My daughter has been attending TOTS for almost 2years now, she began shortly after graduating from…read morethe NICU. She is receiving OT, PT, and Speech therapy. She has came a long way physically with the help of Jordan and other team members, from rolling over to now walking/running everywhere! With the help of Patricia and other team members my daughter is having her GTube removed this year!! She has also learned how to communicate more, starting with signs and is now using words! In OT Lily and team have helped her fine motor skills with lots of cute crafts and her gross motor skills with lots of climbing. We thank you TOTS for being a huge part of my daughter's journey!

Lauren and Dave take care of my daughter and they are always so great with her! They are so patient…read morewith her when she can be so shy at the beginning of the session ! The front desks always has a smile on their face and always waves to us. I love it here!

I previously left a review around November of 2025. I was not happy with service and actually did…read moreget a return call from Barrett Stanley of Benchmark who seemingly at the time understood and agreed with my complaints. I recently had to undergo surgery for what I believe was damage done during that service. I believe this because my surgeon told me it was definitely a trauma injury that totally tore my rotator cuff and until I received care at Benchmark it was only a strain. Sorry Barrett - I tried to call you back but the number you left is the main switchboard and there is no option for leaving you a message. And last week at my primary Dr visit they looked up the reports sent to them by Benchmark and the person who signed each of them was not the person who acted as my therapist. So I suggest anyone seeking care at this facility please make sure to see verification that your therapist is actually licensed. I believe I may have been treated by an assistant, it never crossed my mind to verify they were certified. I thought they had to be.

Benchmark continues to provide excellent one on one patient care. Each therapist focuses on…read moreexceeding patient's expectations along with developing long lasting relationships. The office coordinators are always welcoming and treat everyone with the respect they deserve. The staff is willing to work with each patient to meet their goals no matter the circumstance. I highly recommend attending this facility for any particular need you may have.

No issues. Does what they're supposed to do. Never had PT before. Reminded me I need to take better…read morecare of my body!!

I was discharged from this location on yesterday and found out by a text message. I then went on…read morethe portal and saw the reason for the discharge REASON: I said I was too busy! this discharge also states I requested to be discarged which is LIES. I have never told the lady at the front desk I was too busy never, everytime I leave the office I tell her I will call in to make my next appoitnment. Everytime I do call the front desk Eva, the lady that sits there never have any avaialable slots so clearly there was a conflict. So I called in this morning to ask why was that reason was put for my discharge and that it needs to be fixed because KEISHA who states she is the Director said that's what EVA told her so I am asking when and what time did I tell Eva that? Keisha still saying that's what she was told trying to undermine the reason and blow me off. Very unprofessional, how is she a Director? She was Very rude and hung up in my face. Before she hung up on me I ask for a Supervisor and she would not give me any information also stated she needs to find out what she can change on the discharge paprer. I am like you put the truth, you discharged me and put your policy reason don't lie on me and say I said I was too busy. I never said that. I would never use this location again and I will definately let the VA know this experience since they referred me there. Not to mention I had seen about 4 or 5 different people since I started in March 2025. Two of them left that location then I saw a guy that was filling in, then two other people afterwards. Honestly, I am very dissapointed and for the lady at the front desk to lie and said I said I was too busy and then Keisha to be so rude and disrespectful is unacceptable, even if I did talk over you at the end of the conversation Keisha, I was NOT rude and as a Director you should have empathy better listening skills and better customer sevice skills instead of trying to disregard what I was trying to explain. Hanging up on paying customes is a red flag and needs to be investigated.

My 2 y/o son was injured at this facility. The door separating the waiting room from where the…read morechildren go for their sessions closed on his finger. We received a 2 bandaids and no injury report was made. I emailed them on Nov 11th to inquire about their safety procedures and I got no response. We went to the emergency room and found out that his middle finger was shattered and it was an open fracture. Still no one reached out or asked if he was doing okay. On Nov 25,23 we went to the office as usual and we ended up being terminated from the therapists office. That was a blessing in itself, these people are completely unprofessional and judging from the reviews I don't know how they are still in business.

My son loves it here. Such amazing & welcoming staff. His speech got so much better since being…read morehere.

Great facility - clean and well maintained …read more Von at the reception desk is the best and truly cares for everyone there that walks in the door. My PT Therapist Trevor , listens carefully to all of his patients and develops a well thought out treatment plan- based on your needs and abilities.

There aren't a lot of physical therapy places here in Barrow County. If you're in need of physical…read moretherapy treatment, this is the place to go! I called another PT in the area and they didn't have anything until 2 weeks!!! I was able to get an appointment with Atlanta Rehabilitation and Performance the NEXT day! Von is a receptionist there. I absolutely love her! You can tell she really loves her job. I only came to treat here twice, but every one was so friendly and helpful. Would highly recommend!

This place will tell you that your first visit is fully covered by your insurance company and later…read moresend you a bill. Their practitioners seem knowledgeable but their office is cold and drafty.

The team of PT professionals there is amazing! Kaitlin is the best PT I've ever worked with. If I…read moreneed PT I'm going there.

I've had an extremely frustrating experience with the front office at this Benchmark Physical…read moreTherapy location. There has been constant miscommunication. I was repeatedly given instructions by one staff member, followed them exactly, and then was told by someone else that I should have done something different. This cycle happened multiple times and delayed my care significantly. On several occasions, the office failed to take necessary action to continue my therapy, and I was even discharged while waiting on them to move things forward. One of the worst experiences was with management. After discovering I had been discharged without proper follow-up, I spoke with a manager who was dismissive, argumentative, and raised her voice during the call. She ultimately hung up on me instead of addressing the situation. I was told the issues were due to being short-staffed, but that does not excuse the level of disorganization and lack of professionalism. I filed a complaint with corporate and never received any response. To be clear, my occupational therapist, Adam, was excellent. He was knowledgeable, professional, and the only reason I was willing to continue care at this location. I even asked my workers' comp agency to reschedule me specifically with him. Unfortunately, I was later informed that I had been banned from the location entirely. Because of the repeated delays and lack of coordination from the front office, my workers' comp therapy, which should have been completed over 8 months ago, has been unnecessarily prolonged. I would not recommend this location to anyone expecting clear communication, professionalism, or competent front office support.

I have been a client of Benchmark Physical Therapy located at 5415 Thompson Mill Rd, Ste B,…read moreHoschton, GA 30548 for about six months, working up to a hip replacement on April 10. A week before my surgery, I checked in at the front desk and was informed by Andre that I had 9 visits remaining. After my surgery, I called to schedule an appointment, only to be told that my therapist had closed out my case due to the surgery. Because of that, I was required to obtain a new referral from the VA -- and as many know, the VA can be slow-moving. Fortunately, I was able to get the new referral the same day, Friday, April 18th. When I called back to schedule, I was told that the only available appointment for the entire week of April 21st was a single slot -- right in the middle of the period when I need therapy the most. I declined the appointment and requested a call from the manager or lead therapist. Dawne Ochoa called me the following week, but unfortunately, she did not offer any real solution to address the situation or help me continue my care. At this point, I would consider choosing a different Benchmark location in hopes of receiving more consistent support and communication -- especially during critical recovery periods.