I normally don't write reviews but I felt it's necessary to write a review of this location and Lenscrafters in general. Don't ignore the negative reviews, and don't always believe the positive reviews since it often is propped up by employees. At your first visit, most Lenscrafters will treat you like royalty after your eye exam, hoping you shell out hundreds of dollars for overpriced Chinese-made glasses that break just as easily as any others. They'll use deceptive pricing and discounts, like a continual promo of nearly half-off an already astronomical price to begin with, which many consumers have wised up to, and now purchase from cheaper outlets online. You basically pay extra for lip service and for their high rent, being situated in high-end malls to make it appear more luxurious or elite, which doesn't add any real value to the cheaply made product itself.
I give them credit, you are treated generally well when you are initially helped, as they want to sell you on overpriced glasses. However, they treat you like an unwanted leper if you have any concerns later on with your glasses, or if you accidentally damage your glasses and want to use the protection plan they sold you on (which costs extra to buy, and it costs even more when you want to replace your glasses). They'll tell you how some customers have tried to pull a fast one on them in the past (however that's done, I don't know), but they really don't need to act like some sort of condescending sleuth when an honest customer needs to use their protection plan for their damaged glasses. I was patient and polite, since I just wanted to replace my glasses instead of quibbling in return with them, however the ladies I dealt with at this location and others were just plain bat crap crazy and completely out of line. They acted overly authoritative and unhelpful, so they must have been on a power trip being in a managerial role. Each store creates its own rules apparently, so anything they tell you at one Lenscrafters won't hold up at another location when you relocate (some locations haphazardly determine eligibility for using the warranty, like if your cat gets a hold of glasses, or they get run over, or if they're not scratched enough). I'll spare you all the details of my stressful experience with this chain, as I just want to get my main points across without writing a novel. I just know that after being talked down to, with them raising their voice and acting condescending and smug, like some sort of tag team that won't assist a loyal repeat customer who shelled out literally thousands of dollars over the years, I just don't see the point returning to this Lenscrafters. You'll find the same games when you move and go to another location, since they discretely write notes in your file, casting you in bad light so you'll be treated like a leper at any other location you go to. After realizing other Lenscrafters in this area have similar issues (read reviews), I'm not alone in how I perceive this business.
Once you read deeper into the company itself, you understand it's part of a much larger entity, Luxottica, a foreign company (pays no taxes like Amazon, etc?). Luxottica owns the whole spectrum of companies involved in your eye glass purchase with its monopolistic practices. It goes full circle. They own the insurer you most likely have (EyeMed), most eyeglass retail chains (Lenscrafters, Pearl Vision, etc.), and the manufacturers (RayBan, Persol, Oakley, etc.). If you give any hint of wanting to get your prescription and shop elsewhere, you'll be given the runaround, and you'll find that you're limited to buying from one of Luxottica's retail chains with your EyeMed insurance. The truth is, you're better off buying cheap glasses from another retailer without any protection plan, then buying new ones when they fall apart a year later and your prescription has already changed then anyways. I spent a small fortune at Lenscrafters over the years and regret it, and after the way I was treated, I won't spend another dime on this monopolistic company ever again. read more
