B E W A R E. B E W A R E. B E W A R E
Channelview Supply Company , 15450 Interstate 10 East, Channelview, Texas 77530-4143. (281)452-7760 Owner Becca Moore.
On 12/19/2022 I took my 2017 Forester Recreational Vehicle by Forest River to Channelview Supply Company to have my generator serviced. Channelview understood that I would wait for service because I live in my RV and do not tow a vehicle. They agreed and said it was not a problem to wait.The generator would not run for more than 5 minutes. Channelview replaced the regulator. I paid my bill of $323.71, thanked them and left. After arriving at my next campground, I turned on the generator. It would only run for 5 to 10 minutes and shut down. As I travel the US in my RV, I was unable to return to the Channelview Supply Company until 4/06/2023. On 4/06/2023 Channelview Supply Company, replaced the regulator with an upgraded regulator. I was given a refund of $61.21 for the original replacement of the regulator. I paid my bill, thanked them and returned to my campground. Again,immediately upon return to my campground, the generator would not run. I returned to Channelview Supply Company on 04/06/2023, the same day (second visit) and begged them to contact my extended warranty company. I'm not sure about their reluctance of contacting the warranty company. They did contact my extended warranty company, and they received authorization to remove the generator from the RV to better assess the problem. On 4/6/2023, Channelview Supply Company removed my generator from my RV for repair. I was in their waiting room from 8:30am until 4pm while they worked on my RV. I left and waited for a call from Channelview. I received a call that the generator was repaired and ready to be reinstalled into my RV, nearly two months later on or about 6/5/2023. I arrived atChannelview on 6/08/2023 to have my generator
installed, that was supposed to have been repaired. The generator was installed, I paid my portion of the bill, (almost $600 because warranty only covers $150 per hour for labor, Channelview charges $175 per hour labor)warranty covered the balance. I drove 2 miles to the grocery store.Turned on the generator, waited 10 minutes and went into the store. When I returned, the generators was off and would not run. If my dog had been in my RV, she would have suffered a terrible death. I called Channelview immediately. The owner Becca was aggressive and rude.
My generator is still not working and I do not feel comfortable or safe returning to Channelview SupplyCompany, especially since they were unable to fix it after five (5) separate visits. Between my payments and the extended warranty payments a total of $2,398.90 has been paid out for the same issue with my generator and it is still not fixed.
Channelview Supply Company never admits wrong doing, unprofessional, aggressive, accusatory, and dishonest. I would not recommend this business. read more