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    LeveL8Mall

    3.7 (3 reviews)
    Closed 12:00 am - 6:00 AM

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    Badcock Home Furniture & More

    Badcock Home Furniture & More

    1.0
    (1 review)
    0.1 mi

    I would give a negative number if I could. I love the eurotop mattress I purchased but will never…read moretrust the lying manager and employees of the Palatka, Florida store. I am sure other furniture stores have similar stories but there are enough out there I will shop elsewhere in the future. I am even willing to go on a wait list to get the product knowing it is new, which is what I am purchasing. A few weeks ago in July 2023 I went into the Palatka store to buy a mattress. I found a twin eurotop I liked and could get it within a few days time. The sales clerk said they might have one in the back that someone didn't want. Then she said something about floor model and it might need to be re-wrapped. I was excited until she started mentioning floor model. Not on a mattress specifically. I refused to consider that one and said I wanted a new one from their warehouse. It was scheduled to come in a few days later. We went early in the morning and the truck had already made its deliveries. I was allowed inside the back and they found the box springs and the frame, both wrapped nicely and or boxed as should be. Unfortunately they couldn't find the mattress. Then I started getting excuses, then all of a sudden they came up with the mattress from a far corner. The rest of the current deliveries were sitting in front of me just inside the dock entrance doors. I was given excuses as to why it was over in the corner and I asked if it was the one that was already there. I was told no, this was what was delivered so took the mattress home. Got home and saw that the tag said May of 2023 and knew they lied to me. I called the store and got several more stories, or should I say lies. One being they had received 2 that morning but they were already out for delivery. I asked why I didn't get one of those. No answer and more lies. I called the main store with the warehouse and talked with someone who helped me determine that the mattress I had at home was not delivered that day to the store. This is a mattress we are speaking of in which you sleep on. I called the store and spoke with the manager again and only received more proven lies because her story clashed with the warehouse information. She agreed to exchange the mattress. They whole staff turned very rude at this point. Now this is where I really am upset because a few days later on delivery day we got there about the time the truck was supposed to arrive. We were told it wasn't there yet so ran errands and came back within about a half hour. They said truck had arrived and exchanged my mattress. The mattress was wrapped in plastic but I don't think that means much because there are handheld devices that can heat seal plastic. In essence, the mattress I was picking up was dated February of 2023. several months earlier than the one I just returned. Plus, there were like several smudge marks on the plastic. It was sealed, and looked new, but I don't trust it didn't come from the dregs of someone's back storage room. Why the smudge marks??? I took the mattress and kept it because I had company coming the next day. I have my mattress in a zippered bed bug cover, then have a mattress cover over it and is the only way I can sleep on it. I will eventually replace the thing and donate it. I did not tell my guest the ordeal, the mattress is very comfortable but I have a hard time using it when the snoring gets too loud in my bedroom but force myself.

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    Badcock Home Furniture & More
    Badcock Home Furniture & More
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    LeveL8Mall - furniture - Updated June 2026

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