P. E. P is an amazing clinic, ran by very passionate and driven professionals that are fully…read moreprepared to help you. I can say this for sure because of the care and how that care in conveyed. A smile for greeting, soft and compassionate tones to welcome you and to ask what you need assistance with or whom you are here to see today. People these days do not understand that tone of voice is one of the most important aspects to feel welcomed in a space where maybe your not familiar with or simply put, maybe you are just scared of what is to come when you do get that eye exam. They have a great selection of frames from different brands as well. And will be able to style you properly too. I recommend coming here for your next eye exam or something more detailed orientated regarding your eyesite. Thank you Oliver and team

My daughter sees Dr Patel and she's the nicest ophthalmologist! I see Dr Sandra Cheng who is also…read moregreat and highly recommend. We see different drs because I just needed to get my daughter into the soonest appt for contacts before she started playing sports at school, but I'm happy with both. I highly recommend both

Appreciate the exam on Saturday and straightforward news. I trust Dr. Chang's experience and did…read morenot feel rushed. My eyes got worse, boo. I loved the cool machine that took a picture of my retina. Luckily no tumors! I paid $39 for this with my VSP insurance. Ask about the new promo "ultimate lens package" I got 2 lenses for price of 1! Good till end of year! Got new Modo frame which was light as a feather and did not touch my cheeks (fat cheeks girl here!). Glad I used my VSP benefit for the year.

I would be very careful before visiting this office. I walked out of the exam with red eyes and…read moreblurriness in my vision that has persisted for weeks. The doctor seems to be trying to perform trauma on patients to diagnose them with false diseases. I am afraid my eyes are permanently damaged and am seeking an ophthalmologist to make sure I won't lose vision from the trauma caused. Also, Dr. Patricia Chang is no longer working there which I thought nothing of but should be a red flag for you. Three back to back reviews of this practice that say the same thing cannot be a coincidence.

Nice place for eye care!…read more Located right on broadway in downtown Burlingame, this place is pretty neat. It's tucked next to some popular shops, and is quite visible when you drive through downtown. I got an eye exam here and 9 month's worth of contact lenses. They cover most major insurances. Inside, the decor is cozy, like going to a friend's house. There are designer glasses on sale. The price is very reasonable--the contact lenses are cheaper than online! Also, after I ordered, it arrived in 2 days--also faster than online, and shipping was free. Maybe they get better deals on contact lenses as eye professionals! In terms of the service, the eye exam was on time, fast, and professional. The whole eye exam was done in less than 30 min. Dr. Kita is quite professional--he noticed my old lenses had too high power, so gave me lower power lenses to protect my eyes. Overall, my go-to place for all eye care needs. Will definitely visit again.

Best optometrist in Burlingame. They really care about their patients my reading glasses came out…read moreperfect.

I have been going to Eyeworks for about 10 years. I am extremely happy with the staff and how…read morethorough the exams are. Dr Lai now knows me and my family and is very good natured as well as a great optometrist. My recent visits have been for new contacts and night driving classes for over my contacts. I never thought of night glasses! They are great! As office staff, they are kind and helpful when making appointments and helping with billing questions. I will keep going here for all my eye related needs.

I chose Eyeworks of San Mateo based on their good reviews, hoping to find an optometry I could…read morecontinue using. On August 14, I ordered new lenses for three pairs of my own frames, spending about $1,500. VSP covered the first pair; the other two were entirely out of pocket. As of October 18, I am still waiting to get two pairs back after returning them for corrections. The problems started immediately. I emailed the evening of my first appointment to remove the blue-light blocking option from one pair and followed up by phone the next day. Despite additional follow-up and a voicemail saying they had notified the lab, the glasses arrived with it still included. All three pairs had problems at the initial pickup, approximately four weeks after ordering. The single-vision computer glasses made things look abnormally concave, the computer progressives had lens edges protruding noticeably farther than I normally experience with my prescription, and the everyday progressives had a loose lens. I've been bringing in my own frames for new lenses for several years now and have never had a lens come back loose before. Around September 11, I returned to discuss the problems with Daniel, who introduced himself as a regional manager. He assured me they would address them and that corrections would take less time. Since then, there have been multiple visits, with individual pairs becoming ready at different times. Communication has been particularly frustrating. I have dealt with a different person each visit, and it has felt as though no one is taking ownership of resolving the entire order. After the latest pickup notification, I called at least three times to confirm whether both remaining pairs were ready but couldn't reach anyone. Yesterday, I drove over and struggled to find parking. When I finally reached someone by phone from the car, I learned that only one pair was ready. I have never had this much difficulty getting glasses made correctly. The process has now stretched over more than two months, with repeated visits and follow-up calls. I appreciate their willingness to make corrections, but this has been a very frustrating experience. For now, I have asked them to notify me when both remaining pairs are ready and will update this review after collecting and checking them.

Very professional and personable, I like the customer service…read more VSP accepted... Nothing more to write about...

Second the other comments about the rudest front desk. She didn't not listen and completely ignored…read moreme trying to explain the situation. This place does not deserve my business.

I've been wearing glasses for nearly 8 years now and while I've always had frames that worked I had…read morenever truly loved the practice(s) I had tried out... until Ideal Eyes. This female-ran business really has it all--the staff is kind and knowledgeable, the place is clean and well decorated, and Dr. Surh is a master of her craft. Not only was she able to quickly get my prescription updated (and answer any and all questions about my eye health), she was equally great at helping me ease my way into contact lenses. Past optometrists have been reluctant to get me onto contacts because of my astigmatism, but Dr. Surh was flexible and gave me plenty of options (with follow-ups) until I found the perfect lenses. Overall, a great and painless place to keep your eye health in check. And while I haven't purchased frames from them directly I can attest to their wide and stylish selection. So happy to have found this gem!

UPDATE: After all that, I decided I'd had enough and told them I was moving on to another provider…read more You'd think that would be the end of the story. It was not. When I booked with the new place, I was informed my exam wouldn't be covered by insurance -- because my old provider had submitted a pre-authorization request and never cancelled it. The new office couldn't clear it themselves; only the original provider could release it. So, one more email, back into the void. I asked them directly: did your office request a pre-authorization on my behalf? They didn't actually admit to that -- instead they just said they'd cleared it, so the new office should be able to pull it now. Should. Great. Let's recap: I never had a confirmed appointment with them, by their own account, and yet somehow they'd found the time to file paperwork with my insurance company that then sat there blocking me from being seen anywhere else. No apology for that part. Almost impressive, honestly, in a "how did you manage to mess up two entirely separate processes in service of one appointment" kind of way. It also took one final round-trip with them before I could actually move on -- fitting, since the whole saga has had the vibes of a messy college breakup: the drawn-out final logistics, the ex who's still holding onto your hoodie. Small detail while I'm here: their emails are often signed "Thanks, Ideal Eyes Team," versus the name of a human. After enough of these exchanges, you start to wonder if there's a person back there at all, or just a very polite AI fielding damage control. On the bright side: I went to the new provider yesterday, and it was like stepping into a different world entirely. Professional, communicative, and nobody made me forward an email to prove anything. Fingers crossed it stays that way.

Thanks to the whole team for all their responsiveness, transparency, knowledge to all of my…read morecuriosities. Been here since moving to Millbrae back in 2021. No complaints

I dropped off a pair of Gentle Monster frames to add a prescription lens. I received them back in…read more~2.5 weeks. The team here is extremely helpful and informative and I'll definitely be back to bring in a future pair. I appreciated the service here!

I have been a long time patient of Dr. Aller's since before they remodeled Tanforan mall and…read morerelocated to Kains, and are currently now at their newest location on Jenevein. They have a full booklet of records since I've been with them for over 23+ years! Dr. Aller is an incredible optometrist! At my most recent visit, I had to bring my newborn with me, since I didn't have anyone to watch her for the time being and Dr. Aller is an awesome multitasker -- doing my eye exam, rocking her and humming a lullaby (she started fussing). Thanks Dr. Aller! About my visits: They always remind me with text messages prior to my appointments (which is my preference, but you can also get a reminder call if you prefer that), so I would receive a reminder text about a week or less prior to my appointment. Since covid, they had the door locked to limit the amount of people inside, so you knock when you arrive and someone will come to the door, screen and ask covid questions as well as take your temperature. After this, they allow you in if you have no signs or symptoms. Today, the door is unlocked and they are no longer screening or taking temperatures. Once entering, I usually walk to the front desk and inform them of my appointment time and with who. They check me in, check my glasses and inform me to sit in the waiting area while I wait. If you're going there for your annual eye visit, they do a couple exams prior to seeing the dr. After that, you continue to wait while the dr finishes up with the prior patient and then sanitizes the chair between each patient. Once in the exam room, you get your eye exam done and head back to the waiting area to choose your glasses if you'd like to purchase! If you see a style, but the color isn't your preference, let the front desk staff know and they'll check on the website for you to see what other color options they have. I have recommended Dr. Aller to several people and they love him as do my ohana and I! Overall, Dr. Aller books up quick, so make sure to book in advance! The staff are super friendly, helpful, efficient, and quick!

I have been a patient at this practice for a long time. Although Dr Allers sold his practice, I…read morehave always received excellent care. My dissatisfaction is with their AI answering service which doesn't work properly and has to learn to get better. THere is No prompt to talk to someone and in my experience it wasn't hearing me. They were responsive to me complaint but said this is what corporate things is best. So good luck and use the word representative if you have trouble. Maybe corporate will listen to negative reviews. If not I will seek another providers. It's just not worth the hassle