TERRIBLE experience! Was told our field trimmer would be repaired in two to three weeks. We never heard from them after leaving our equipment. After three weeks, we began calling for updates, always getting a recording, and always leaving voicemails - which were never returned. We emailed the address available online, only to later learn it is not a monitored address. After two months, we drove back to just pick up our trimmer and take it ANYWHERE else. We discovered that it had been left outside - over two months from mid July to late September -- the entire time. The labels have curled up and peeled off.
We were told it was 'broken' and there would be no charge. We asked why nobody ever called us at any time, even after we had left dozens of messages over the protracted period of time they had the equipment. The answer, "There's no charge."
What a complete waste of our time. Insult to injury, our equipment was just lined up with dozens of others, and forgotten about. (It's like the machine equivalent of an elephant graveyard.) Our field trimmer is most definitely in WORSE condition now than when we brought it to them, due to their neglect.
Don't be swayed by positive reviews for generator repairs in years past (and bear in mind that those people, who desperately needed their generators, likely paid whatever premium was charged for priority repair). read more
