This is the end result after 5 months of waiting excuse after delay after excuse after delay.read more

I have debated long and hard on if I should post something and today, I made my mind up so others…read morewould not get burned. I had a business for 38 years. I never told a customer that I would do something and then not do it. If I said it would be done on a certain day then it was done. I never promised something I could not do and if I said I would be there at a certain time...I was there. In January 2021, we decided that we needed a new liner in our 32x16x8 foot pool. We had several people come and give us estimates. We finally decided on a local company for the job. We paid them $2,500 to order the liner as they asked. His estimate for the complete job was $3,800. In the end it cost $6,200! January 2021, I was told the job would take about 2 weeks after the liner came in and that seemed reasonable. I called a couple of weeks later after the deposit was given to see what the progress was and I was told that they needed to measure the pool and that it had to be empty. The next day I rented a pump from Volusia Rentals down the street and the next day the pool was empty, so I returned the pump. My wife and I had a few errands to run and when we returned I went outside to look at something in the back yard and to my surprise the liner had risen up about 4 feet in the deep end. I climbed down into the pool, and it was quickly apparent that water was pushing the liner up, so I got a razor knife and cut the liner. The pool then started filling up with ground water...quickly. Three weeks later they came and measured the empty pool. During those three weeks I rented the pump, at $40 a day, three more times before buying a pump that ran 24 hours a day to keep the water out. Two days after they measured the size they came back and had to remeasure the pool. It is now the end of February, and the liner was just ordered. It was winter so we were patient and waited. In the second week of March we were told the liner was in and they would be out in a couple of days to install it. Two weeks later I asked when they would be out and I was told the installer was out of town and rehabilitating a back injury and they were working on a replacement person. At the end of the first week in April, a group of people came to start installation, but the ground water had to be eliminated first. For the next three weeks they had a pump running 24 hours a day evacuating the water and the one of the end results was $250 of new St Augustine sod was destroyed. From the constant flow of water over it. Finally they came up with a solution and put in another pipe that sucked the water up, but that only happened after they quit working on our pool so they could go build a new in Tampa and then a week later in Clermont. After they finally came back to work, the bottom of the pool needed a hard surface put down, but they said because of Covid it was not available. I was told that a substitute was found and the next day they arrived with bags of Kuikrete and never used them. Too wet they said. So, they packed the sand down and started installing the liner. The first time they had the liner backwards and then when they finally got it straightened out, they had disturbed the underlying soil and now we have spots that are not smooth. May 10, 2021, and we finally we able to use our pool with clear water. We were also told and have in writing taht we have a $150 credit at their store, we would be given a pool light that changed color, all white products would be replaced and the missing piece from the plastic strip at the bottom of the walk-in stairs would be replaced. Today is May 15, 2022, and we still don't have a pool light, I purchased the pool jet plastics and replaced them, the missing piece is still missing and when the put the bottom part of the plastic they didn't use stainless steel and when I tried to unscrew them today, they had rusted and the heads broke off. We were charged extra for the base material that was not used! And now, because they used the wrong hardware, in the coming winter we will have to drain the pool down to below the bottom of the steps so I can drill out the broken bolts and replace them. I will also have to reseal the liner at that position to prevent further water leaks. In summation, we were promised things we didn't receive, we were left when other jobs caused them to leave our job, the ground under the pool liner was incorrectly prepared and what we paid for wasn't used, and now I have to correct the installation of the liner seal at the bottom of the steps.

Too expensive nice guy though I wish he would worry more about the person he's talking to than…read moreother people and other people's pools

Great service and extremely fairly priced! Pool is always clean and well balanced! Would recommend…read moreany day!

We had decided to wait for our next hot tub, until we had our patio refinished and now that we've…read moregot it we're LOVING it! The whole thing is so relaxing and therapeutic at the same time Malcomb at Spas Etc. was so great to work with!

Great products and more importantly; great installation and service. Very happy with the…read moreprofessional installation and sales support.

They replaced two pool lights for me. The technician was prompt and professional. They offered the…read morebest price on the lights, best price on labor and provided a three year guarantee. I am very pleased.

I didn't end up going with Blu magic pools But I have to commend them on their great communication…read moreand a really good quote. I had multiple quotes and many tried to gouge me. Blu magic did not I would highly recommend them.

Friendly service with great sales on various pool supplies. They will load your car if you require…read morehelp. I have a bad back so I really appreciate the great service!!!

Manager is incredibly rude. Owner is incredibly rude. Wow. The young adults that they have…read moreworking for them are great, but after my encounter with the manager and owner, I won't be back.

My old pool pump sounded like a bag full of cats going through a wood-chipper whenever it ran. I…read moreknew it was trashed, and needed to be replaced, but I was just too lazy to get around to it. I would much rather go to the smaller local guy instead of the big-box/big overhead/big mark-up guys, so reached out to Seminole Pool Supply, and gave my current motor and pump configuration to Alexis, who advised that they had a matching, rebuilt 1.5 hp pump on-hand for $115. She also told me that they do free bench testing if I were to bring in my old motor, and if it was salvageable then they would rebuild it for $65. Both prices sounded more than fair to me - with new motors running in excess of $350+ - so I yanked my old motor, and drove the 35 miles to Sanford. Totally worth it the effort, as it turns out... Upon arrival, I was greeted by Alexis and her team immediately got to work on the tear-down. But first, a side note about Alexis's eyes. Alexis has eyes of the most amazing blue. And those blue eyes, up close, are a celestial phenomenon: Nebulae as seen through telescopes; the light of unnamed stars diffused through dusts and elements and endlessness. Layers of light. Blue eyes that are like starlight. Sorry for the segue.. Back to the review! The investigation of my pool pump motor revealed that it was seized (I wasn't surprised), and that the motor was beyond economic repair. Bummer, right? Now the cool, customer-oriented part and why I'd MUCH rather go to the local folks: Alexis said that she was mistaken, and that they only had a rebuilt 2.0 hp motor, with no 1.5 hp motors in stock. I internally prepped myself for the inevitable song and dance about the impending up-charge... But Alexis and Seminole Pool Supply would honor the price quoted over the phone. Done deal! Their tech - a tall, good looking (no homo!) dude named Kevin - brought me my new (to me) motor, and passed along some sage advice on connecting it to power. Alexis took my money, and sent me on my way. I got home, connected the power, and everything was all good! My neighbors will like me again without the 100 decibel scream of my old pool pump, my pool can go back into service, and I can crack a beer and look back with pride on a job well done... Thank you, Seminole Pool Supply! *PRO TIP* - TURN ONTO SIDE-STREET LIKE AS IF YOU WERE GOING TO THE CHECKERS RESTAURANT, OTHERWISE YOU WILL BE THE TOOL-BOX CHUCKLE HEAD THAT ENDS UP PARKING IN THEIR FRONT YARD... like me. Don't be a tool-box chuckle head. :0(

Whatever you do, do not go with this pool service. We just completed our $100K pool in June and…read moredecided to hire this local company for maintenance, big mistake! Their service techs are very young and clearly inexperienced. They caused a yellow/gold stain that runs across the entire bottom of our pool by leaving chemicals sitting at the bottom. The stain appeared the very next day after their service. When my husband tried to brush it, some debris lifted, but the stain remained. When we contacted the company, they denied responsibility and told us to file a warranty claim with our pool builder instead. This company is 100% responsible for the damage to our pool. If you want to protect your investment, I strongly recommend choosing a different service provider.

I am shocked to find that Bill Coody is back in business. I had a pool built 10 years ago by him…read morebecause that is who my builder recommended. They went out of business as well-BTW. There were so many errors that the $60K (10 years ago) to build my pool has now included another $30K to fix all of the problems that I was left with when he went "out of business". First the person with the back hoe to dig the pool area out did not have the plan for the pool that I provided for Bill. They started digging and when I visited the work site I realized the spiral stair from the second floor would have dropped into the spa. They had to dig over 6 more feet to correct this. Luckily I caught it before they framed it. Next the stem wall that was supposed to be built to support the negative edge was never done so the block wall was simply laid on the sand and I had to have steel pylons installed later 15 feet down into the rock to stabilize the outer wall. I realized this because the tiles were popping off the fountains as the end of the pool attempted to slide down a 20 foot slope in the back yard. When I noticed stains coming thought the diamond bright and drained the pool to investigate. I realized that the shell was so thin is some areas that it cracked when you walked on it and the rebar was rusting through. Had to have the entire pool refinished at only 5yrs old. Lastly the deck stress lines were cut clean through causing all the water on the deck to simply drain through the deck and wash more of the sand out from underneath. Had to seal all of the cut lines to stop this. I will say I liked Bill himself but some of his workers were blatantly incompetent. The only good one was the time person for the bull nose pieces. He cut every piece to make a perfect circle around my spa with equal grout lines - not easy.

First he took almost a year for a 4 month job. Then he installed the interior decorations wrong and…read morebroke several pieces, then he built the interior layout wrong, then the pool leaks for 2 months before he finally did something and now you can clearly see 5 footsteps across the bottom finish of the pool. The trowel marks are all over the place, looks like a three year old did it.. No I have to file a lawsuit against this clown to fix it...I don't think he's capable.. Bottom line? STAY FAR AWAY FROM THIS GUY....HE IS BAD NEWS, if you sill don't believe me, respond to this comment and I will invite you over so you can see for yourself..

The staff is knowledgeable and so friendly and helpful. I have been doing business there for five…read moreyears. I do believe the quality of their products is superior to those found in big box stores.

They have great service here. The owner really cares. They came out on a weekend and helped drain…read moremy pool during a rainstorm when my pump went down. Then got me up and running in no time. Tremendously great service and I couldn't appreciate it more. Thanks ! David Siracusa

I thought I had written a review about Cool Blue Services. Let me tell you about this. It's been…read moreone of the best experiences I've ever had. Chris is just amazing. Answered me back quickly. Came to the home the first day saw my predicament. He came on a Friday came back on Monday. Didn't charge me extra money. Got my pool up and running looking crystal blue beautiful. if anybody is looking for pool service, I highly recommend Chris

Chris was great! Replied quickly to my request and was able to come service our new pool quickly…read more We are looking forward to continuing to work with him