I had a very disappointing experience at Leslie's Pool Supply. Last week, I spoke with a manager regarding a filter I purchased that caused my pool system to stop running. He told me I could return it for store credit.
When I came back today, I stood at the front of the store for several minutes without anyone acknowledging me. After repeatedly calling out for assistance, Joey finally came out. I explained the situation, showed him my receipt, and provided the filter. He immediately accused me of bringing in an old filter and repeatedly insisted it wasn't theirs, despite the receipt proving otherwise.
A manager named Mary came out and confirmed that the filter was in fact sold by Leslie's, but she and Joey continued insisting it looked "years old." Of course it looked dirty--I had installed it in a dirty pool, and the entire reason I was returning it was because it caused my system to stop working.
I explained that I had no reason to try to deceive anyone over a $56 filter, but instead of handling the situation professionally, Mary began yelling at me and even pointed her finger in my face. At that point, I started recording because the interaction had become hostile. She then told me to leave the store, even though I had been the one treated disrespectfully throughout the encounter.
Eventually, they issued the store credit that another manager had already approved, but because of the chaos I wasn't even able to complete the rest of my business, including having my pool water tested and purchasing chlorine.
I expect better customer service and professionalism, especially from management. Questioning a return is one thing, but yelling at customers and treating them as though they are dishonest is completely unacceptable. read more