I wish I'd seen the review from Adam prior to giving this establishment my business.
For a previous kitchen I had gone to Manchester Glass Co. but now that I'm up in MA, the 20 minute drive to Ludlow seemed a better bet than the 40 minutes to Manchester.
Sadly, I wish I hadn't had the "good fortune" to drive to Leo's without calling at a time when someone was actually there to help me. Since taking my order three weeks ago its proven very difficult to get anyone there to call me back or update me. I brought them the job thinking that my 4 week timeline would be easy to meet but I now find my desired date only 4 days away and I have no idea if my glass is delivered, let alone installed in my doors.
The extra 20 minutes to Manchester seems like a no-brainer now.
Update: I tried visiting the shop on a Saturday at 9:15 and no-one was there. It's now the following Tuesday and my calls have not been returned. I've called roughly 8 times since Saturday and the phone is not answered.
Avoid this business at all costs.
Eric read more