Just moved in today with my husband. We were matched with Ryan...great dimples! This man is the epitome of professionalism and knows how to get things done. He is quick to answer calls and deal with requests making. you feel important . Stress in a huge part of moving and I will say that the way I felt at the David Thompson seemed to dissappear when Ryan came into the picture , he knows how to assure "its all good . Let's hope the company sees fit to reward him for his great work and reward as they see fit. Thanks for being there buddy! read more

If Leston Holdings (construction division) begins a project next to you, be prepared for them to drive on your property, block your driveway, destroy the back alley and then be rude to you when ask if they can be less impactful. read more

WARNING! WARNING! WARNING! Do not move in here. Lestion properties is pure evil. Upon move in, I heard screaming from the apartment opposite me. Inquiring with other neighbours, found out, there is a meth addicted man who lives there and had previously pulled the firealarm, stopped the elevator and the other neighbours had complained to management before and management did nothing. So, management was aware and did not inform me of this. Within 48 hours of move in, the police arrived twice because of the man. Most importantly, I called multiple times, emailed with police case ID, videos, images and the management was outright rude, dismissive and did not even pick up my calls. First time in Canada, I felt unsafe about my life. I tried to get out but couldn't cause I signed the lease. The hallways always smell, the apartment's too cold as the boiler is never turned on, I just kept quiet and told myself I will move out of here as soon as my lease ends though it's 3 mins walk to my work. During the recent storm, the power went and I called their emergency line, nobody picked up or called back and many smaller issues over the year. Now, for move out, I told them I will be moving out July 26, they had 5 business days to conduct the inspection and they said nothing. I reached out requesting inspection and they wanted to perform it themselves. I obviously don't trust them due to the move in issue so I wanted to be present. I provided them regular business hours of 4 to 5 pm. They intentionally ignored July 30 and 31 and said that next week is too late. If next week is late then perform it this week on July 30 or 31! They requested if I could do Saturday and I gave a them a time and they said they cannot do it at that time and that they will perform the inspection themselves. Note: They have not once said a time or date that works for them yet. Like tell me when you are available if you are not available at my time! Then they said that they will charge me extra if the inspection is performed later. They did not reach out or provide a time for the whole week. They are not available at regular business hours of 4 to 5 pm. They did not provide any times that work for them. They intentionally ignored July 30 and 31 and talked about next week. They lied about the meth addicted neighbour. They ignored my calls and emails upon move in with safety concerns. They have not provided times or dates that work. 3 other neighbours from the floor also moved out immediately after their lease ended. I have had 3 landlords before and never faced such issues. Leston is just rude and dismissive. It is much better to may pay more and live somewhere else. If they somehow remove this review, I will check every Sunday and post it again. If they pay and get my account removed, I get a friend's account/ create new one. I will check every Sunday for the rest of my life and post so that this post is the newest one because simply put, that's how vile and evil they are. read more

I've very sceptical of all the 5 star ratings on here. This company recently bought our building and immediately made new rules, some came with a $50 fine. To wash&dry a load of clothes went up by $3. Parking by $25. Now we're hearing, that after renovations are done in our building, rents will be going up by $400. How did this company ever get 5 star ratings??? read more

I have been working closely with Property Manager, Sierra. I called her ONE time and she saved my phone number and when I called the second time I was greeted with my first name, which I haven't experienced with any property managers, she goes above and beyond. She is so helpful and accommodating. She is a wonderful genius who thinks of everything! read more

Heritage Flats PH 1, my experience communicating with the PM thus far has been thorough. She response in a timely fashion to all my concerns/questions. Currently there is a temporary problem with the assignment of parking due to the construction and the PM stepped up to my concerns and help me resolve my issue until my stall is available within her means. I certainly appreciated the quick action on her part. stay tune for a three month review with the performance of all staff at Heritage Flats PH 1 2024 PT read more

Took over a building with fire, zero notice, therefor most paid the old rental company. Upon this, they decided to give out mass evictions on top of an inspection. I have been ignored for 2+ weeks by management, although they continue to give out hot water notices and other notices. 3 unauthorized entries, Maintenance who think they own your apartment and have no information about tenant rights, although that is a managers job to communicate with their staff. One of their workers harassed me after I wouldn't let them in, claiming I'm crazy and going to get evicted. Notices given the day after someone enters your unit unknowingly. Often hot water. Very clearly, no regard for tenants. Construction in many parts of the building, 7 days a week, 9am-6pm. Continuous complaints from previous tenants from 4+ years ago. Sketchy, I'm concerned they have my SIN number. Do a favor and read the reviews on google, or not waste any time.It's better than being homeless at least, it feels like Christmas + my birthday to be moving out. The unprofessional, argumentative building manager and maintenance workers are on a power trip and don't communicate even with each other. The alternative (emergency) contacts are unresponsive, if there is an actual emergency good luck getting help. If you value any sense of tenant rights, professionalism, your sanity and a peaceful/safe place to call home, this is not the place. On top of three entries without notice (2 I was naked and sleeping, one worker laughed and joked in the hall after which I need to translate), one notice was given the day after entry. When notices are given, there isn't a real signature, there's a large window of times and even days that they let themselves in. When asked if maintenance had access to my apartment 24/7, my email was ignored for 2 weeks, after my second follow up Christina set an automated message stating she was out of the office for days. Emails forwarded to other management were ignored. Even with knowing the issue it continued to happen. The moving company even blacklisted the building after dealing with her for an hour. The consistent construction work was prioritized over my scheduled move out, making it harder. Maintenance workers have little respect, extremely loud in the hallways and lots of swearing + inappropriate jokes. One called me crazy after denying entry, and threatened eviction. Entry is required for things that don't need to be: replacing carpet in hallways, giving new keys (there are mailboxes for this?). Construction is going on in multiple areas of the building with no warning. Doors are inaccessible because of construction, again no notice and rude workers. For some reason the whole building had to be ripped apart before anything was replaced, such as every hallway in the building ripped out and then loudly drilled for days, going through the whole building. There have been no cameras in the hallway for months. Hot water has been spotty, within the first 2 months of them taking over there were full days with no hot water. Rarely a notice is given. The heat is awful, have fun sitting in front of a space heater once its -5. When my email wasn't acknowledged, I taped the notice on my door requesting a different time, that was ripped off and they entered anyway. Everything is a huge headache here, on top of consistent anxiety about men entering my 'home', at any time. While replacing all unit locks, many were locked out of their apartment (able to hear the hallway perfectly) due to the notice being old. No reminder email, no acknowledgement. Elevators are disgusting, sketchy, slow and used by maintenance all the time. Took my blinds, left nothing on 1 window, the other has literal paper blinds. How Leston Holdings has government grants after countless complaints (+private RTDRS)for 4+ years is crazy. I don't recognize anyone, they've pushed the old tenants out. Majority of conversation in the elevator was about rude management, construction, and how they won't be renewing their lease. I am very very very happy I didn't renew my lease. It was clear their intentions were to let old tenants move out so they can upcharge new people. The entry door sometimes doesn't close, this is blamed on cold weather, which is dangerous due to location. Workers left black marks on my carpet which 'they're not liable for'. I can hear upstairs + downstairs of me using the bathroom. Describing signature place as 'clean and quiet' is laughable. The company doesn't learn from its mistakes, everything is a band aid to the problem. I couldn't be paid to live here again. Once the months and months long construction is done, I guarantee it'll be problem after problem. Years of illegal entry complaints paired with unprofessionalism is scary. I advise current tenants to install cameras and request abatement of rent. Having spoken to two lawyers, this is recommended, and if they refuse to co-operate, please go to RTDRS. They also have my SIN #, which no rental, read more

The renovated apartments are really nice but It's just lipstick and mascara because they don't fix any of the underlying issues before they rent them out. I had a maintenance issue for four months. They kept on closing it saying the issue was resolved Although no one ever actually came to my apartment to fix the issue. Ferocious banging on pipes banging in my bedroom. I have a spinal injury so of course my bed was bought to accommodate this. Head office saw my negative review on their website and they started the repairs for me. They have tons of communication how I was exhausted, I had to sleep in the living room, suffered more because my couch was not made for sleeping. of course I put in for rent abatement for those months and they actually came back and said I have a second bedroom I could've slept in that. Declined. Spinal injury,my spare room was filled with boxes. That is besides the point. When the neighbours found out I had this awful issue they said just to drop it. Leston doesn't do maintenance request nor will they speak to you if you have issues. They won't even pick up the phone when called nor will they respond to texts. Several tenants have experienced bullying, harassment and even an on-site stocker in the form of a little old woman. she runs around checking if your car is here. If they're not parked at the back she will run to the front and literally look in the car. she does this with the number of tenants. And if she doesn't like you she will make up tons of stories to other tenants and do her damnedest to get them to complain. She has a master key and the main concern is three of us residents have come home on several occasions to our doors unlocked. They won't do anything about it. it's cheap in price, the apartment is beautiful, have no expectations when it comes to management or maintenance and you'll be fine. A number of us are trying to contact the manager with issues but he will not return calls, or even acknowledge your messages. Do yourself a favour and pay the extra couple of bucks for Midwest or ProKey. read more

Made an inquiry on an apartment that was listed under the pet friendly filter. Was advised they don't accept dogs, said thank you anyway and moved on. Someone felt it was necessary to respond " The ad also states in it if you did read it all it is cat only This is typically why you should read the entire ad before inquiring about anything" If these are the people that are supposed to be the face of the company I can't even imagine the type of people working behind the scenes. Got so many red flags Six Flags is gonna serve them a cease and desist letter. read more

I am a long time tenant, I was happy until about 2 yrs ago, nothing is perfect however recently the rental increases are unbearable. I live in an old building in a suite with no new renovations, I am expected to pay the same as a suite that is newly renovated. This building does not have any amenities, we have 3 washers and 2 dryers in the basement that are usually dirty, entrance doors with faulty locks, either you can't get in or out and have to find a door that does work. I am told these enormous rental increases are because of market value. They are basically comparing these old builds with no amenities to new builds with everything included. I feel this is wrong, affordable housing is a necessity. I moved here because I could afford it knowing the drawbacks compared to new build. It's all changed, I feel the people who are increasing these rents are not intelligent or maybe they are grabbing as much money as they can from people who are now 1 missed pay check away from being homeless, its a shame. All in all ok place to live, nothing special though but be prepared for substantial yearly rental increases from this company. read more

Professional customer service, friendly and great communicators. Very easy to deal with and cared about our concerns

I had nothing but problems applying for one of their units. Once I actually viewed the place and said I would take it, I was told to send my full name and email for their online application process. The app never showed up. I texted the guy saying I hadn't seen anything and a day later he texted he would check with his agents and then I heard nothing. I texted again after another day asking if there was any update as nothing had arrived and he responded after a day to check my junk mail. I never got another response from him. I went into their office and found out NOTHING had been entered into their system which is why no app had arrived. A lady then entered the info as I watched and I confirmed on my phone I now had the application before leaving. Filled out the application and days went by without hearing anything. After 3 days I went into the office again to check on the status and a different lady said she would check on it and remembered me from my previous visit. She came back and said everything was filled out and the agent just hadn't got to it yet but I would hear something in next 24hrs. The next morning I get a call from a guy saying the system had auto declined my application because something was missing and that they've also already rented out that unit so it was no longer available. So somehow between Thursday afternoon and Friday morning it went from everything is fine to being auto declined and already rented out. He mentioned they had other suites available and an agent would get in touch, nobody ever did. When I viewed the one unit the building manager mentioned that another building suite wasn't available because someone had forgot something on their application so it was on hold and I couldn't apply for it. However with my app they said one thing hadn't been uploaded and rented out the suite to someone else immediately while saying the application was fine. Getting responses from them was like pulling teeth and I pretty much had to show up in person to get any information and their stories changed with each person you talked to. I do not recommend engaging this company, the experience was horrific. Also as an accessibility expert I noticed their online application contained many issues for persons with disabilities that would actually have them sued under ADA in the US so persons with disabilities may want to avoid their application process. read more

I really wish I could say something positive. The move-in, completion of paperwork was a mess. The manager couldn't find the key to this apartment so I had to leave it unlocked until maintenance came. Incredibly loud banging in the bedroom, overnight, complete with banging and screeching. Leston only fixed it once I wrote a review. Almost 4 months later they got it fixed. I asked for a rental abatement and they conveyed the response that I have a two bedroom apartment I could've slept in the other room. I have one bed that I bought especially for a spinal injury. I was very clear about this in my communications to them and my only option was to sleep on the couch which killed my back. A lot of the tenants in this building have major issues finding that when they request repairs unless they pretty much ignores them until they go away. If you need a nice looking and cheap place to live and don't really care about your quality of life this is the place for you. read more

I was a tenant of Leston Holdings for two years. During this time I experienced a lack of communication from management, ants in my unit, bed bugs in the building, leaky faucets, leaks in the ceiling, and mould. Management was poor at maintaining the communal areas and responding to tenant issues (very unprofessional). Furthermore, Leston Holdings has no options for month to month rental following a one year fixed tenancy, will increase rent for shorter (3month and 6month) renewals but will not reduce rent if you choose to renew for a longer period. I would strongly recommend not renting with Leston Holdings. read more

Great place to rent, they are professional and always answered my concerns with my unit in a timely fashion. They have available locations that fit my lifestyle! read more

HORRIBLE MANAGEMENT COMPANY. Lived in one of their buildings for 3 years. Fridge broke down three times over a 6 month period, had to throw away hundreds in spoiled food with $30 from the company which I had to beg for.... The management were rude and dismissive whenever an issue had to be brought to attention...it was hard not to report things when the place was just falling apart month by month. They often made me feel like I was always to blame even though the place was falling apart due to their negligence. Whenever maintenance/management entered, they kept their shoes on and tracked mud and dirt all through my apt. Cockroaches was the last straw... had to deal with living out of boxes for three months while they repeatedly sprayed everything in chemicals. 6 sprayings in total. I was the first to report them and management blamed me for them even though I had a company come in and rule out it being my issue. They later had to apologize for lying and saying I was the one who caused it. As I was moving out I woke up to the whole ceiling bubbled with water and my light fixtures filled with dirty water... spent a week cleaning the place before I left and they still took part of my damage after everything I'd been through. They also didn't follow Covid precautions even after being told that I was a high risk individual. I will NEVER live in another building managed by them, and will go out of my way to let people know they should avoid their properties. read more