A bank is a bank....or is it? I've heard complaints from friends about their banks, and I'm happy…read moreto say, I've never had such a problem here. The staff are friendly, and non-judgmental when you forget your debit card in the machine two days in a row (at least to my face they were). It's a clean branch, with comfy seats to sit and wait to talk to your financial advisor or just wait for your boyfriend to finish his banking.

Super friendly and quick service here…read more I popped in while running some errands to get a money order. I barely had time to stop at the front of the line when the next teller was calling me over. She was quick to process my transaction. It's been a ling time since I've done a money order so I had some questions. She didn't hesitate and knew all the answers. Might be a simple thing but it made a difference for me. February Food-Free Yelping Challenge 6/29

Refused to give me my card because of political stances. I have always been given service with a…read morehealth card. Management loves to mess with ppl and ruin there stakes in life. Have a miserable one td. Horrible to think we can't have access to our own money because of power hungry management.

I had mostly positive experience with tellers and branch reps, but this review is mainly about the…read morebranch manager. I had a really unpleasant experience with the branch manager today, Sunday-Mar 3rd, 2019. I was in the branch to change security pin of my new credit card. I spent an hr in the branch today for such a small task, which already should have been an automated process and I personally never had to do a pin change at the branch before this. Teller says she needs to check 2 government issued IDs (which again is the first time I ever heard of to getting your credit card activated). Anyhow I had one physical id with me and another as a photocopy on my phone. She couldn't consider that and checked with the manager as well, who agrees with her and sends me off. I make a call to credit card support and explain them the situation. They tell me to have the TD branch rep call from their phone and they could help her out with the verification process. I go back to the teller and she guides me to the same manager again. I explain the whole situation again and now when I ask her to call the support, she says it's not worth her time, and removes that security hold herself and activated the card and lets me change the pin. Note to the manager: If you do take your customers account security seriously, then you can't consider making a phone call to follow the proper procedure a waste of time. And if it wasn't really a requirement to check 2 pieces of id, then you could have helped me out the very first time.

My wife and I have had the good fortune of banking with BCU for over twenty years. Service - Simply…read moreexcellent ! Hospitality - Superb ! Truly a pleasant and welcoming banking environment brought about by the hard working , friendly and always courteous members of the BCU team. ....... Ihor Ilnyckyj, Member ( happy and grateful for the services provided by all workers of BCU - Thanks so much ! Stay well ! )

You don't have to be Ukrainian to use Buduchnist, but it helps. (Especially since, as far as I can…read moretell, the tellers consist entirely of Ukrainian women, and some can be a bit surly.) They support local Ukrainian organizations and schools, incidentally. While the credit union does most of the stuff you can get at a bank, you'll have to pay a service fee to use their ATM card elsewhere, since there aren't multiple branches around town. They seem to get bigger and bigger, too: now Buduchnist's financial services are swallowing up the old West Arka next door. Unlike the big banks, their growth comes back to the members, even if the folksy, grassroots feeling is lost in the process.

Very friendly yet professional services. The staff is very helpful and balances the missing…read moreservices at BMO online services. Comparing to other BMO locations, here they actually listen to your needs without pushing you useless services or complicating your life by denying your requests. In shot, super helpful! The only issue are the annoying line ups in the afternoon hours. Also, a dedicated "window" for elderly, as well as private window for business clients would be great.

I had a great experience at this branch! Nesrine the CSR helped me and she was so patient and nice…read moreeven though I was complaining. Great Customer service!

I visited the RBC at Bloor West Village (2329 Bloor St W) on July 12, 2017 to pay my RBC credit…read moreCard Bill and I received the worst customer service I have received in any bank. The bank teller did not greet me even though I did, she would not even acknowledge my presence and she would not look at me. I had to repeat my questions all the time as she would not even pay attention to me. Whenever she answered she gave me the works attitude I have received ever. It was clear that she did not want to work that day or she hates being a bank teller so its beyond me why RBC selects these people to deal with its customers. So if you want to be treated like a beggar or an invisible man I would suggest you visit this branch. Honestly Im actually thinking of changing the bank I use just because of this. By the way, she did not even wear a name tag. All I can say is that she is blond, straight hair, and she is in her late 20s or early 30s.

A bank stuck in the 19th century with employees who NEED TRAINING badly…read more-chose to have the property taxes paid by the bank; it was a new build and we got appraised 2 years after we moved in; RBC sent us a notice that the monthly amount will increase by 200$ on a certain date but they started taking it out one week earlier than they said they would; we had to pay NSF because they cannot process anything right -needed a mortgage on a 2nd dwelling to be able to take possession of our new house before we sold the old one; at first they said no; when they heard that a different bnk gave us the loan they invited us to the branch to 'work it out'; after 30 min the very 'professional' message was: 'I cannot help you, take the other loan and run' -ported our mortgage with a few weeks gap between the two close dates (old property closed a few weeks later than the new one); we asked to extend our mortgage to 5 yrs and blend the old rate with new 5 yrs rate: answer was NO (they do not want business that much is obvious by now); they promissed that no CMHC fee would be charged for porting with decrease and that they would try to waive the penalty (or part of it) for porting down; what actually happend: we were charged CMHC and no penalty was waived -on the new mortgage we chose to pay weekly accelerated on the first week after opening that mortgage; it took them 4 weeks (during those I had to call several times) to get that straight and start taking money out of our account -after I repeteadly expressed my dissatisfaction with their services they increased the interest rate on my credit line from prime +3.5% to prime +7% WITHOUT ANY CHANGE IN MY CREDIT RATING. Coincidence? Maybe but at this point IT DOES NOT MATTER as we BROKE FREE FROM the incompetence and moved ALL OUR BUSINESS TO A BANK THAT CARES! 6-I closed my credit line and the teller decided to only bring it at 0 and keep it open although I confirmed twice that I wanted it gone; I even turned in my client card!!!

This union is excessively expensive and provides substandard service with unprofessional customer…read moresupport; therefore, I strongly advise against joining it to avoid financial losses.

Horrible customer service. You can leave multiple voice msg and they do not get back to you…read more Although I know that person I am trying to get hold of is working and expects my phone call. When it comes to issues with online banking, customer services is fully incompetent. They eventually transfer you to the same person that does not pick up the phone or/and return phone calls. Never ever get account with this credit union!