We love our HotSpring Flair hot tub and have been enjoying it for over 2 years now. It met all the…read morecriteria - space for 6, full body lounge, foot jets (family of runners), neck jets, salt water system (I hail from the Mediterranean and salt water is the way to go!). The limelight collection is even better than I imagined it would be. Sometimes we select one color and other times we just let it rotate through all the colors. Glad to have finally made this purchase back at the end of 2020 - the hot tub is so therapeutic and relaxing. I especially enjoy it on frigid nights during winter when the sky is clear and I can star gaze for as long as I want. :) Everyone at Capital Hot Tubs has always been wonderful. Purchase, delivery, and installation all went smoothly. Anytime we have needed assistance, they are quick to respond whether it is a question about a replacement part or water quality or even when an exterior panel needed to be repaired, the staff go above and beyond. We are fortunate to live close by as well. Our filters needed to be replaced last week so I just stopped by on a whim and Evelyn was very kind and helpful (Hi and thank you again, Evelyn! I enjoyed chatting with you about hot tubs, family, and pets, too!). :)

Do Not Pick this store if you want good customer service! We…read moreoriginally decided to purchase our endless pool/spa from the Clarksburg Capital Hot Tub Store over 4 years ago after speaking with the manager and owner. They had very good customer service reviews and were very helpful in helping us purchase our pool during the COVID outbreak. They continued to provide good customer service for the next few years but recently the customer service has been terrible. This February I called and left a message about cracks in the end panels of my endless pool. We ended up playing phone tag so I stopped by the store. The representative said they would place the order and that it would take a couple of months to arrive. I had been calling, emailing and stopping by the store periodically from February to July asking about the panels. There was constant confusion, and staff kept citing high turnover as the reason for delays in receiving the panels and for problems locating them in the warehouse. In the beginning of July I emailed and called again. A few days later, I finally got a call saying they could set up an appointment because the panels were in. I didn't doubt that all the panels are in because I was told numerous times that they would not set up an appointment until all the panels were in. Imagine my surprise and anger when the technician came out this week to replace my endless pool/spa panels but only brought one panel with him. (For the most part the technicians have been great and they are the only reason I'm giving 2 stars). The technician, Jay checked the order and said he only saw one panel on order and one panel reserved and that they were the same panel. He didn't see any other panels ordered. Jay apologized and said he would try to order the remaining panels tonight or tomorrow morning. He also said he would talk to Jeff the manager about how mixed up my orders have been and have him contact me. Later that evening Jay texted me to tell me he ordered the additional panels because he didn't see the other panels on order or in their system. I'm confused as to why it was so hard for the service staff to order the proper number of panels but Jeff could do it that evening? If they were only going to replace one panel at a time we could have done this a long time ago. The next day, there was no call from Jeff the manager. So I called and left a message for Jeff. I also emailed the service staff I had been working with and left a message on the website. Still no message from anyone. I called and spoke to Lamar. He said Jay ordered the panels, apologized for the confusion and would have the district manager contact me. This was a few days ago and still no contact from any management. I left another message this afternoon asking for management to contact me. Still nothing. Why is it so hard to receive email responses when I send an email to individuals and the company website? I understand there has been turnover but this is ridiculous! You should not have to go to the store to get responses. I have left numerous messages via email, voicemail, and the website for numerous individuals this week and have yet to receive a response. We purchased from this store based on the reviews, but obviously, the service has seriously deteriorated. So if you are thinking you are going to get that great customer service indicated by old reviews think again!

Just took delivery last week of my new Vita Grand Spa from Bob's. I totally recommend this company…read moreas the service was top notch from purchase to delivery and beyond!!!!!!

Love our hot tub and the gentleman that came to install were very professional and kind.read more

The ladies at this establishment are very knowledgeable and friendly. They helped me get everything…read moreI needed to care for my pool, and at an extremely reasonable price. 100% recommend.

I've been buying spa supplies from here for years. The owner is very knowledgable and helpful…read more Prices are reasonable too

Talk about quality service! I ordered the Big Green Egg grill to surprise my husband for his…read morebirthday at 3am!! Imagine my surprise when my husband contacted me at 3p saying "thank you"! Brock emailed first thing in the morning, then called to get things set up. Not even 12 hours and the grill was delivered, assembled and ready for use! I would absolutely recommend and look forward to doing future business!!

This is the go-to place in Annapolis, Edgewater or anywhere within driving distance who likes…read moreoutdoor grilling and of course outdoor spas. I don't have a Jacuzzi, spa or hot tub but we do love BBQ'ing! I dream of owning one of their Yoder or Big Green Egg grills one day. This is a place for SERIOUS BBQ people. It's also great for anyone looking for a Weber type grill, any gas or propane grill...heck...any grill. They have so many accessories, charcoal, wood pellets and every darn grill you would ever want. Did I tell you they have Yoder grills yet? Yes I did. I don't think you'll find these anywhere else. They can't keep these in stock so you're lucky if you can even see a model on the floor. They finally stopped selling the models so you can see them in person. BTW, they have spices, rubs and all the other stuff needed for grilling too!

Stopped in for a new backwash hose. Knew nothing about them. They asked if it was 1 1/2". I said I…read moredidn't know and asked if that was standard. I looked it up, saw that 1 1/2" and 2" are the most common. Bought it, took it home, and it's too small. I called them to see if I could return it thinking there would be zero issue with that since I was just in there and they knew that I didn't know what size it was. Nope, they don't accept returns because they cannot return it, apparently. I guess reselling it isn't an option? And the salesperson should have informed me that it wasn't eligible for return once it was opened. Had she done that, I wouldn't have purchased it, I would have went and measured mine first. We won't be doing business with them again, ever. When local businesses stack higher prices AND poor customer service, then it's time to shop online. Update: mine is 1.5" I.D. This product states that it is for a 1.5" discharge pipe. That's obviously not the case, since it doesn't fit like it should. Based on this new evidence, a refund should be issued because the hose doesn't fit, when it should. It's no longer a case of me purchasing the wrong size now. Which still should have been eligible for a refund. Another update: When I called, the salesperson told me that it fits REALLY snug. Oh, so you're aware that this product is trash because you've dealt with this with other customers, yet you're STILL selling this garbage? Find a better product to sell, one that actually fits like it should.

Love April. As rookie pool owners, she and her staff are very helpful. They take the complexities…read moreout for us. Thank you.

This place has been amazing! Every time I come into the store they're so incredibly helpful and…read morekind! They always have what I need and have such a customizable pool experience- whether you're a DIYer or you'd prefer to just relax and enjoy your pool. I would absolutely recommend this place. I usually brought in samples and purchased chemicals to treat my pool based on those results and then brought in another sample to verify. They do offer to do the whole deal, cleaning and maintenance and addition. Not sure the pricing on that but their chemical pricing was pretty standard. They sell pool drink floaties and stuff like that as well but nothing that looks like it'll really float !

I am a former customer and moved out of the NoVa area, but thought I'd take a chance to see if Greg…read morewould be willing to deliver a hot tub to Richmond. Not only was he able to do that, his sons brought the exact color and tub I wanted 3 days after my purchase! It is easy to recognize that this is a family run business who cares about their customers! Greg made time to answer every question personally- I never waited on hold in a queue or was asked to press O to speak to an operator, I only spoke to Greg who is running his business well from start to finish! I'm beyond grateful that my relationship with Outdoor Leisure didn't stop at a mile marker on 95. If you are looking for a hot tub, call Greg, his vast knowledge of the quality products he has hand selected and his fantastic customer service will make you a customer for life. Thank you Greg!

Let's start with the hot tub purchase. Greg was excellent talked us thru many options risks rewards…read moreand really wanted to make sure we got the right unit for us. 100% got us the right tub for us. As hot tub newbies we needed help. Greg was supportive of zoom/FaceTime calls to get us in the right path. Customer satisfaction at its best. We were still unsure of the whole chemicals etc and that is where Drew came to our rescue/education. We came into the store in a Saturday morning and he gave a class on chemical balancing that even I could understand. We are 4 months into owning our tub and it has been the best purchase we have made. If you are thinking about getting a hot tub go see these guys. They are local hardworking honest and working to get you the right tub.

I decided I wanted a honeymoon sauna. After much research and comparable pricing, brands, and…read morereviews I chose to work with Don at Clearwater Spas. He shared his vast knowledge, came out to inspect the space and even offered a few esthetic tips for the prep area. (Painting the power wire to match my sourounding wall) it's the small details. My sauna was delivered yesterday and installed. I couldn't be happier with the experience and the product!

They moved my spa for me and were very professional and experienced. They took the time to educate…read moreme in some things about the spa. They came right out and fixed a problem immediately and talked about preventive measures. These people care and I choose them after several people raves about them.