Cindi at Taylored Tours did a wonderful job helping us plan a trip for 8 people to Spain and…read morePortugal. She listened very well to our requests and only sent us options that fit within the parameters we gave her. She didn't try to upsell us or squeeze us into a "near fit." She was incredibly patient as we shifted our itineraries and asked her to create new versions. She found what appear to be great-looking hotels that were centrally located and in our price range. We don't take the trip for a few months, so I can't comment on how everything actually turned out, but the up-front service was great. She really took the pain out of planning this trip!!

We had such a great day with on our wine tour. Great wine at both Fox Fire and Wines of San Juan…read moreand so relaxing not to have to drive ourselves. Cindi, our tour guide is a delight to be with and made everything so special for our stay in Durango. We highly recommend this tour. John & Vicki

Worst vacation experience ever. Amtrak issues are not the fault of this agency but some warning of…read moredelays and lack of services, and coach seating would have been nice. Option to stay at Hotel Colorado sounded wonderful and was absolutely horrible. I would never use this agency again, never stay at the Hotel Colorado again, and never never travel on Amtrak again.

Set up a last minute mini vacation from Denver to Glenwood Springs via Amtrak with Bruce. Pleasant…read moreservice and quick/easy set-up. Couldn't ask for more.

We booked the self guided tour of the Kokopelli trail with Hermosa Tours and had an excellent…read moreexperience. The booking process was easy and update emails were sent prior to the start informing us of who our guide would be and where to meet him. Your guide (sherpa extrodonair) Glen Shoemaker was phenomenal and made sure that we knew where we were going each morning by doing a route review for us. He selected prime camping locations and had all our gear out of the trailer and ready for us to set up when we arrived. The tour provided amenities were set up and waiting for use, including a cleaned and stocked fire pit. Trailer and tent placement were carefully selected to maximize protection from prevailing winds and the intense sun. Overall this was an excellent experience! Matt, Glen deserves a raise! ;-)

Rode the Arizona Trail-Flagstaff to Grand Canyon . The…read moretrail it self is excellent , the views are great and scenery is wonderful. Would I ride the trail again yes, Make sure you have a map and GPS . With Hermosa Tours NO! The campsites were fine no issues, and the waste management was no issue. Then why 2 stars ? Contacting Matt , has been less the desirable. I was leaving country for 2 weeks before the ride and returning with 5 days to prep. So I called a couple times before I received a return call with questions on the meeting ,location and parking - I was told don't worry about it -read your packet when you receive it. We ask Matt to cater , charge $280.00 per person -Not a great cook -And we still have a food bill to pay . I have done other self supported rides were the food was included in the price , some cook for you some you cook your own . Charges a lot and does not include food . But he takes part in eating food we paid for . We brought beer and offered it to the guides , But when I drank 1 of theirs I heard about for 2 days , My ice box , I paid the food bill , you ate the food -Get Over It ! Our mistake ! Matt would give a briefing about the ride every morning , not very accurate. I wounder if he really rode the trail. When we had some maintenance issues with the bikes , He did not step forward and offer any help . The other guide Roger jumped in - Great Job. Matt seem to be irritated when questions were ask in reference to the trail , his answers left us questioning his knowledge of the ride . What I have learn from this if the guide service seems flaky or they seem more interested in the greenback . Then in quality of the customer service and customer experience , Lesson learned .