The Bullfrog hot tub has had issue after issue over the 3 years. Pipes blowing out, controller…read moregoing out and just shuts off at times. Overall good support from Campbells but I would not get the Bullfrog spa if I had it to do over. I have a neighbor that got a Bullfrog around the same time and they have had a lot of the same issues. Bullfrog is priced like a premium hot tub I assure you it is not!

If you want a hot tub - do not order from this store. We ordered a hot tub in November 2022, and…read moreas of 5 months later - nothing. When we call, we are just told it's on order and it's up to Hot Springs. We found exactly what we were looking for at another dealer - but they refused to refund our $6,000 deposit. If you are looking for a hot tub - go to another dealer and brand. We were long time HotSprings customers until this experience.

Bad customer service we bought a hot tub. The maintenance is bad. They took eight months to send us…read morea bill and then kept calling us to ask for the money.

ABOVE & BEYOND! My hot tub quit working and I visited a hot…read moretub store in Chattanooga who said they outsource repair work and the tech is backed up a month. I visited Great Backyard Knoxville and Jonathan in the service dept took the time to break down a pump to show me where my potential problem was. I returned home, FaceTimed with him for an EXTENDED period of time twice while trying to trouble shoot. He didn't give up on me or my hot tub. Customer service is not dead!! he was so knowledgeable and patient. He turned a frustrating situation on the edge of my DIY comfort zone into a rewarding experience. I was amazed at his ability to diagnose problems without physically laying hands on the pieces and parts. Jonathan is a top notch individual that Great Backyards is very fortunate to have as an employwe.

I'm a new pool owners. We got better advice and more education here than we did from our pool…read morebuilder or the "pool school" (I'm actually not sure we were provided a pool school). If I was starting a new build, I would hands-down use Chase at Tennessee Valley Pool & Spas. This will be our go-to pool store. These are the first people in the pool business we have met, in any capacity, where we have confidence that they know their craft!! Nice, patient, and competent! 10/10 recommend.

I cannot express enough on how helpful and awesome the team at Tennessee Valley Pools are! We…read morerecently purchased a hot tub from Andrew, we were nervous about the set up and he put our minds at ease. His team provided the set up, filled the tub, made sure it was working and heating, showed us how to treat the water and made sure we didn't have any questions. Amazing! Thank you all so much!

KC Gilbert and his crew were absolutely fantastic. From start to finish they went above and…read morebeyond, would definitely recommend to anyone looking for a plunge pool. Thanks guys for our beautiful pool and entertainment area !

From the owner: Serenity Pools is helping the Greater Knoxville area get their one of a kind dream pool in weeks,…read morenot months. Locally owned and operated and offering financing with 60 second applications to make your dream affordable and simple. With their highly engineered precast solid concrete pools, they're able to streamline the pool installation process down to as little as 4 weeks! Offering above ground, in-ground, and semi-recessed plunge pools in 3 different sizes: studio (12ft x 7ft); original (15ft x 8ft); and max (20ft x 10ft) to fit any families needs. You'll be amazed at how efficiently Serenity moves through the process of bringing your backyard to life.

We had a great experience with Campbell and Sons Pools. I manage an apartment community in West…read moreKnoxville, and Jerry and his team recently resurfaced both our pool and spa. From start to finish, communication was excellent. They kept us informed every step of the way. They showed up when they said they would, worked efficiently, and the finished product is absolutely stunning. The quality of work really speaks for itself, and their pricing was very fair for the level of service we received. Highly recommend Jerry and his team.

If I could give more stars I would!! Mr Campbell is amazing at what he does. Our pool was in pretty…read morebad shape, crack at the bottom, entire pool shifted and sat broken for almost 10 months until Mr Campbell went in with his team. He repaired it better then new! I still can't believe what it looks like! Mr Campbell gave me an estimate in the beginning and never charged me a penny more, definitely a man of his word, and a company with integrity! You will not find better!!!

TopKnox completed an important basement wall repair for us. They met a short timeline and delivered…read morehigh-quality work that restored our space and peace of mind. Everyone on their team is a good communicator, and they kept us well informed throughout the project. Highly recommend!

From the owner: Welcome to Top Knox Pools, your family-owned general contracting partner specializing in inground…read moreswimming pools & spas. We're all about building more than just a pool—we're here to build trusted relationships with each client and create the outdoor oasis you’ve been dreaming of. Every step of the way, our dedicated team ensures your satisfaction is our number one priority.​ At Top Knox Pools, excellence is our goal in everything we do. We pride ourselves in working hand and hand with you on every step of the project and ensure we maintain direct and timely communication. Whether it's our expert craftsmanship or our warm and helpful customer service, we're here to make sure all your outdoor living space needs are met with a smile and completed to perfection.

Very nice, knowledgeable people and they're always happy to help which is very refreshing. I will…read moredefinitely be using them for my pool service.

From the owner: Stay Cool Pools and Patios is a locally owned and operated full-service pool company proudly…read moreserving our East Tennessee community. We offer free water testing with a customized report and chemical recommendations. We stock a full line of swimming pool and spa chemicals. Our services include maintenance, cleaning, repairs, winter closings & spring openings. We also install replacement vinyl liners and safety covers. We design and install vinyl liner, fiberglass and gunite inground pools, as well as above-ground pools and spas. We design & pour concrete patios, including stamped, colored and acid stained concrete. We carry a full line of cleaning equipment, including poles, brushes, nets, skimmers and hoses. We also stock parts for inground and above-ground pools.

Robert and his son, let me know when they were on their way. They were friendly, professional and…read moregave his honest opinion on some future projects. They upgraded a gfi in my bathroom, replaced and installed a new light in the basement, checked on an electrical outlet on my porch, and fixed a burned out outlet on my floor. He had me check everything to make sure I was pleased. He even took extra time to make sure the new installs were safe from moisture. I was unaware he does more than electric, so ask, he might be able to help you. I'm definitely calling back for my hvac and electrical needs. I did make a future appointment so he can service my a/c, make sure everything is clean and ready when the heat starts really kicking in the area. It's been nothing but rain. Thanks Robert Sr. And Jr. .

Robert scheduled a time and was there right when he said he would be, and even notified me when he…read morewas on his way. We needed three mini split units to be looked at - two of them clearly hadn't been cleaned in years and were FULL of black mold and leaked during the hot and humid months constantly. Robert and his son worked tirelessly, taking everything apart and cleaning the parts thoroughly. They laid drop cloths and vacuumed up any dirt before they left, leaving everything as new! Robert clearly knows his stuff - answered all of my questions and when they had finished, they now blow way harder than before and much colder (and now cleaner, too!). Previously, NO ONE would even touch or respond to my need for mini split maintenance, but HNR is now the only company I will use. They were amazing and efficient, and especially can't be beat for the price. Thank you so much, guys - meeting you was most certainly a blessing.

Premier Pools was the only pool company in the Knoxville area who accepted the challenge of…read moredesigning a pool/spa combo that would fit into the hillside next to my house. They exceeded all expectations. Premier uses the best contractors, and the project was not quick, but it was well worth the wait. Project manager Tommy handled all the details and overcame all the hurdles, making the process stress free. I get so many compliments on this Premier Pool project.

The design and the construction of the pool was flawless. I was swimming 4 months after ground…read morebreaking for both my pool and spa! Billy the project manager was reasonable and responsive throughout the project.

This guy is very, very knowledgeable and he has a network of experts to address!…read more He also has ways to take care of my inground disaster 2009 built pool. I'll revisit here if that is the only way to contact you. My grandchildren are coming for summer starting Memorial Day, so I truly need my pool to be ready. Yikes!

I would highly recommend Dadpool and maintenance. They are a family owned business and go above and…read morebeyond to explain how to take of your pool and treat your pool like their own. They also are timely with work and very friendly and knowledgeable.