I don't usually leave reviews this long, but this one is well deserved. After a pretty significant…read moreamount of damage to my car, I was referred to this location by Progressive--and I'm so glad I listened. While the repair process took a few weeks (which I learned is totally normal given the extent of the work), every step of the way was handled with professionalism and care. Samantha was phenomenal. Her communication was next level--always responsive, kind, and incredibly helpful with every question I had. She truly went above and beyond, not only making sure the repairs were flawless, but also restoring the exterior and interior of my car to a condition that felt 1000x better than when I brought it in. Topping off my oil, leaving a full tank of gas, and cleaning and vacuuming out the inside of my car was not a part of the service (only the exterior passenger side headlight), but she and the team did it anyway. Do you know those little things are so rare to find in a car service company? I mean the sweetest people ever! I am truly blessed. Even though I drove nearly an hour each way through traffic, I would do it all over again just for the peace of mind of knowing my car was in capable, trustworthy hands. and I was skeptical at first because I don't have much trust for any car repair company just because of the amount of burned experiences I've went through. Huge thanks to Samantha and the entire team--and to Progressive (my car insurance) for the recommendation. I couldn't be more grateful. 10/10 experience PS if you do not have full coverage, you are losing at life ! Pay the extra premium and make sure that car rental is a part of the monthly fee/contract. Sincerely, a true adult

A big Thank you to Samantha, Randalyn and Johanna for great customer service. They were friendly…read morefrom the moment I walked until my departure. Samantha made a call for me to clarify a communication misfire between Caliber and Prograssive which saved me time and money.

DO NOT COME HERE FOR REPAIR…read more The worst experience ever. My car was here for a month. Picked up the car on the way home the side view mirror fell off the car. Over the next few days more and more issues were found. Was told to bring the car back and it would be repaired within one day. Two weeks later still now car. I spoke with Matt the manager and was given the run around. Not once over the month and a half than my car has been there did he call me to let me know what was going on. Not once. Any time I was given an update was due to me can them on the day I had been told my car would be done. Not sure when or what has happened to this shop but service and communication is no longer the top priority!!! Simple if you need more time to do the work give the customer a call to ensure they are made aware. Picked up the car today and the manager did not even think to step out of his office to greet or check over the car with me. The only two ppl who have been any help during this 2 months process has been Dana and David. Over spray Weather stripping Ripped leather Bolts missing Etc.............

I dropped my mom's car off Wednesday.. my rental was taken care of at the shop. The car was…read morerepaired and finished by close Friday. They even detailed it inside and out. I'm so glad the other shop never reached out. Classic Collision is worth the trip. They did an amazing job. And the price was reasonable as well. 10/10

AMAZING WORK! I will most definitely be taking all work I need done to Raymonds. Family oriented,…read morevery professional & work is done extremely FAST with QUALITY work. I took my car in on Thursday & I got it back Saturday morning. I told them I was on a time crunch & they worked with my schedule with no reschedules or run arounds like ever other shop. I recommend this shop to everyone who needs work done. Fast, professional & top notch work!

Found this auto body shop on Google. I contacted them to schedule an appointment to look at my car…read moreand give me an estimate to repair the damage. I dropped my car off and they began the repairs immediately. I was impressed with the service I received, the cost of repairs and the customer service. I would definitely recommend this business for auto body repair services.

This review is based on my overall experience with customer service and getting body work done on…read moremy vehicle out of pocket (not an insurance based claim). I took my black Nissan Versa Note to Wren's Collision in 2025 for a quote on a damaged passenger door that I wanted to get repaired for years. It was damaged by a concrete pole while backing out of a parking garage and unable to open due to fender damage. In 2025, I made an appointment for review and Dana provided a detailed quote with paperwork with pricing. She also helped me that day by removing a stain from a white car that hit mine while it was parked at a shopping center, since I brought that up as well when inquiring about the body repair. I did not decide to proceed with the door repair then because the cost was higher than I expected and I was not ready to pay for it out of pocket. The customer service I received was great & I said I would return when ready to pay for the passenger door repair. In March 2026, after more research, comparing the cost to buy a newer car and a pressing need to have a functional door so the car could seat four people safely before my approaching due date, I called Wren's Collision to see if they had my 2025 quote on file and to verify if they could use it to complete the repair. They were able to locate it and confirm that the pricing would be the same or less (due to part costs decreasing). My car is 10 years old now, so finding the fender and door is not so hard. I decided to proceed and I worked with Dana throughout the process. First, I paid a deposit to cover the parts on Tuesday, 3/31. She provided an estimated timing of 3 business days for the parts to arrive & about a week total to complete the job. The parts arrived by Friday, 4/3 but they were damaged so they had to reorder them from a vendor. I appreciated the transparency, even though this set my preferred timing back by a few days, but the communication was on point. The new set of parts arrived by the EOD the following Wednesday & I dropped my car off Thursday morning, 4/8. The administrative staff was friendly. I filled out paperwork, and Dana and I looked at the car to make sure the current damage was noted properly before I turned over my keys. Dana let me know she requested prioritization of the repair with the mechanics due to my circumstance and said it would be done by the end of the next week. Once my keys were turned over, I received a text from a third party associated with Wren's that provided updates on the status of the car repair progress. This was refreshing. I opted to uber home, but they work closely with Enterprise which is right next door, should you need a rental. On Tuesday afternoon, 4/14 - I received a call confirming that my car was ready for pick up. I picked it up around 5:15 PM the same day. I was AMAZED when I saw my car. Not only did the passenger door look brand new again, but they took the time to vacuum the inside of it as well, so I felt like I was driving a new car home. I am thrilled. Body work is not cheap, but it sure does feel good to get it done right after many years of riding around with visible damage and an unusable passenger side. Thank you to Dana & the staff for giving me peace of mind as I drive my car. I recommend this shop based on my overall experience.

I am sharing my experience with Wren's Collision Douglasville, Ga. Group in a factual and…read moredocumented manner as part of an ongoing consumer complaint. My vehicle, a Nissan Rogue Platinum, was involved in a collision and was towed directly to Wren's Collision Group. At the time of drop-off, I completed a walk-through/intake inspection documenting the vehicle's condition. After repairs were completed, the vehicle was released and towed back to my residence. At pickup, I did not have an opportunity to conduct a joint walk-through inspection with a representative of the shop to document the vehicle's condition at the time of release. The vehicle remained in their possession for approximately 8 weeks. During that time, communication was inconsistent and completion timelines were extended multiple times. While the collision repairs appear to have been completed, I have an unresolved concern regarding windshield damage that was not present in my intake documentation/photos prior to the vehicle being taken into their possession. Specifically, there was no red impact mark or similar windshield crack damage documented at drop-off. Upon return of the vehicle, I observed 2 impact marks and a cracked line across my windshield. A red mark/impact point on the windshield that was not reflected in my intake photos or documentation. I raised this concern with the shop, but the issue remains unresolved. I am documenting all records, including photos, invoices, and communications, and pursuing resolution through appropriate consumer protection channels, including the Georgia Attorney General's office. I am sharing this for awareness so others understand the importance of detailed documentation at both drop-off and pickup during vehicle repair processes.

I thought I was going to a reputable place. Everything was fine until after they received payment…read more That's when they wouldn't provide me with an adequate itemized receipt to verify pricing and where the parts come from. Had a issue with a bumper being defective and they wouldn't take responsibility or give me the manufacturer's information. Instead she had me talk to one of her friends fronting as the supplier. The works OK, but make sure you check your vehicle as several things were overlooked on mine. In the end you get what you pay for and if that's warranted work then I'd advise Rush. At least if there's a problem it'll be addressed without all the runaround game playing. CINDY was great to work with, but Juanita/Eric were not so much at all. Had a hard time giving this place the 1 star I was forced to give. Be warned and hood luck if you patronage this business.

Shelly was amazing and very kind when I brought my 2018 truck in from an accident. The truck was…read moretotaled, however, I will always remember how attentive she was and how professional she handled me!

Repairing my bumper was challenging. But they persisted and did a great job! It looks awesome!!!"…read more And drives great! And I believe the charges were fair based on the condition of the vehicle. I'm happy I found them. Highly recommended.

We took another car here for some work, and we were once again very pleased with the customer…read moreservice and the price. Seriously, if you need a body shop, this is the place to go. I wish every business in Douglasville knew how to serve their customers like this place.

Not sure of their work but the quote I received of 330.00 was more than double from other offers I…read morereceived to install an alternator.

First and foremost I must say these guys do stellar work as Ivan completely transformed my front…read morebumper damage to showroom condition, Ivan is a very talented guy. They dont accept credit/debit cards which essentially was my only gripe and I will definitely use them again in the future.

I was recently in an accident and directed to Gerber Collision in Douglasville for repairs…read more Unfortunately, my experience was far from positive. Communication throughout the process was poor -- I had to chase updates and felt left in the dark more than once. But the real issue came when I picked up my 4Runner. The damage was to the rear bumper, and I immediately noticed the rear hatch would no longer stay open. When I brought it to their attention, I was told they hadn't touched the hatch. But there were absolutely no issues with it when I dropped the vehicle off. They chalked it up to coincidence, refused to take any responsibility, and were very dismissive. There are plenty of body shops out there -- I'd recommend shopping around.

I brought my car here after being rear ended. The customer service here is excellent. The process…read morewas explained to me. I was notified throughout the entire process with phone calls and text messages. The work looks nice and they detailed my car. My bumper looked brand new. Its sad that a few weeks later, I backed into a car and ruined it LBVS. There was no doubt that I would take it to Gerber. They even remembered me LOL. They replaced my bumper....again! They are very efficient and got me taken care of the same week I dropped it off this last time. I would recommend them. My insurance company did not send my check in time and they worked with them so that I could take my car home. Hopefully. I wont have to use them again, but if I do, I know I will be taken care of.