATED ME AND MY HANDICAP MOTHER, ABSOLUTELY UNBELIEVABLE! GREAT CUSTOMER SERVICE, BY NOT ADMITTING THEIR FAULT!

I have written a review for Lux Smile before and need to do it again because I just had another…read morewonderful experience there. I had cracked a tooth and knew I would need a new crown. Got an appointment in no time and Dr.Sarah and her assistant Jackie began their magic! Believe it or not I went in at 9:40AM and walked out a few hours later with my crown all done and feeling perfect! I am so impressed with this dental office. Dr.Will has put together an outstanding group of very bright, great people! Everyone is so kind and so happy when you arrive. You'll feel right at home in a minute. BIG THANK TO YOU ALL!

I had an appointment that was canceled because they had no dental hygienist. I rescheduled for…read morefurther out and they just canceled that appointment because once again they do not have a dental hygienist available. I was told I would be put on a cancellation list. I never received a phone call to reschedule from the cancellation list and I know that there were appointments available because they offered them to my daughter two different times. They are disorganized and disrespectful of people's time.

went here because they took my health insurance, had an abscess tooth infection and needed…read moreantibiotics. they prescribed me amoxicillin but after three days the swelling continued. I called back and spoke to a nice person on the phone the assured me they would send out a new script of a stronger antibiotic as soon as she hung up the phone. well I wait two hours (in pain) and go to get the medicine and they tell me the doctor never ordered it. im like that's weird surely there's a mistake...so I call back and they don't answer.. I wait 10 minutes call back again, no answer... mind you I spoke with someone there this morning! so then for the next two hours I called back every ten minutes with no answer. only to have to go to SSH for relief. talk about dropping the ball on an easy thing. I guess not so easy

investigation for over charging, not disclosing less costly and effected solutions…read more Charged for services not needed, held information until we had zero options. Asked questions then was discontinued as clients! Many other DDS around that don't treat you poorly.. Update, research proven fruitful, 3 out of pocket charges that we paid while our insurance said they covered 100%? We are filing 2 flames w our advocates. This shouldn't happen

The staff is friendly and informative. Very thorough and meticulous. However, although my insurance…read morestates cleanings and annual exams are 100% covered it is not the case with this office. I was appalled to receive a bill for the difference the insurance would not cover (balance billing) It is disappointing that profit is chosen over patient care. I would have been a life long patient as I was very pleased with the care. Unfortunately, I cannot in good conscience continue supporting this business when such practices are employed to squeeze every cent possible out of people.

Dr Shirpani and the team are great. When I first started coming here over ten years ago, needing a…read morelot of work and living paycheck to paycheck, they worked with me. I'm here right now getting a short notice surgical clearance done and they are right on it

From the owner: Family Dentistry provides general and cosmetic dentistry, including bridge work, implants, teeth…read morewhitening, teeth reshaping, and emergency dental services, in Marshfield, MA.

I LOVE going here!!! The staff is absolutely wonderful as are the practitioners! I wont go…read moreanywhere else!!!!

Very kind and caring individuals that gave me comfort by being compassionate and supportive.read more

If you are lucky enough to become a new patient you will see why this is THE BEST Dental Practice…read moreon the south shore. Don't know what I did to deserve "Dr. Dave" and his staff but I am so lucky that my family has this guy to take care of our teeth! You guys and gals ROCK!

If I could give more than 5 stars, I would…read more I've been going to Dr. Bastien for years and have always been satisfied. Whether it's a routine cleaning & exam, getting a filling for a cavity, or providing the recommendations for taking better care of my teeth/mouth, they've always been courteous and professional and willing to answer any questions I had. The hygienists do a great job, and are always pleasant to work with. I had a cavity filled by Dr. Bastien several years ago, and while at another dentist's office (while I was traveling) the oral hygienist kept saying it was some of the best work she'd ever seen and that the filling was hardly even noticeable. At one point, I was experiencing a lot of pain in my molars, and getting constant headaches. After my X-ray, Dr. Bastien pointed out that my enamel appeared to be wearing down, which was usually caused by grinding your teeth while sleeping. He fitted a night guard for me, which got rid of the pain and headaches. Additionally, they are very helpful when it comes to dealing with insurance as they will push your provider to cover more costs if there's something you really need (in my case, it was the night guard). They got the out-of-pocket cost cut in half for me! All in all, I've always been happy with the work they do and would recommend it to anyone.

All of the team members I've met here are very pleasant. All appointments have been on-time. This…read moreis the best dental practice I've ever been to.

Wonderful team and an amazing group of people. They treat you like family, not just a patient…read more Highly recommend

I have been seen twice here, and I just can't say it enough - they are wonderful ! I am terrified…read moreof the dentist, but at the first visit everyone was so gentle, so empathetic, explained everything and just made me feel so welcome ! The second visit was to start the treatment plan. I haven't been near a drill in a long time, and have had some really bad experiences before. But I felt so comfortable with their office I got myself in there. Debbie was so kind and made me feel comfortable, just like Santa did at my first visit. Dr. Pronczuk is very gentle and the Novocain was painless, and she actually numbed the teeth, something few dentists in the past had been able to do. The drilling was pain free ! I had a really broken tooth, and it looks like a perfect tooth now ! From Dr. Pronczuk to the secretary, everyone is exceptional. Thank you Santa, Debbie and Dr. Pronczuk ! I wholeheartedly recommend this practice !!!

Dr Pronczuk is a wonderful patient and kind dentist as for her staff they are excellent as well…read moresame patients and kindness for those of us who are a bit chicken . Thank you for your great care . Jane McMahon

Pete is an absolute pro! He not only does everything with precision, he keeps you full engaged and…read morein sync at every step to check what you need and how you're doing. His whole team complements him making the Pellegrini dental experience a joy! And yes this is the dentist I'm reviewing ;) Highly recommended and have already referred family, friends and neighbors. Thank you team Pellegrini!

A professional practice in every aspect. My cleaning was thorough and fully explained. I was…read morefrequently asked if I had questions or felt uncomfortable. There was zero pressure when discussing possibility of future treatments. They didn't even floss shame me! Highly recommend.