I went in and needed a lot of items. Gabby and Isaac were extremely helpful and made my day a lot…read moreeasier. Great store and great customer service.

Billy is great. I was actually at another Leslie's and was referred to Billy by that store. I was…read moretold by that store that Billy was a long time Leslie's employee that was extremely knowledgeable in a range of pool related subjects. I found that they were not mistaken. Billy was a great help in helping me find a suitable pool pump motor. Keep of the good work, Billy!

Although I do most of my business at the Decatur location, I have to come in for supplies on…read moreoccasion! I use all of their locations, depending on where I am. These people know their stuff, and are great to loyal customers. The real reason for the 5 stars is the way I was handled by Bonnie & Clydes after Mr. Patrick Blow at A&A Installations treated me.  They install above ground pools. He basically ruined my sand job, hung my liner wrong, and wasted hundreds of dollars of my water. Then he repeatedly hung up on me, and dodged my calls, and refused to make it right!  The team at Bonnie and Clydes helped me find a different installer (so I had to pay the job 2x), and helped me make everything correct! These guys are 5 stars in my book!

First off all. Most of the employees there are very knowledgeable…read more I get my water tests there. And buy all my chemicals through them. Because they are much cheaper than other pool stores. I also bought my pool from them. No they don't set it up. No they don't do maintenance. But if you have questions. They have answers.

Great new store. People friendly and ready to help new pool owners. No high pressure to purchase…read morewhen testing water.

Great service from some really nice people. I can count on them to provide me the testing and…read morechemicals to keep my pool in top shape.

I have had a great experience with Handcraft Pools. They show up on time, communicate very well…read morebefore and during service, and their technicians are always friendly and knowledgeable. You can tell they take pride in their work. I highly recommend them to anyone looking for dependable pool service

Reached out to Charlie about our pool not being cleaned thoroughly and not vacuumed as we have…read morewatched tech on camera. 2 weeks in a row this occurred so I called and told Charlie we would like a different tech and he said either he would change the tech or come himself. The following week rolled around and same tech came. I messaged Charlie and got no response. Every time they come to clean we have to put our cleaner in the pool. We requested to cancel and are now told we have a 1 year contract and have to pay 35.00 a month for the remaining months. So basically with this company if they don't do a good job and you are unhappy your screwed. Don't sign a contract with these people or you will be frustrated and stuck. We have been told either keep the contract or pay the 35.00 as the customer service is horrible and they don't care about the customer.

great communication, fair prices, impeccable support. 100% happy customer here.read more

Josh does great work. He is very miticulous in his planning and comes up with some amazing designs…read more Glad he goes above and beyond to make sure you have a truly custom pool. He is very knowledgeable and doesn't mind taking the time to explain the process and answer any questions you may have. I highly recommend Splash Pools for anyone looking for a pool builder.

I will say that he is knowledgable about pool maintenance and pool equipment. What he doesn't seem…read moreto appreciate is that homeowners have budgets and that we need some idea of the costs associated with home maintenance costs; including maintaining a pool. He thinks that he should not be questioned about his billing practices and believes that you should pay whatever number he comes up with without question. Simply telling a customer that chemical prices fluctuate, and pay whatever I say, is untenable. I also didn't appreciate him trying to goad me into a discussion about politics by saying more than once: "the price of chemicals have gone up since Biden became President." Just tell me how much it will cost to clear my pool, I'm not interested in your political views! He will never tell you how much you can expect to pay per month, only give you some a wide "possible" price range. Also, his utter arrogance was also a turn off. When I said he was too expensive or that questioned the basis for his exorbitant billing practices, he arrogantly told me that: "You want the best services for the cheapest price. And it just doesn't exist. You will always get what you pay for." In other words, if I don't use him and pay his unsubstantiated costs, I will not find other quality pool maintenance service providers. Finally, I offered to pay for July ($500!!!!), but not after, and then he immediately dropped me as a customer and charged me $274 for 1 visit; and my pool still had dirt on the bottom of it. Be careful in dealing with him, his knowledge of pools and pool equipment will distract you from his unqualified and unsubstantiated billing practices. I know he'll get on here an attack everything I've said, further showing his arrogance and inability to listen to customer concerns. Fortunately, I've kept all of the text messages between us as proof of what I've said.

I am more than pleased with above and beyond pool services. The owner is highly responsive,…read morefriendly, professional, and a good communicator. Regarding the pool, he brought it back to life and addressed all issues on the first visit. Give them a call if you need help and tell them JP sent you.

My pool suddenly started losing water and the leak detection company recommended by my pool service…read morenever go back to me. After reading some reviews, I decided to take a chance and call Jay. I'm so glad I did-he answered immediately and set up an appointment right away. He showed up on time, texted beforehand, and spent about an hour thoroughly checking every possible cause. He found all the issues, explained them clearly, and gave me both temporary and long-term solutions. His prices were fair, and he even followed up a couple of days later to make everything was all good. Truly excellent service! Highly recommended.

Jay did a great job for us and responded in a timely manner. I appreciate his professional…read moreexpertise and down to earth advice on which course to take.

My family bought a 15K hot tub for our lake house. When ordering the hot tub, we discussed with the…read moresales man for speakers and being able to remotely turn on the hot tub. Post installation and pool school, there is no remote turn on. This was discussed with the owner and he notes that it was not in the order form and we did not read the contract closely enough. Alright? But again, we worked with a sales person and we would not know how to look for that within the sales document. Now a year later, we cannot get in the hot tub unless someone sleeps at the lake house over night and turns it on at 9 am since we cannot turn it on remotely. So, beware of the salesman. Also, at the time of purchase it was 2024, why sell anything without Bluetooth? Also we had to have two pool schools because the first person who arrived did not how to even use our salt hot tub.

I've used them for a couple of months and all the service has been very good. They come the same…read moreday each week and manage the hot tub. They did a very good purge and clean that was needed. I'll stay with them...