Had my eye exam and ordered glasses and sunglasses and received prescription for contacts. When the glasses came in I had to return both pairs instant headache. I decided to take the prescription else where, ordered glasses and had to return them. Whet back to my old glasses until I can get things sorted out. Not really thinking about it I ordered contacts because I was running out. Yep the one eye is way off. In comparison to my last prescription it's a huge leap and I couldn't read anything with it in my eye. Thinking it could have been possibly a typo I called to see if it could be double checked, had to leave a message. Nearly a week went by I called again and got someone that didn't normally work in that office and she would take a message that the Dr was only in one day a week?? Whatever, I waited for that day to come and go and still no return call. Today is 3 weeks. DO NOT GO TO THIS Dr. The employees out front that actually work for Lens Crafters were awesome. The Dr. Is a separate business within Lens Crafters. read more

I hadn't had an eye exam for 3 years so I made an appointment for 12:00 on a Monday at Lenscrafters in the Eastwood Mall. The week before, I got two phone calls and multiple emails to remind me of my appointment. I arrived 10 minutes early because I believe its rude to keep people waiting. The woman at the receptionist at the back of the store had pink hair, a stud through her nose and multiple bad tattoos on her arms. She was texting on her phone when I walked up and I had to wait for about ten seconds while she completed her text and then she deigned to do her job and finally looked up at me. No greeting, mind you. She just looked up at me expectantly with an annoyed expression. After the paperwork was filled out, she inquired if I "wanted my eyes dilated." I replied, "not really, but of the Doctor needs to dilate them to do a thorough exam, then that's fine." This evoked another annoyed look and the remark that I "needed to sign a consent form first." I told her I would prefer to discuss with the Doctor. Maybe it's just me, but I don't believe it's a good idea to take advice about chemicals to be placed in my eyes from someone whose professional judgment is evidenced by prior decisions to dye her hair pink, drive a spike through the middle of her nose and select numerous bad tattoos to decorate her arms. I was then placed in small, dark examination room for 45 minutes to wait for the Doctor. Keep in mind that there is no cell service at this location, so I couldn't even occupy the time with my phone. Finally, I walked out. The back of this Lenscrafters store (the Eye Exam part) is not a professionally run operation and anybody that would trust their eyes to these people is not very smart (like the kind of people that might decide it's a good idea to drive a spike through their nose). Please note, however, that during this episode, my wife was waiting for me in the front of the store looking at glasses and she said the people at the front of the store universally appeared to be professional, courteous and very helpful to customers. So, if you decide to get glasses or contacts here, you really want to go with your prescription in hand and avoid the back of this store like you would the diarrhea ward in Calcutta. read more

There were a few personal issues I had, but the biggest problem was the wait time. I was told my glasses would be in in 7 days. 12 days later, they finally showed up. Not only that, but I never got called that they were in - or an email or text, as they apparently do it. The only reason I knew they were in was because I'd started calling every day. Most of their staff isn't very pleasant. And I didn't appreciate the woman hovering while I was trying to pick frames. No, I don't need you picking things out for me. You suck at it. I don't need your opinion on every frame I try on. Leave me the hell alone and let me find what I'm looking for in peace. Basically, find somewhere else. The service is lacking, their selection is lacking, and their prices are on the higher end. Not worth it. UPDATE (and dropping another star): I ended up deciding I didn't like the frames (frankly, I don't think they were the same ones I picked out. Unprompted, my husband even offered up the same observation), and being under the 30-Day Happiness Guarantee, I called to see about getting them changed. I also was expressing concern over the one lens not seeming right. I was, once again, treated like a complete and total bother. The man I spoke to was rude, and every time I asked something he got more and more irritated and impatient. This was par for the course with these people and it was the last straw. I brought the glasses in to return them for a refund. I wasn't even asked why, or what they could do to perhaps fix the situation. They might as well put up a sign about how they don't care. read more

Patients BEWARE! This is NOT the place to go for a reliable eye exam and prescription. Contact prescription AND glasses prescription were completely wrong. If you question it they claim that "you caused tension" and that put them "under duress". Soooo they screw up and then blame you "the patient". Yeah that's exactly how you handle "customer service". Great job LensCrafters. read more

Stay away. Waited over and hour when had scheduled appointment. Yet noticed another person walked right in and was seen. Never said anything about it. And asked for help about what color of frames were available - was ignored by 2 service people. On follow up to pick up Glasses. Was told they were sorry for my wait ( because I filed In customer survey that I wasn't happy - only after. Nothing said the day they made me wait ). Then I asked if contacts were in - they got snippy that they didnt call me. So I said I was in for glasses so I would check. So lady checks and then said oh here you can take these ( but were different contacts ). Tried to tell me they were same lenses. Though one was monthly one was not. ( I've wore contacts for 35 years. So I know what I wear and what the differences are ). Gave me major attitude when I said. No they are not same and said I would wait for what should be. Then updated my record that I caused a scene by wanting the correct contacts Will never go back to niles Ohio or lense crafters again. Specially after dropping 700 dollars that day read more

This morning I had mg appointment for 10:30 as soon as I got there I filled out some paperwork and started in the back with my exam. The doctor was very helpful with some issues I been having and cleared up whats been happening. When I got my prescription the sales floor was very helpful with picking out frames. I always love my experience when I come here. read more